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PVA - Jim

Vectorworks, Inc Employee
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Everything posted by PVA - Jim

  1. PVA - Jim

    Service Pack 3 for Vectorworks 2019 released

    Like 6 things you and I have discussed repeatedly about geometry scaling within containers should now work as we expect. If you find any new hangups, we can start new threads on them to keep things clean and focused.
  2. PVA - Jim

    Installing third party plugins

    Different plugins are installed in different ways depending on the developer, but in general if you don't see a "Plug-ins" folder, you can create one and it will work just fine. You should completely close Vectorworks before doing a plugin installation however and relaunch it after you finish copying the files.
  3. Some customers have reported problems with Vision 2019 & 2020 rendering lights on macOS. The problems are caused by a macOS driver error related to Nvidia graphics cards. We have been in official communication with Apple about this issue, which they have acknowledged; they have not yet provided an estimate for resolution. Until then, we suggest the following temporary solutions: Recommended: Use Boot Camp software to install Windows on your computer, to enjoy the full performance of Vision 2019 and your Nvidia graphics card. Alternatives: If possible, exchange your Nvidia graphics card for an AMD graphics card. For computers with both integrated and dedicated graphics cards, shut off the dedicated Nvidia graphics card by downloading an application called gfxCardStatus (https://gfx.io/). Note that Vision 2019 & 2020 does not fully support integrated graphics cards, so performance may decrease significantly. We are urging Apple to address this issue, and we apologize for the inconvenience. Please contact tech@vectorworks.net with any questions.
  4. PVA - Jim

    DXF R12 Export problems

    @Nina Ivanova do you happen to know the answer to this?
  5. PVA - Jim

    macOS Mojave (10.14) Compatibility

    It has not yet. I haven't had a chance to ask Engineering why, I will do so. However ( a personal hunch) it might be something they reserved for a full version release because of the level of testing required for it.
  6. PVA - Jim

    Vectorworks Graphics Sync (VGS) API

    VGS is the tech that will let us send anything the drawing area (so, anything the VGM is doing) to other applications, engines and services in an intelligent manner, as opposed to previous "dumb" single shot formats like File > Export and Send to Cinema4D etc. It's a huge part of why we've been spending so much time upgrading and moving elements to the VGM.
  7. PVA - Jim

    Service Pack 3 for Vectorworks 2019 released

    Below is a summary of issues corrected and changes made between Vectorworks 2019 SP2 and Vectorworks 2019 SP3. A full list of all fixed issues listed with their bug IDs can be found HERE. General: Scaling of Symbols including multiple types of geometry should now work as expected. This was not a single bug but a number of related issues and requests Dragging a number of resources from one location in the Resource Manager to another should now affect all selected resources as expected Rendering: Corrected an issue that would cause Grouped objects to Render tab to become locked Fixed a number of problems related to the display of Roof Face textures OpenGL scaling of Wall textures should now match the expected appearance as Renderworks does A large number of causes for black viewports and missing geometry have been removed or corrected Publish should now update rendered viewports on command Corrected a number of issues that would prevent animation transitions between saved views from playing properly Project Sharing: Corrected a number of issues that would cause a Project Sharing to commit to taking longer than it should Corrected an instability related to text style conflicts Speed improvements in certain slower use cases Corrected a problem that would prevent the placing of certain object types in Offline files Fixed an issue related to symbol replacement in VWP files Spotlight and Vision: Fixed an issue where the Instrument Summary could become inconsistent Flipped Symbol Edit Mode should now display instruments properly Corrected a number of instabilities related to Hanging Positions Load objects can now be attached as expected in 3D views Auto numbering should now increment as expected Landmark: Improved the responsiveness of Site Model Sculpting highlighting Replacing a Hardscape should now offer the default Hardscape Content as well as content from within that file Architect: Stairs should no longer position loci erroneously Some stair dialogs will now show an indicator for values that can not be calculated Walls that did not convert properly from 2018 and prior versions into 2019 should now do so Data Tags should no longer rotate along with the rotated plan Corrected a number of issues related to custom IFC presets
  8. PVA - Jim

    "Dirty rendering"

    Note how his reflections are set to 6, this is WAY higher than I have recommended in the past since it doesnt affect the reflectivity appearance all that much beyond 3. Its looking more and more that this option is also controlling how many times light is allowed to reflect, which is supposed to be also controlled by indirect bounces, or at least thats what I had thought. I'm going to be confirming and filing for separate control of this for more efficient renderings.
  9. PVA - Jim

    wall caps not rendering

    With one of those walls selected, in the Render tab of the Object Info palette, under the "Part" dropdown there should be caps listed there, and you can then select them and revert them to use the wall overall texture. If you don't see that let me know.
  10. PVA - Jim

    Texture Bug 2019

    A fix was found for this, but it will not make it in time for SP3, it is currently slated to be fixed in SP4.
  11. PVA - Jim

    Extending student license

    It looks like this was already approved, is it still not working for you now? It looks like it was approved within 20 minutes of being requested.
  12. PVA - Jim

    ready to make the plunge to Mojave

    I personally recommend waiting until 2019 SP3 if you haven't updated already. I am still getting reports of the last Mojave issues with SOME people on 10.14 and 2019 SP2 but not all. SP3 should be out very, very soon.
  13. PVA - Jim

