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PVA - Jim

Vectorworks, Inc Employee
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Everything posted by PVA - Jim

  1. PVA - Jim

    VectorWorks MEP

    That's the problem, there were no links, they were physical paper media that have not been printed in decades. If it is not found in the Help, it may not exist anywhere you can get at it.
  2. PVA - Jim

    VectorWorks MEP

    I know they are scheduled, however I don't think they have been created yet. There were much older guides for them but I believe they were only ever offered in paper/manual format and weren't multimedia. I know very little of the MEP tools myself.
  3. PVA - Jim

    Roof not creating a shadow during render

    If you restart Vectorworks, does the texture then block light as expected? If not, reply back with that texture applied to a simple text sphere or other solid object in a sample file attached and I can take a look.
  4. PVA - Jim

    Deleting multiple symbols

    You cannot delete multiple items from that popout resource selector element that drops from the tool bar. You have to use the Resource Manager palette directly. It should allow multiple selection on both mac and windows and should let you delete large selections all at once.
  5. PVA - Jim

    Vectorworks 2019 "not optimized"

    Merged similar threads.
  6. PVA - Jim

    Lit Fog and Glow Textures

    It is not. At the moment, Lit Fog will only acknowledge lights from a Point, Spot or Custom configured Light object.
  7. PVA - Jim

    Student License Extension Request

    Contact your distributor directly for this one, the account looks to be stuck but I do not have admin privileges for that account because of the region it's from.
  8. PVA - Jim

    Image Prop blocks sunlight

    That trick worked for me in Renderworks, did it not for you? In OpenGL it wont be possible as it can't handle complex texture properties.
  9. Theyre the same license type, but Borrowing has to be enabled for the license, thats done through tech support or the local distributor but i dont know if it can be arranged temporarily for a trip.
  10. If it is a network license and the serial number starts with C or G, then yes it would cut out. E and B serial numbered licenses would not.
  11. PVA - Jim

    General non-functionality on Laptop

    Not JUST the GPU on it's own most likely. If its actively trying to switch between them however, which Vectorworks is supposed to to in the background if the other stuff is configured as we talked about above, that could make it behave like that. Its worth doing a full reset however to see if it changes behavior:
  12. PVA - Jim

    2019 Service Pack 3 -

    contact tech@vectorworks.net in that case, they should be able to get you squared away. Everything there looks to be in order.
  13. PVA - Jim

    General non-functionality on Laptop

    I asked about that once and I believe the answer was that we locked it off in that menu so that you always controlled it under Lighting Options in Vectorworks instead.
  14. PVA - Jim

    2019 Service Pack 3 -

    Could you send me a screenshot of your Vectorworks > About Vectorworks window, please? But yes, if you have sp0, sp1 or sp2 it should already have been offering you sp3.
  15. PVA - Jim

    Service Pack 3 for Vectorworks 2019 released

    OH if you mean the library/resource content, that can be copied directly from one machine to another if desired. You only need to update the resources on one machine then share them with the others. I used the term "content" to refer to the guts of a Vectorworks update a few times and I shouldn't have been so sloppy with my word choice, apologies.
  16. PVA - Jim

    Service Pack 3 for Vectorworks 2019 released

    No, it only downloads the difference in the base tech, then the new content on its own. With the old system, you downloaded the installer whole each time as well as the changed content for Vectorworks. With the new one, the only time it redownloads the installer is if we rebuilt it for some reason, if its the same as it was last time, it just downloads the difference. Also with the old system, the installers ALWAYS included the guts of previous installers with them, so that SP6 for instance was able top update SP1 through SP5. The new system checks what you currently have and just downloads what it needs and nothing extra. If theres no new SP to install, what would you expect it to be doing? The updater itself now comes with the full installation of Vectorworks and remains inside the application folder always instead of making you download another and another over and over. I think I'm just misunderstanding what you're seeing.
  17. PVA - Jim

    General non-functionality on Laptop

    You may want to look for any Asus-specific app power control settings, and see if theres a Performance mode or something like that. I'm fairly certain windows can just be set to High Performance in the regular power management settings as far as that option goes to help make sure the right GPU is used.
  18. PVA - Jim

    Service Pack 3 for Vectorworks 2019 released

    This is only if they want an Offline Updater, meaning that the single installer normal users work with isn't an option, since that installer requires an internet connection in order to bring down all the content libraries. Separate downloads for the service packs are unrelated to that, you can just run the Update Vectorworks application now and it will update itself and give you the version you want, and the advanced options within it allow you to roll back to older SPs if you need to. I can't speak to any workarounds that were intended to get around rolling region releases however.
  19. PVA - Jim

    General non-functionality on Laptop

    Most likely, there may be a way to disable it there, also it may sound odd, but check the laptops documentation and make sure there isnt a hardware toggle for it, i've seen some come with physical switches or fn key combos that can change that setting as well. Dont try to disable the integrated GPU in Windows device manager though, that causes a bunch of other problems (I know from experience)
  20. PVA - Jim

    General non-functionality on Laptop

    Are you using an external monitor or is the 4K display the laptops integrated one? Did you change the default GPU by using these steps, or via a different settings pane like System or Geforce Experience?
  21. PVA - Jim

    General non-functionality on Laptop

    Could you send me another Dxdiag now that thats set please? It'll give me different info based on which one is active at the time of the report.
  22. PVA - Jim

    General non-functionality on Laptop

    A 1050 should do alright, reply back with the following from that machine please:
  23. PVA - Jim

    File Icon Colour

    This should let you reset it, theres a few clicks in a specific order but it does sound like you were already close: However, if it still doesnt work after that, you may be able to restart your machine and launch Vectorworks 2018 first and it should ask you if you want Vectorworks 2018 to be the default app for .VWX files. That should trigger a change for all of the icons as well. If it doesnt offer that, resetting preferences can sometimes make it ask you again:
  24. PVA - Jim

    Image Prop blocks sunlight

    If you can, pop that image prop into a file on its own and post it here, should be fixable.
  25. PVA - Jim

    Image Prop blocks sunlight

    Select the texture the Image Prop is using in the Resource Manager, then right click > Edit, you should be able to uncheck "Cast Shadows" in the texture edit dialog and then light wont affect it any longer.

 

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