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PVA - Jim

Vectorworks, Inc Employee
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Everything posted by PVA - Jim

  1. PVA - Jim

    Video problems when zooming, etc.

    Vectorworks 2009 isn't compatible with OS X 10.8 unfortunately, so this and quite a few other issues can occur: http://kbase.vectorworks.net/questions/1031/Vectorworks+Operating+System+Compatibility+List+2013-06-10 As Kevin said, the large majority of this was addressed in service packs for Vectorworks 2012 and Vectorworks 2013. To be sure that is the case before you get into upgrading though, download and install the demo and see if it behaves as expected. If it doesn't, make sure to contact tech@vectorworks.net
  2. PVA - Jim

    File Cleaner

    Unfortunately there is no built in way of doing this (other than the automatic one that does run in the background when you open a problematic file, but you wont see that happen) however this procedure will normally recover all but the most corrupt of objects: http://kbase.vectorworks.net/questions/790/Layer+Import It wasn't intended for this purpose, but it works a large majority of the time in practice here.
  3. It will seem like an odd question, but how exactly are you switching between open documents? Keyboard shortcuts, rearranging windows and simply clicking between them, or via the Window menu? Does the crashing occur regardless of which method you use?
  4. PVA - Jim

    Seating Booths

    Tucked/pleated fabric is one of the hardest things to model in 3D in Vectorworks. You may be better off trying to find something similar on a website and then importing the files into Vectorworks. Such as taking http://sketchup.google.com/3dwarehouse/details?mid=cab61e4cbd901837abdd4c2fb50e9903&prevstart=0 and combining it with: http://sketchup.google.com/3dwarehouse/details?mid=2113624294e07d1b806fa01b99bcd24&prevstart=36 Then going from there. As for the material takeoffs, nothing simple exists yet but they're still adding functions similar to that as time passes. Currently the focus is on the main architectural objects such as doors/windows/walls but eventually it may move to more of the interior detailing.
  5. Usually if a Reset All Plugins triggers a crash it is a problem with a specific object or class. You can try to narrow it down by creating a copy of your document, then in Tools > Organization, delete the top half of the list of classes or layers (whichever you have more of) then save the copy of the file and try a reset. If it works, try a copy of the original file and perform the same steps but with the other half of the classes or layers. If you can isolate the crash to a particular half of the classes or layers, then cut that class or layer list in half as before, and repeat until you find the culprit. Its a bit extreme, but as long as you're working with a copy and not the only instance you have of the drawing there is no danger, and it allows you to really tear apart the file and find the issue. Once it can be isolated to a particular class or object, then a more delicate/precision fix can be applied to the real original version of your file.
  6. PVA - Jim

    OSX 10.9 Mavericks support

    I doubt there will be an official statement until its (Mavericks) official release, as has been the case with the last few OS X and Windows updates. However it is most likely that Vectorworks 2011 will no longer receive any sort of patching ever again. The current version and the prior version to that are the only ones that ever get new patches or service pack releases. VW 2011 runs on OS X 10.8 without any odd issues, so unless Apple REALLY pulls some major changes like it did between 10.4/10.5 as well as 10.6/10.7, then most likely it won't have problems.
  7. PVA - Jim

    What is 64bit all about?

    It is happening slowly but surely. Renderworks was the first up since the engine behind it was being replaced anyway a few years back, so it was exactly the right moment to go ahead with 64 bit for that module. Especially since it would benefit the most from losing the low RAM cap that 32bit suffers from. As time goes more and more components are being replaced, but a lot of people think "Well just press the 64 bit button, its simple." and it really isn't. Vectorworks has been built up as a massive and complex pile of tools over the course of nearly 30 years, none of it is that old any longer of course, but you get the idea. As dependences in the application on older code, or things like QuickTime are removed, then more and more of the application can be moved to 64bit as it should be.
  8. PVA - Jim

    trouble with VW website video

    Working on Chrome and Firefox.
  9. This thread will be locked until further notice. You are all entitled to voice your opinions but personal attacks will not be condoned. 1) Don?t register for more than one User account, register for a User account on behalf of an individual other than yourself, or register for a User account on behalf of any group or entity; 2) Be yourself. Don?t impersonate another person or entity, or falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is posted; 3) Refrain from restricting or inhibiting any other User from using and enjoying the VW Community Board;
  10. PVA - Jim

    have DL

    That error occurs if you move the application out of the Vectorworks 2010 folder, normally users will attempt to put this on the desktop. Is it located anywhere OTHER than the Vectorworks 2010 folder? If so, place it back in that location and attempt to run it.
  11. PVA - Jim

    vw 2008 trying to update to sp2

    You cannot install previous versions of service packs. Download and install 2008 SP3, it will install 1,2 and 3 all together or just the ones you need: http://www.nemetschek.net/downloads/fundamentals/2008/2008SP3.php
  12. PVA - Jim

