Adam Robinson

Hi @SPARK, @zoomer has mentioned that using the Mac's Time Machine has resolved their issue. If this doesn't work then please contact your local technical support.

Hi @Samuel Derenboim, I have taken a closer look into the issue and have been able to recreate it in a blank file. I have notified our engineering team.

Hi @Kevin McAllister, I have seen this issue a few times before. The fix in those cases was to change your navigation graphics. Tools > Options > Vectorworks Preferences > Display > change the Navigation Graphics to Good Performance and Compatibility. I hope this helps everyone else as well.

@uglycat, I very highly doubt the issue is being caused by a duplicate licence being used. If this was the case then @frozenwaffles would be getting a message saying the licence is in use elsewhere and will now shutdown giving the option to save.

Hi, This does sound like a graphics issue. The NVIDIA link posted by @Nicolas Goutte works well. For an AMD version you may need to create an application profile. See here: https://www.amd.com/en/support/kb/faq/dh-012#Link13 If this doesn't help then I suggest you try resetting your user folder and running the repair tool. User folder reset: Close Vectorworks > Start > search %appdata% > Nemetschek > Vectorworks > rename 2019 to something like 2019old so you have a backup of your preferences. Repair tool: Close Vectorworks > File Explorer > navigate to Vectorworks 2019 Updater folder within the program folder (be default it will be located here: C:\Program Files\Vectorworks 2019\Vectorworks 2019 Updater) > run the updater program > let it refresh if needed > Advanced Options > hold Alt and click Repair. I hoe this helps you @frozenwaffles Ragards Adam Robinson

Hi Samuel, Are you experiencing the same issue on any other viewports within the file? Are you getting this in any other files? Regards Adam Robinson