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PVA - Jim

Vectorworks, Inc Employee
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Everything posted by PVA - Jim

  1. PVA - Jim

    Panoramic image background

    If its yellow it means that that background image doesnt have proper HDRI attached to it, its just a panoramic image with no lighting info attached. This can happen with images that just have their extension changed to the needed format. I had been looking into how to add the information manually but have not yet had time to dive into it.
  2. PVA - Jim

    w3w.co - ironic co-ordinate

    My car is right outside! and it's... ///slate.trendy.blame ūüėĶ (Please no one hit me with a space laser.)
  3. PVA - Jim

    Renderworks Texture map different between openGL and Final

    This is an OpenGL bug, it didn't make it in time for 2019 SP3, I'll check if it may make SP4. VB-158002
  4. PVA - Jim

    Student License Extension Request

    It looks like this request was already approved and the new expiration date will be 2020-04-27
  5. PVA - Jim

    Service Pack 3 for Vectorworks 2019 released

    I'm going from the bug tracking conversation, but it can mean just updating in some cases, and a recreation of the viewport with the annotations/crop copied in from the old, depending. It's also a "can" so it may only affect sections with certain setups.
  6. PVA - Jim

    View!

    However it looks like, if thats ONLY happening with Lighting Devices within Viewports, that it is actually a bug and is marked to be fixed. VB-158046
  7. PVA - Jim

    View!

    Did the previous suggestion fix the other issue? This next one looks like it may be Display Light Objects set to Always. This is found under Tools > Options > Vectorworks Preferences > Display. Did you recent reset your Vectorworks preferences back to default? Or install on a new machine? That may have reset many of these.
  8. PVA - Jim

    View!

    This is most likely the Separate Sheet Views option under Tools > Options > Vectorworks Preferences > Edit on the left side. I personally leave it on so that the zoom level is maintained per sheet since i often bounce back and forth a lot between disparate zoom levels, but some prefer it off. I think it is off by default.
  9. PVA - Jim

    Slow text edit

    Who told you this, or where did you read it? I'll make sure it's corrected.
  10. PVA - Jim

    Slow text edit

    We support the current active version of Vectorworks, as well as the one immediately prior, so effectively 2 years of support on the product from the day of launch. You can also remain on the same OS you were using Vectorworks 2017 on an will incur no additional expenses. 2017 even worked without issue on 10.13 High Sierra, it was only Mojave where the application breaking changes were introduced by Apple. They don't do this every year but some years end compatibility more than others. 10.7 was similar.
  11. The Vectorworks Graphics Module or VGM provides enhanced visual capabilities compared to prior versions of the software. These capabilities depend directly on the speed, memory, and the various technologies supported by your graphics card. These features have the potential to provide a very fast and fluid experience if used on capable hardware, or a noticeably slower experience if used on older or less powerful hardware. Note that these settings affect zooming, panning and editing only, not the speed of renderings powered by Renderworks. NONE of these settings affect the output to exported files or to printouts, only how Vectorworks' drawing area responds to the user onscreen. During troubleshooting, it may be recommended that you reduce this setting to either work around a problem or to increase responsiveness of the application. Below is an outline of the differences between these various modes: Under Tools > Options > Vectorworks Preferences > Display, There are now three new options for Navigation Graphics; Best Performance, Good Performance and Compatibility, and Best Compatibility. These options give you a wide range of control. Best Performance: The first and default option , will give you the best overall visual performance for navigation graphics. This includes VGM Top/Plan performance, which provides responsive 2D navigation. This option, will place the heaviest load on your graphics hardware and is best used with newer graphics cards, that have a minimum of 2GB of dedicated graphics memory. This load will increase if you have multiple or high resolution displays. In these environments, we recommend a dedicated graphics cards, with 2 to 4GB of graphics memory. If you have had to drop to either of the lower two settings during troubleshooting, you should try working again in the highest setting after major updates and service packs to see if the issue was resolved. Best Performance is the intended experience. Good Performance and Compatibility: This option, will provide a similar experience to previous versions of Vectorworks software. The VGM will no longer control 2D Top/Plan graphics, but you will still have the benefits of Enhanced Navigation Graphics for panning and zooming. This will reduce the overall load on your graphics hardware. This is ideal for older graphics cards or integrated graphics processors. Best Compatibility: This option will disable Enhanced Navigation Graphics as well and can cause Vectorworks to delay updating your view until a changes is made or until you zoom or pan. This option, is best for very old graphics cards that have may have less graphics memory as well as slow integrated graphics processors.
  12. PVA - Jim

    Service Pack 3 for Vectorworks 2019 released

    I now have myself as well, I no longer experience any problems related to it. It should be perfectly safe to update your OS now. Worst case, you may want to reset Vectorworks preferences after updating but thats just a standard OS-update step, not really specific to Mojave.
  13. PVA - Jim

    VCS rendering crashing HELP!

