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PVA - Jim

Vectorworks, Inc Employee
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  1. Windows: We do not recommend the use of Windows Vista. Mac: For older versions of Vectorworks, see THIS ARTICLE.
  2. For Macintosh users, Vectorworks 2015 has full support for Ultra-high Resolution (UHR) Displays throughout the application. Not only do drawings display in the document window at the full resolution of your monitor, providing smoother and more accurate on-screen graphics, but all tool icons and dialog graphics have been updated to provide crisp, full-resolution graphics on UHR displays. At this time we do not recommend running Vectorworks on Windows with a "Control Panel/Appearance and Personalization/Display" scale factor that is not 100% as the dialogs and tool bars my not be properly scaled. As of Vectorworks 2016, Windows DPI scaling has been included as well. Now that 2K, 4K, 5K and Ultra High Resolution displays are more affordable, it is important to remember that if you upgrade your display resolution, you should verify that your computer's video card has sufficient graphics memory. Please consult hardware recommendations for the UHR display you intend to use. The Vectorworks System Recommendations assume a resolution of 1920x1080. If performance is acceptable at that lower resolution with a given GPU, it may not be acceptable on a 2K, 4K or 5K display with the same GPU. A graphics card update may be beneficial or required if the graphics card is upgradeable on your computer. In the case of laptops or all-in units like an iMac, it may not be possible to upgrade the GPU alone. 4K-compatible GPU Recommendations: Nvidia: GeForce GTX 1080 Ti GeForce GTX 1080 GeForce Titan XP GeForce GTX 1070 GeForce GTX 1060 GeForce GTX Titan X GeForce GTX 980 Ti GeForce GTX 980 GeForce GTX 970 GeForce GTX Titan Black GeForce GTX Titan Z GeForce GTX Titan GeForce GTX 780 Ti GeForce GTX 780 GeForce GTX 770 GeForce GTX 760 Ti GeForce GTX 760 GeForce GTX 750 Ti GeForce GTX 690 GeForce GTX 680 (Note: The "M" or mobile versions of these graphics cards are much less powerful than their non-mobile counterparts and therefore are not listed here.) AMD: R9 480 R9 470 R9 390 R9 380 R9 370 R9 295X2 R9 295X R9 290X R9 290 R9 285 R9 280X R9 280 R9 270X R9 270 R7 265 R7 260X R7 260 R7 250X R7 250 R7 240
  3. This article will be kept up to date with details about the compatibility between Vectorworks and macOS 10.14 Mojave:
  4. Do you have a training topic wish? Perhaps you want to learn how to do something specific with Vectorworks? Maybe you want to learn how to use a particular command or tool? Or perhaps you would like to learn about a specific workflow? Well, let us know what items would be most useful to you that you don' already see available for Vectorworks. If you have an item you'd like us to consider making, please reply to this post, including as many details as you can. We'll be constantly monitoring this and merging it with our list. Thank you for your feedback.
  5. PVA - Jim

    Hardware Upgrade Information

    A regular line of questioning I see here; users who want to upgrade their hardware, but want to make sure they get the best bang for the buck. Since hardware changes so rapidly, any specific recommendations I make will quickly become outdated and unhelpful. Because of that, instead of recommending specific hardware, in the below article I outline various components of a computer and what those components do as far as affecting Vectorworks performance directly. The intention is to give you an idea of which bits will get you the kind of improvements you are looking for. Since the explanations can be a bit complex (and I can be a bit long-winged ) I have included a short answer in green for each category for those who just want a brief answer, and then the long explanation beneath it. If there is anything that I have left out or if I have contradicted anything I may have said in the past, please let me know and I will modify the article accordingly. I hope this helps!
