Prestcot

I apologise for replying to your questions twice. However my colleague phoned through the work space entries from his computer running arcchitect with landmark. I am now at the correct computer and the entries read landmark standard

Thanks again for replying so promptly. When installing I use the number starting with 7, but then when I start the program first it will only accept the number starting with 1. There is only one PC that runs this and only this program so it is an administrator with full privileges. Thinking that it was XP Pro related we had the computer maintenance people in yesterday and had them re-install XP then install VW. The same problem occurred from a fresh install starting with a totally reformatted hard drive. If you still want me to edit the registry could you give me more detailled instructions on how to do so myself as we donot want to get the computer people involved a second time as that could become rather costly. In the workspaces folder is Architect, Landmark, Standard, Architect with Landmark. hope this all helps.

Thanks for your reply. I am on PC using XP Pro. I have tried several times to install from our red v9.5.2 CD labelled VX95X01XV9 on the outside and series B028 printed on it, however I get the same greyed out areas. I have been plugging the dongle in after the computer has restarted as suggested on your website. There are no customisable options during installation as is suggested on other FAQ's. Is the following normal. After initially inserting the Landmark serial number and Renderworks serial number to allow the installation to commence it then asks me for a vectorworks and renderworks serial number again when I run the program for the first time after restart and after I have filled the personalisation screen. Should it do this? and if so why should it then say invalid serial number format if I re-insert the same Vectorworks Landmark (7900) number again. It will only accept our basic Vectorworks(1900)number. Should I be looking through our files for another number or as someone in the office suggested a different master installation disk is required? Or do I a have to modify the Landmark number format for this part of the program? I am cluching at straws.

I have recently been left the task of being IT person at work. As luck would have it a computer has had to have its hard drive replaced. Not being very familiar with computer software installation I have tried to reinstall Vectorworks Landmark using our 9.5.2 CD. Everything goes well untill the program is run. Most Landmark tool icons give the following message when selected: 'The plugin tool could not be selected. Make sure it is in the Plug-ins directory.' Also when I look along all the menus there are alot that are greyed out functions with 'Not in the plug-ins directory' next to them. Even the set up assistant is greyed out? We used to have access to these functions. What do I do to reactivate them? Is there another CD with plug-ins that I need to locate and install.