    Vectorworks 2010

    The link to the enhanced wall joining feature is wrong. It now opens the DCM integration video. Please fix this because I really want to see that feature! The enhanced wall join feature is covered in the DCM Integration video; however, we will be uploading the correct portion of the video for wall joining shortly. Our apologies for the confusion.
  13. For a detailed explanation of the guidelines for this forum please review section 10 of the Community Board Guidelines. http://techboard.nemetschek.net/ubbthreads/ubbthreads.php?ubb=showflat&Number=115307#Post115307 In General: All services, products or events posted must be directly related to VectorWorks or its users. A moderator, but not the initial poster must approve all posts. Members are allowed one post per event or product version release, or one post per month per ongoing service or repeating event. If approved, the thread may be unlocked for comments by request. The initial poster may request that the thread be removed if for instance, the item has become obsolete. Individual comments may not be removed, however. Periodically, the moderators may delete inactive obsolete posts.
  14. In addition to searching the Community Board, please try searching the Vectorworks Knowledgebase for the answer to your questions. http://kbase.vectorworks.net/ A link to the Knowledgebase is also available in the VW Community Links island on the right side of the page.
  15. PVA - Jim

    Layer opacity bug?

    David, Did you check the stacking order of the layers? It sounds as if the design layer at 100% opacity is stacked below a layer at 50% opacity.
  16. PVA - Jim

    Hardware Acceleration Support

    Shaun, There is no option to turn on Hardware Accelerated 2D Navigation in VW 2009 because now the feature is always on. What exactly is the issue you are experiencing in 2009?
  17. PVA - Jim

    Lab problems

    Jim, The easiest way around this: 1) On one of the machines, set it up with the favorite files the way you like it and with the correct workspace. 2) Go to File > Exit specifically, to close Vectorworks. (Not the X at the top right.) This will save the preferences into the user folder. 3) Copy the folder from the following (default) location: C:\Documents and Settings\(Username)\Application Data\Nemetschek\VectorWorks\2008 4) Place this folder in the corresponding location on any machine you wish to keep the same settings. It will open Vectorworks with the workspace you chose, as well as the whole favorites library. No quick option to place a VW icon on the desktop unfortunately, that would have to be modified in the machines' images beforehand.
  18. PVA - Jim

    Failed Subtraction

    After you get complex objects modified by complex objects further altered by MORE complex objects, this tends to happen. The best fix pre-2009 is to taxe the two objects you wish to operate on, and convert them to a generic solid BEFORE doing the subtract/add/fillet. You dont need to do both of the objects all the time, and sometimes just the components of complex objects or their subcomponents need be changed to generic solids in order to alleviate this. (Modify > Convert > Convert to Generic Solids)
  19. PVA - Jim

    Vectorworks won't open

    If iTunes isn't running, it means your installation of QuickTime is bad. Uninstall and reinstall Quicktime, 7.5 seems to be doing fine across the board.
  20. PVA - Jim

    text peoblems in 2008/Mac/Leopard

    Failing all of that, this issue is often corrected on Macs by going to Tools>Options>VectorWorks Preferences, under the Display tab, and toggling the setting for "Quartz Imaging" While you're there, make sure "Hardware Accelerated 2D Navigation" is on as well.
  21. PVA - Jim

    Using Bootcamp to run Vworks 2008 on my Macbook pro

    If you have a professional copy you can call customer service and they can perform a platform switch, the same disk will work for Mac/Win but the pro serial numbers are keyed to a specific OS. If you're using the EDU version then it can run on either OS with one serial number.
  22. PVA - Jim

    Referenced Symbol Loses Data Upon Update

    Fred, There is an easier way to do this by adding the title block to your default content and using the Issue Manager. Please view the following video tech tips: Custom Title Block: http://kbase.nemetschek.net/index.php?ToDo=view&questId=163&catId=29 Issue Manager: http://kbase.nemetschek.net/index.php?ToDo=view&questId=168&catId=29
  23. PVA - Jim

    Symbol insertion weirdness...

    Mike, Go to the VW Preferences, then click the Display tab and try turning on Hardware Accelerated 2D Navigation. Also try toggling the Quartz Imaging from whatever its current setting is set to.
  24. PVA - Jim

    callout tool switch words order

    Yovav, Tech Support did actually respond your email requesting info about your Callout problem which included your issue ID number on 06/11/2008. Engineering is aware of this issue and a resolution should be available in a future version. We will also be forwarding you the original response which includes your issue ID number from 06/11/08. Please be aware that we do not handle tech support issues via the Tech Board, as this meant to be a users community. If you need assistance with tech support please email Tech@nemetschek.net, or call 410-290-5114. If you are a Non-US user please contact your local distributor. To locate your local distributor please use the following link: http://www.nemetschek.net/international/index.php
  25. The following Video Tech Tip covers this topic. http://download2.nemetschek.net/TechTips/Organizing_Worksheets/Organizing_Worksheets.html


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