  6. Our teams here at Vectorworks, Inc. paid close attention to the wishlist requests and other forum communications this year, and we heard you loud and clear — you want improvements to the quality, speed, and usability of the software and its existing capabilities. To give you a taste of what we’ve been working on for the next release, Teaser Tuesdays are back! The first item we are sharing, which should be of interest to pretty much all of you, is a user interface improvement that I already miss instantly when I need to hop back to old versions: Class and Layer Filtering, combined with a new Class and Layer Search. This video showcases a key improvement to the software as a whole, to solve for a challenge for which many of you had long adapted to a less than optimal workflow. What I personally like about this improvement is not only the functionality itself, which is instantly useful, but also how well planned out the feature was from the start. It includes search and default filters and the ability to tag classes and layers, then search for those tags. It’s so simple! You will also have the ability to create custom filters to be displayed among the default ones, making it easy to quickly call up a set of items and then refine the results further if needed. AND these filters can be saved and shared between files, meaning these preconfigured filters can be attached to your templates and included in company standards. Now for something NEW! We will be hosting a live Facebook session to discuss each of the items we share in Teaser Tuesday posts. Here’s how it will work: the teaser will come out on Tuesday (Wednesday if you live on the front edge of the world!) and then you can post questions about it on Wednesday in the forum, through direct messages, or on our Facebook post. On Thursday at 2:00 p.m. ET, we will answer your questions live on the official Vectorworks Facebook page . If you can’t make it, don’t worry, we’ll also be transcribing the answers and posting to the forum too. Feel free to ask any questions you like related to the feature that was just teased. This format is an experiment for us, so we also welcome any feedback or suggestions for the format, as well. We plan to share Teaser Tuesday posts and host live Q&A sessions each week leading up to our launch of Vectorworks 2019!
  7. So there were a few threads related to this topic, and with Apple's release of the Mac Mini, users are more curious than ever about external graphics / eGPUs. Previously we had done a lot of testing with some early models, but a few things have changed recently that merit this being revisited: 1) So far, Nvidia has not released web drivers that work on macOS 10.14 Mojave. This is how MANY users were maintaining older Macs, especially the beloved cheese grater-style Mac Pros. This has also directly affected many user's hackintosh setups where they had gotten macOS to run on non-Apple hardware. 2) It looks more and more that Apple wishes to push external graphics as a solution for power users. Whether we agree with this direction or not, it is best to test and experiment with it, so that if that does become the only method, we are prepared for it. 3) Mojave introduced MUCH better eGPU support than in previous macOS versions. It is now possible to explicitly select the external GPU for a given app rather than requiring users do so via Terminal. Using Terminal is where I tend to draw the line for providing instructions for "Regular" users most of the time, so the removal of this need made doing this much less daunting of a walkthrough. The test case: I have here a Mac Mini 8,1, 3.2Ghz i7 6core, UHD 630 graphics. Solid CPU paired with a weak integrated GPU. This integrated GPU is very good by integrated GPU standards, but still substandard as far as Vectorworks performance is concerned. To that end, I have a Sonnet 550 eGPU enclosure, and a few Mojave-compatible GPUs to test. To start a Radeon Pro WX 9100 and a Radeon Pro WX 7100. These GPUs were selected because they are officially supported by Apple for use with eGPUs. I will be remaining within Apple's walled tech garden for the majority of these tests at least initially. First, the Cinebench results of the Mac Mini without any eGPU help: Next, the results after plugging in the eGPU dock with a Radeon PRO WX 7100: As expected, the CPU scores are within the margin of error of each other (a difference of 4 on these scores isn't noticeable in normal use anyway), but the GPU score is nearly double, placing it MUCH higher on the benchmark list for GPU as well as bringing it well into the recomended hardware territory. I share this testing mainly because I wont have the Mac Mini for long, so if there is any testing you would like me to do, this week is the week to speak up!
