VW 2020 Crashing Often - Video Card or Multiple Monitor Problem? in Troubleshooting Posted October 16, 2019 Yes, I can send one of them to you. I just tested again. The file opens just fine, but I tried to zoom with the mouse scroll and it immediately froze, the screens then went black. They came back to the desktop with VW completely white. I had to force close. Hopefully, you can see if it is something with the file itself. If it doesn't mess up on your end then maybe it has to do with some local APPdata or ProgramData files?