    Trouble Texturing Cor-plast

    I THINK I cover very close to that in this video: https://www.vectorworks.net/training/2016/getting-started-guides/renderworks/Gsg-2016-r11-backlit-and-glow-texture You would use Backlit for the transparency I think and then using the corrugated plastic texture for the image shader would get that patterned translucent effect. EDIT: I think Stephan Mönninghoff explains controlling it further in the second half of this video:
  14. PVA - Jim

    Hardware Benchmarks

    True. It'll be more accurate than R15, since Vectorworks 2019 uses R18. BUT: I can already confirm that Vectorworks 2020 will indeed use the R20 engine.
  15. PVA - Jim

    Hardware Benchmarks

    Cinebench 15 has now been updated to Cinebench 20. I'll be rebenching any of the hardware I still have access to. However, they elected to remove the GPU testing portion, so it is now only useful as a Renderworks benchmark so I may change how this all is set up entirely 😞 Notes on the differences directly from Maxon: TECHNICAL INFORMATION Cinebench R20 uses a much larger and more complex test scene than R15, requiring about 8x the computational power needed to render it. The test also requires about 4x the memory. Therefore, R15 and R20 results cannot be compared. Cinebench R20 and Cinema 4D R20 incorporate the latest rendering architectures, including integration of Intel’s Embree raytracing technology and advanced features on modern CPUs from AMD and Intel that allow users to render the same scene on the same hardware twice as fast as previously. Cinebench R20 provides improved benchmark accuracy for current and next-generation CPUs to test if a machine runs stable on a high-CPU load, if the cooling solution of a desktop or notebook is sufficient for longer-running tasks to deliver the full potential of the CPU, and if a machine is able to handle demanding real-life 3D tasks. Cinebench R20 does not test GPU performance. Cinebench R20 will not launch on unsupported processors. On systems lacking sufficient RAM to load the test scene, a warning will be displayed and the CPU benchmark will not be executed. Background tasks can significantly influence measurement and create diverse results. It's always a good idea to shut down all running programs and disable any virus checking or disk indexing but it's impossible to eliminate all background processes. Modern operating systems perform various background tasks that cannot or should not be disabled, even though they could have a minor influence on the results. Test results can vary slightly because it's impossible to disable every background task of the operating system. These tasks are one factor that may have a slight influence on measurements. Also, modern computers and graphics cards dynamically adjust clock speeds based on environmental conditions like power and temperature. For instance, processors will reduce clock speed when running too hot to allow for cooling and prevent damage. With many modern processors, the reverse is also true. They are able to overclock themselves when the temperature is low enough. Therefore, a system freshly started in a relatively cool environment will typically run faster than the same system that has been performing benchmarks for several hours in a heated office.
  16. PVA - Jim

    Dimensions causing crashes

    Then most likely this issue is the Mojave bug that we were able to put a workaround in for for SP3. No public date for it yet, but should be within the next few weeks.
  17. PVA - Jim

    Boomerang/Pan functionality gone from Space Bar

    If you close all other applications then relaunch Vectorworks alone, does the boomerang functionality return?
  18. PVA - Jim

    Printing problem

    OH! Missed that part, that one is easy: File > Page Setup and uncheck Show Page Breaks on the left. It'll always break based on the physical printer it thinks you have connected.
  19. PVA - Jim

    Printing problem

    Print to PDF is OS controlled, not one of ours. But if you use File > Export > Export PDf (as long as it isnt just Fundamentals which couldnt export PDFs back then) you can choose to export the entire printable area as one single page.
  20. PVA - Jim

    Printing problem

    Should be File > Page Setup, then check Choose size unavailable in printer setup and from the dropdown menu just below that, click Other. You should then be able to configure any custom page size you want. If youre on a Mac you can set this to One Printer Page and instead use Printer Setup to manage the custom sizes of your pages. I believe the steps are here too:
  21. PVA - Jim

    help please. Not snapping regardless of settings

    If it is isolated to one machine, (barring any other applications that deal with screen UI that might interfere, but i would expect that to then cause the problem on all files on that machine) then this is the more invasive procedure that may help, follow the instructions included to back things up first, but dont restore the backups until youve tested to see if the issue still occurs:
  22. PVA - Jim

    help please. Not snapping regardless of settings

    That is very strange, if you can, send the stripped file to tech@vectorworks.net and they can take a closer look. Files are kept confidential however through tech support, and they will destroy their copy right away after troubleshooting if needed.
  23. PVA - Jim

    help please. Not snapping regardless of settings

    Sometimes, disabling ALL snapping options in the snapping palette, restarting Vectorworks, and then re-enabling the options will reset this. If this does not work, please let me know.
  24. PVA - Jim

    Renderworks STILL rendering black box, et al

    Solid white can be a few different things, if you restart Vectorworks and rerender and it works fine, then thats definitely a bug. However if you aren't actually getting white but just completely transparent and devoid of geometry on a white background, that might be something different. The next time that occurs, can you place a brightly colored rectangle or something like that behind the solid white viewport and tell me if you see the viewport as solid white or if there are portions that are just empty?
  25. PVA - Jim

    Renderworks STILL rendering black box, et al

    As far as I have seen, there is one remaining black viewport issue in 2019 SP2 and that is related to the Tools > Options > Vectorworks Preferences > Edit > Default Compression setting being set to JPEG. Setting this to PNG should alleviate that particular problem if thats whats causing it, but in 2018 there were more unfixed causes. I no longer get any black viewports or renders myself at all, however my issues stopped at 2019 SP1 and some others are still experiencing the one related to compression, which means as we suspected there was one symptom with multiple causes.


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