  8. Wireframe and OpenGL views in Vectorworks 2014 and later are directly dependant on your graphics hardware. (also called a graphics card, GPU or video card.) The card used for this setup was an Nvidia GeForce GT 660M, but the same settings should apply to the majority of Nvidia graphics cards. To speed up these modes, there are a few settings that can be customized specifically for the Vectorworks application. Note: These settings will not affect Hidden Line or other Renderworks modes. 1) With Vectorworks closed, right-click on an empty blank area of your desktop, from the drop-down menu that appears, select "Nvidia Control Panel" 2) On the left, select "Manage 3D Settings" 3) To the right of this window, select "Program Settings" and then select your current version of Vectorworks from the list. This is done so that the settings changed here will only affect Vectorworks and not any other applications or games installed on your machine. If you do not see it listed, you can click "Add" and locate Vectorworks manually. It is normally found in either the C:\Program Files or C:\Program Files(x86) folder. 4) Once Vectorworks has been selected, match your settings as closely as possible to the following: Preferred Graphics Processor High-performance NVIDIA processor Ambient Occlusion Off Anisotropic Filtering Off Antialiasing - FXAA Off Antialiasing - Mode Application Controlled Antialiasing - Setting Application Controlled Antialiasing - Transparency 8x CUDA - GPUs All Maximum Pre-rendered Frames Use 3D Application Setting Multi-display/mixed-GPU Acceleration Single Display Performance Power Management Mode Prefer Maximum Performance Texture Filtering - Anisotropic Sample Optimization Off Texture Filtering - Negative LOD Bias Clamp Texture Filtering - Quality Performance Texture Filtering - Trilinear Optimization On Threaded Optimization On Triple Buffering Off Vertical Sync On 5) Once you have set these settings, click "Apply" at the bottom right of this dialogue, then reboot your computer. If you have trouble with Vectorworks after using these settings, you can always revert back to the defaults by clicking "Remove" to the right of the Vectorworks application under the "Program Settings" window at any time.
  9. Vectorworks, Inc. has released its second Service Pack (SP3) for the Vectorworks® 2019 product line. This Service Pack includes multiple fixes and improvements in the following areas: This service pack includes a larger than a normal number of fixes, with many of them focused on the following areas: Section Viewports, Mojave, Spaces and the Scaling of Symbols: Section Viewport-specific: A significant increase in speed switching between sheet layers that contain Section Viewports Corrected a large number of redraw problems related to Section and edit views Section Lines, Elevation Benchmarks and other associated geometry should now appear as expected Improved the effectiveness of Merge Cross Sections Reduced the unusually high number of checkouts needed when using Data Tags in conjunction with Project Sharing and Section Viewports Significantly increased the reliability of Section edit and update functions Mojave-specific: Users should no longer encounter freezes when selecting Extrude Along Path and other geometry types Quality of Pattern export to PDF improved on macOS 10.14 Corrected a number of dialog box and other UI graphical issues Increased response speed of keyboard arrow navigation in text fields Fonts for Wall Data Tags can now be controlled as expected Space-specific: Direct control over space and label component visibility has been restored Creating Space objects should now occur as fast or faster than in prior versions Volume calculations corrected Corrected a large number of stability issues related to Space objects Increased the speed of many operations related to spaces A number of completely new features have been made available to users with 2019 SP3, details on these features can be found HERE. This Service Pack is available for all licenses as a downloadable updater. To install the Service Pack, please select "Check for Updates" from the Vectorworks menu (Mac) or Help menu (Windows). For a full list of fixes and improvements in the 2019 SP3 updater, please visit THIS PAGE. Contact us at tech@vectorworks.net if you have any technical questions or problems during this process. Please note this Service Pack is currently available for all non-localized English versions.
