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PVA - Jim

Vectorworks, Inc Employee
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Everything posted by PVA - Jim

  1. PVA - Jim

    Texture Bug 2019

    A fix was found for this, but it will not make it in time for SP3, it is currently slated to be fixed in SP4.
  2. PVA - Jim

    Extending student license

    It looks like this was already approved, is it still not working for you now? It looks like it was approved within 20 minutes of being requested.
  3. PVA - Jim

    ready to make the plunge to Mojave

    I personally recommend waiting until 2019 SP3 if you haven't updated already. I am still getting reports of the last Mojave issues with SOME people on 10.14 and 2019 SP2 but not all. SP3 should be out very, very soon.
  4. PVA - Jim

    Trouble Texturing Cor-plast

    I THINK I cover very close to that in this video: https://www.vectorworks.net/training/2016/getting-started-guides/renderworks/Gsg-2016-r11-backlit-and-glow-texture You would use Backlit for the transparency I think and then using the corrugated plastic texture for the image shader would get that patterned translucent effect. EDIT: I think Stephan Mönninghoff explains controlling it further in the second half of this video:
  5. PVA - Jim

    Hardware Benchmarks

    True. It'll be more accurate than R15, since Vectorworks 2019 uses R18. BUT: I can already confirm that Vectorworks 2020 will indeed use the R20 engine.
  6. PVA - Jim

    Hardware Benchmarks

    Cinebench 15 has now been updated to Cinebench 20. I'll be rebenching any of the hardware I still have access to. However, they elected to remove the GPU testing portion, so it is now only useful as a Renderworks benchmark so I may change how this all is set up entirely 😞 Notes on the differences directly from Maxon: TECHNICAL INFORMATION Cinebench R20 uses a much larger and more complex test scene than R15, requiring about 8x the computational power needed to render it. The test also requires about 4x the memory. Therefore, R15 and R20 results cannot be compared. Cinebench R20 and Cinema 4D R20 incorporate the latest rendering architectures, including integration of Intel’s Embree raytracing technology and advanced features on modern CPUs from AMD and Intel that allow users to render the same scene on the same hardware twice as fast as previously. Cinebench R20 provides improved benchmark accuracy for current and next-generation CPUs to test if a machine runs stable on a high-CPU load, if the cooling solution of a desktop or notebook is sufficient for longer-running tasks to deliver the full potential of the CPU, and if a machine is able to handle demanding real-life 3D tasks. Cinebench R20 does not test GPU performance. Cinebench R20 will not launch on unsupported processors. On systems lacking sufficient RAM to load the test scene, a warning will be displayed and the CPU benchmark will not be executed. Background tasks can significantly influence measurement and create diverse results. It's always a good idea to shut down all running programs and disable any virus checking or disk indexing but it's impossible to eliminate all background processes. Modern operating systems perform various background tasks that cannot or should not be disabled, even though they could have a minor influence on the results. Test results can vary slightly because it's impossible to disable every background task of the operating system. These tasks are one factor that may have a slight influence on measurements. Also, modern computers and graphics cards dynamically adjust clock speeds based on environmental conditions like power and temperature. For instance, processors will reduce clock speed when running too hot to allow for cooling and prevent damage. With many modern processors, the reverse is also true. They are able to overclock themselves when the temperature is low enough. Therefore, a system freshly started in a relatively cool environment will typically run faster than the same system that has been performing benchmarks for several hours in a heated office.
  7. PVA - Jim

    Dimensions causing crashes

    Then most likely this issue is the Mojave bug that we were able to put a workaround in for for SP3. No public date for it yet, but should be within the next few weeks.
  8. PVA - Jim

    Boomerang/Pan functionality gone from Space Bar

    If you close all other applications then relaunch Vectorworks alone, does the boomerang functionality return?
  9. PVA - Jim

    Printing problem

    OH! Missed that part, that one is easy: File > Page Setup and uncheck Show Page Breaks on the left. It'll always break based on the physical printer it thinks you have connected.
  10. PVA - Jim

