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PVA - Jim

Vectorworks, Inc Employee
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Everything posted by PVA - Jim

  1. PVA - Jim

    callout tool switch words order

    Yovav, Tech Support did actually respond your email requesting info about your Callout problem which included your issue ID number on 06/11/2008. Engineering is aware of this issue and a resolution should be available in a future version. We will also be forwarding you the original response which includes your issue ID number from 06/11/08. Please be aware that we do not handle tech support issues via the Tech Board, as this meant to be a users community. If you need assistance with tech support please email Tech@nemetschek.net, or call 410-290-5114. If you are a Non-US user please contact your local distributor. To locate your local distributor please use the following link: http://www.nemetschek.net/international/index.php
  2. The following Video Tech Tip covers this topic. http://download2.nemetschek.net/TechTips/Organizing_Worksheets/Organizing_Worksheets.html
  3. PVA - Jim

    unknown problem exporting DWG

    Henk, Please update to Service Pack 3 to resolve this issue. Thank You,
  4. PVA - Jim

    Open DWG Library Error 309?

    Lestrek, Please send in one of your problematic dwg files to tech@nemetschek.net so that we can look into this issue. Thanks,
  5. PVA - Jim

    Basic Site Modeling using contours

    Chris, Please send your file into the tech support email for further assistance with this issue. Thank You,
  6. PVA - Jim

    Dongle drivers

    Windows: ftp://ftp.aladdin.com/pub/hasp/new_releases/driver/HASP4_driver_setup.zip Mac: ftp://ftp.aladdin.com/pub/hasp/hl/mac/HDD_Installer_MacOSX.dmg
  7. Jaap, For assistance with converting your files please contact tech support via the email address in the signature. Thanks,
  8. PVA - Jim

    Export Print PDF problems

    Joe, Go to Help > About VectorWorks then click the Check for updates button to update to SP3. Also try turning off GDI Imaging.
  9. PVA - Jim

    Truss greyed out

    mcobbs, Please send a copy of the file to tech@nemetschek.net for further troubleshooting. Please include your OS, and current build of VW. Thanks,
  10. PVA - Jim

    Fonts - TTF, FON and OTF

    My apologies for not being clear in the previous post. Open Type fonts are not supported when using the GDI Imaging options. If you are having trouble using a specific font please contact tech support, tech@nemetschek.net, so that we further investigate the problem.
  11. PVA - Jim

    VW12.5.3-Wall Component Classes

    Kevin, Assigning different wall components to different classes was a new feature of VW 2008. So is not available in VectorWorks 12.
  12. PVA - Jim

    Making some layers opaque but not others

    Simon, If you use Stack Layers instead of layer links you can set any layers opacity independently of the other layers.
  13. Sarah, I did not get any returned emails while testing the Student Services email, please try again. Also as Pat mentioned, VectorWorks 12.5.3 is not available for educational users. So please request a copy of VectorWorks 2008, so that you are compatible with Leopard.
  14. PVA - Jim

    Windows XP 64bit

    Chris, What build of VW 2008 are you running?
  15. PVA - Jim

    Fonts - TTF, FON and OTF

    Just to clarify, some Open Type fonts may work but VectorWorks only supports True Type and Post Script fonts.
  16. PVA - Jim

    NNA Help!!!

    CS1, As some of the other posters have stated many of these problems are and settings or training related. I am fowarding these problems to NNA Tech Support, so that we can better assist you with these issues.
  17. PVA - Jim

    !ERROR WITH SPREADSHEETS!

    Dworks, I am able to duplicate this issue and will be forwarding the information along to engineering team. I will reply back with a workaround if one becomes available.
  18. PVA - Jim

    Student/Professional Version Compatibility

    Lightnb, Refer the user that sent you the file to Student Services at studentservices@nemetschek.net to have the files converted. Also have the user include there serial number in the email so that he/she can be sent a new serial number to prevent this issue in the future.
  19. PVA - Jim

    Change Font Mapping Defaults

    When unknown fonts are loaded, they will always be set initially to change to whatever the default font is for the OS.
  20. PVA - Jim

    PC to MAC License Migration

    If you have had your license for less than 30 days, the platform switch is free.
  21. PVA - Jim

    Plants Disappearing

    Daniel, Please send your problematic file to tech@nemetschek.net for better assistance with this problem.
  22. PVA - Jim

    Color rendering view to B&W

    The black and white only setting changes all objects. Except for objects filled with gradients or image fills.
  23. PVA - Jim

    Animation Problem

    Eric, Please send a private message with an email address so that we can send you these missing plug-ins. Thanks
  24. PVA - Jim

    Plant Symbol Corruption

    Marc, First, are you using VectorWorks 12.5.1 or 12.5.3? If you are using the educational version you cannot update to 12.5.3. For this reason we suggested that our educational users request a free copy of VW 2008. Also to get a better idea of what is happening. Please sent one of your problematic files to tech@nemetschek.net
  25. PVA - Jim

    Someone want to explain this to me please?

    If you paste into a new document does the bolt still render the same? If you are still unable to resolve send the file to tech@nemetschek.net

 

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