  10. Using Sandnet to Connect to Vision 2.3 PC INSTALLING SANDNET Step 1: You may have selected to install Sandnet when you Connecting Vision 2.3 PC using Enttec USB PRO Box There are a few things you need to know in order to properly configure the Enttec USB PRO Box for it to work properly with ESP Vi Enttec Open DMX Ethernet to Vision 2.3 PC & 3.0 MAC There are a few things you need to know in order to properly configure the Enttec Open DMX Ethernet Box for it to work properly w Connect Hog 3/4 to Vision 2.3 PC & Vision 4 MAC via Artnet To run Artnet on the Hog 3/4 Console you will need to have a DP 8000 (internal or external). This discussion is valid Connect Hog3PC/Hog4PC/Console to Vision 2.3/Vision 4/ Vision 2017 PC It is important to start by making sure that you have the correct direct connectivity driver, before trying to connect Hog 3 and Connecting GrandMA Console to Vision 3 MAC There are a few things you need to know in order to properly configure the GrandMA Console for it to work properly with ESP Visio Connect GrandMA onPC/Console to Vision 2.3 PC w/ multi comps There are a few things you need to know in order to properly configure the GrandMA console (or OnPC) for it to work with ESP Visi Connect GrandMA onPC to Vision 2.3 PC w/ same comp During the last few years, MA-Net protocol has changed, requiring different drivers for different versions of the onPC software. Connecting Jands Vista Offline to Vision There are a few things you need to know in order to properly configure the Jands Vista offline editor for it to work properly wit Connecting Compulite VectorPC to Vision 2.3PC via Art-Net There are a few things you need to know in order to properly configure the Compulite VectorPC offline editor for it to work prope Connect Hog 4 PC/Console V3.2+ to Vision 2.3/4 PC It is important to start by making sure that you have the correct direct connectivity driver, before trying to Connect Road Hog to Vision using Artnet This discussion is valid for the following configurations: Road Hog Full Boar Console to Vis Connecting ETC OFFLINE editors to Vision via ARTNET There are a few things you need to know in order to properly configure the ETC Offline Editors for it to work properly with ESP V Connecting Jands Vista Console to Vision There are a few things you need to know in order to properly configure the Jands Vista CONSOLE for it to work properly with ESP V Connecting Jands Vista 2 (Byron) to Vision There are a few things you need to know in order to properly configure the Jands Vista offline editor for it to work properly wit Hog3PC to Vision 2.3 PC SAME COMPUTER It is important to start by making sure that you have the correct direct connectivity driver, before trying to connect Hog 3 and
  11. There are a few things you need to know in order to properly configure the Jands Vista offline editor for it to work properly with ESP Vision. This discussion is valid for the following configurations: Jands Vista MAC to Vision 3 MAC Jands Vista MAC to Vision 2.3 PC Jands Vista PC to Vision 3 MAC Jands Vista PC to Vision 2.3 PC CONFIGURE THE NETWORK: To begin, make sure that the IP addresses assigned to the 2 computers are on the same subnet. What this means, is that you must establish a valid TCP/IP connection between the 2 computers for Artnet to work. Here is a sample that will work: Jands Vista Machine: IP Address: 192.168.1.50 Subnet Mask: 255.255.255.0 ESP Vision machine: IP Address: 192.168.1.75 Subnet Mask: 255.255.255.0 Disable all firewalls on both machines. VERIFY NETWORK: Let's verify that the 2 computers can "see" each other. This section describes how to test the network on the MAC side of the equation: Open the Finder, find and double-click on the Network Utilities on the Vision MAC, as shown here. Select the Ping tab, and enter the IP address of the VISTA MAC: If the Vision MAC can find the VISTA MAC on the network, you will get responses to your Ping request, such as those shown here: If the connection is not valid, you will get a response such as the one displayed here. If you get this second response, the two computers are NOT communicating with each other. Check that the Ethernet cables are properly plugged into the computers and/or hub. Also, consider that you may have a bad cable. Once you are sure the physical connection is good, go back up to CONFIGURE THE NETWORK above, and verify your settings, then retest. Remember, firewalls will block this connection, and Vision and Vista cannot communicate without a valid network environment. To turn off the MAC firewall, open the System Preferences: Double click on the Security icon, and select the Firewall tab. Make sure that the firewall is OFF. Once you get a valid response on the Vision MAC, perform the same test from the VISTA MAC to the Vision MAC. Once successful, we are assured of proper two-way communication between the machines. If one of your machines is a PC, continue to the next step. Otherwise, you