    Printing problem

    Print to PDF is OS controlled, not one of ours. But if you use File > Export > Export PDf (as long as it isnt just Fundamentals which couldnt export PDFs back then) you can choose to export the entire printable area as one single page.
  11. PVA - Jim

    Printing problem

    Should be File > Page Setup, then check Choose size unavailable in printer setup and from the dropdown menu just below that, click Other. You should then be able to configure any custom page size you want. If youre on a Mac you can set this to One Printer Page and instead use Printer Setup to manage the custom sizes of your pages. I believe the steps are here too:
  12. PVA - Jim

    help please. Not snapping regardless of settings

    If it is isolated to one machine, (barring any other applications that deal with screen UI that might interfere, but i would expect that to then cause the problem on all files on that machine) then this is the more invasive procedure that may help, follow the instructions included to back things up first, but dont restore the backups until youve tested to see if the issue still occurs:
  13. PVA - Jim

    help please. Not snapping regardless of settings

    That is very strange, if you can, send the stripped file to tech@vectorworks.net and they can take a closer look. Files are kept confidential however through tech support, and they will destroy their copy right away after troubleshooting if needed.
  14. PVA - Jim

    help please. Not snapping regardless of settings

    Sometimes, disabling ALL snapping options in the snapping palette, restarting Vectorworks, and then re-enabling the options will reset this. If this does not work, please let me know.
  15. PVA - Jim

    Renderworks STILL rendering black box, et al

    Solid white can be a few different things, if you restart Vectorworks and rerender and it works fine, then thats definitely a bug. However if you aren't actually getting white but just completely transparent and devoid of geometry on a white background, that might be something different. The next time that occurs, can you place a brightly colored rectangle or something like that behind the solid white viewport and tell me if you see the viewport as solid white or if there are portions that are just empty?
  16. PVA - Jim

    Renderworks STILL rendering black box, et al

    As far as I have seen, there is one remaining black viewport issue in 2019 SP2 and that is related to the Tools > Options > Vectorworks Preferences > Edit > Default Compression setting being set to JPEG. Setting this to PNG should alleviate that particular problem if thats whats causing it, but in 2018 there were more unfixed causes. I no longer get any black viewports or renders myself at all, however my issues stopped at 2019 SP1 and some others are still experiencing the one related to compression, which means as we suspected there was one symptom with multiple causes.
  17. PVA - Jim

    Blue Glitch when moving cursor

    Your machine looks to only have a Intel(R) UHD Graphics 620, which is below the minimum GPU specifications for Vectorworks: https://www.vectorworks.net/sysreq?version=2019
  18. PVA - Jim

    2d circle tool crashing VW2019

    Try the odd troubleshooting step listed here and let me know the results please:
  19. This is the absolute key to these add-on rendering solutions, they can take you incredibly far for a minimal time investment. I love working with rendering engines and playing with materials but not everyone has the luxury of time to experiment with and learn them. You can go much further into photorealism with a formal rendering package, but not everyone wants or needs to go that deep.
  20. PVA - Jim

    Dimensions causing crashes

    It can be, if you are able to alleviate it by doing the very strange troubleshooting step of undocking your Object Info palette and leaving it simply undocked, then this is a known bug that will be corrected in 2019 SP3. I believe however that there are other steps support will want to perform on that machine as well.
  21. PVA - Jim

    2019 version getting distorted

    I need the system profile SPX itself attached, please.
  22. PVA - Jim

    Dimensions causing crashes

    Get in touch with tech@vectorworks.net directly for this, especially if you are using macOS 10.14 Mojave.
  23. PVA - Jim

    Mouse wheel zooms/scrolls too fast

    It's certainly working fine for me here now, are you having trouble with it?
  24. PVA - Jim

    2019 version getting distorted

    Reply back with the following from your machine please:
  25. PVA - Jim

    Viewport "Styles"

    Would you think that request would coincide with this one?


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