I am having the same issue (I think). I've renewed my student account, and they had me redownload Vectorworks 2017 (even though it's the same version I already have on my computer). I installed the new one, and cannot find the new version of the file. I assumed there would be two since I have installed it twice? When I click the previously existing icon, it opens and tells me to activate Vectorworks, but then says it cannot be activated because it is expired.
Is my issue just that it takes time to approve my student status? Or is there something else hinky going on?