    You'll have to contact tech@vectorworks.net directly about this, they can work with the Cloud team and see what happened to your job. I don't have access to Cloud job statuses myself.
  14. PVA - Jim

    Vectorworks User Interface Overhaul

    Most likely the first thing we will see is simply compatibility with Windows and Mac Dark Modes (I think on Windows its called Theme) which just has our UI take on the colors dictated by the OS. We don't consider this a UI revamp at all, just bringing us into line with current systems. There will be some UI improvement in 2020 but not a full dramatic rework to the level we have discussed here. We do want to dramatically improve the UI, but it is highly unlikely it will be all at once. It is looking like features like Search will be expanded and added to more useful areas, and reworks like the Resource Browser > Resource Manager will happen over time. I'd like a huge UI Christmas morning myself, but it is too massive of a project to be undertaken in a single year, and too much change at once to be something that won't cause confusion.
  15. PVA - Jim

    Mouse wheel zooms/scrolls too fast

    If this doesn't happen with other mice, then normally uninstalling and reinstalling any companion software (or installing it in the first place if you havent yet) will resolve it. A lot of high end mice are capable of very fast speeds and are very sensitive, but this sensitivity curve is usually controlled in that software. If you see scrolling speed problems in Vectorworks but not out on a web browser when scrolling, this is the most likely issue.
  16. PVA - Jim

    Educational USB versions

    If you contact tech@vectorworks.net and can provide them with either the ID on the dongle itself, or with the last 6 of the serial number that are associated with that dongle, they should be able to get you the right installer link.
  17. You can simply attach it here by dragging it into the box below the reply area, or by clicking my name and clicking Message and doing the same if you need to keep it private.
  18. Send me that object in a file and I can take a closer look, usually the above is all there is to it but there are some odd things that can get "stuck" in texture mapping sometimes.
  19. Thats so you can texture the various parts with other textures, but for your situation, you should set Part to Top, then click Revert to Overall, then do the same for Sides, Bottom, etc down the list to make sure they're all using the overall texture. This vid is about walls but the first portion explains basically the same thing:
  20. PVA - Jim

    Service Pack 3 for Vectorworks 2019 released

    From the case notes, it looks like the remaining issues are: 1) Sections with staggered section lines are still not rendering properly, only a few cases of this were fixed in SP3, some still remain 2) Sections created BEFORE 2019 SP3 that rendered incorrectly but had their issues fixed in SP3 must be recreated before they will resume working as expected. New sections made after SP3 should work find (as long as they aren't affected by item 1) A fix is being developed to avoid this but I have no dates yet.
  21. PVA - Jim

    VW2019 SP3 Update stuck in a loop

    Contact tech@vectorworks.net, there is a set of folders that can be reset to correct this I believe but I don't have a list of them offhand and they should, and I think the regular preference reset isn't enough to cover it all.
  22. It's possible to minimize that work, but yes this is the main reason a live sync was requested. The tech we developed that allows us to sync with Lumion is the base tech needed for us to work with Twinmotion and other external rendering programs. Lumion was simply the first we completed work on. More projects like this are planned but there is no timeline for them yet. I would not expect to see any additional integrations like this added until Vectorworks 2020 at least however.
  23. On the Render tab, under Part, make sure each part is et to use the class texture and isnt set to Overall or None.
  24. PVA - Jim

    Wishlist Voting

    Agreed, but the platform we are using for the forum does not have any allowance for this. I'll submit a request with them. For now, users should make sure to vote up any topics they are interested in via the icon in the top left.
  25. PVA - Jim

    VW2019 SP3 Update stuck in a loop

    Does the same occur after rebooting the machine entirely?

 

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