are ready to move forward to VERIFY VISTA SOFTWARE VERSION section below. This section describes how to test the network on the PC side of the equation, if necessary: Click on the Start button in the lower left, and select the Run option: In the Run dialog, type cmd in the Open line and click the OK button: A black DOS command window will open, allowing you to issue a Ping command. Type ping, followed by a space and the IP address of the OTHER machine (either Mac or PC): If a valid connection exists, the response will appear as follows: If the connection is NOT available, the response will show that the request timed out, as shown here: If you get this second response, the two computers are NOT communicating with each other. Check that the Ethernet cables are properly plugged into the computers and/or hub. Also, consider that you may have a bad cable. Once you are sure the physical connection is good, go back up to CONFIGURE THE NETWORK above, and verify your settings, then retest. Remember, firewalls will block this connection, and Vision and Vista cannot communicate without a valid network environment. If you receive the "request timed out" message, check your firewall settings. If you are using Windows XP, be sure that the Windows XP firewall is disabled. (See http://support.microsoft.com/kb/283673 for instructions). If you are Using Windows Vista or Windows 7, be sure that User Account Control (UAC) is turned off. (See http://www.howtogeek.com/howto/windows- ... ga-sw-vista/ for instructions.) VERIFY VISTA SOFTWARE VERSION For starters make sure you have the Version that complies with your operating system. There are different versions for Leopard and Snow Leopard. If you don't have the appropriate version, you may have issues. Here is the link for the latest downloads. http://www.jandsvista.com/download/ CONFIGURE JANDS VISTA SOFTWARE Step 1: After launching the Jands Vista software, click on the patch tab Step 2: Click on the Connect Universes tab. Step 3: In the dialogue box that opens up, you need to first disconnect any connected universes. To do so, select each Connected Universe one at a time, and click the Disconnect button. Do this for all Connected Universes listed. Step 4: After doing so, check in the lower left corner of this box to see if the ArtNet Broadcasting is greyed out. If this box is greyed out, continue to Step 5. If the box is NOT greyed out, go directly to Step 8. Step 5: Click on the Vista button in the lower left corner of the offline editer. Select User Preferences. Step 6: Click on the network tab, find the Broadcast Artnet property, and switch that from off to on. Click Close Step 7: Go back to the Connect Universes dialog box. Step 8: Check the box next to ArtNet Broadcasting Now, you should be able to patch your show (or load an existing show), and you should be good to go. If you are running Vision 2.3 PC, be sure to select Artnet as your DMX provider. At the moment, Artnet is the only DMX Provider for Vision 3 MAC, so you don't have to select anything.
  12. PVA - Jim

    Resetting Vectorworks Preferences

    In troubleshooting Vectorworks issues, often times you may be instructed to "Reset your Preferences." This procedure is a faster way of restoring Vectorworks back to its completely default settings, without having to reinstall the software entirely. It is sometimes the case that if resetting preferences does not resolve the issue, a reinstall may be required, but this approach is much less invasive and recommended as a first-shot troubleshooting step. These steps will also reset your Vectorworks serial number without needing to first open the software and change it from within the Vectorworks Preferences > Session tab. Throughout this article, you may see "Vectorworks 20XX" or "Vectorworks XX", these indicate that the folder or file has a version specific name, so if you had Vectorworks 2013, you would perform the operation on the "2013" folder or file where it states "20XX" This process will remove your serial number, so be sure to have it available when performing a preference reset so that you can enter it after launching Vectorworks again. You should also CLOSE Vectorworks before performing these steps, and if your serial number begins with an "E", make sure you have internet access at the time of reset. To maintain a copy of your preferences, follow THESE INSTRUCTIONS Resetting Preferences works exactly the same across all versions of Vectorworks since Vectorworks 2009. However, each operating system requires a different set of steps to perform the reset. Select your operating system below to see the appropriate steps: Windows XP: Before continuing, close Vectorworks completely. 1) Click Start > Run and in the dialogue box that pops up, type "regedit" and click Ok. 2) On the left hand side of the Registry Editor, you will see a few small icons that look like folders with + or – signs next to them, click all the – signs except the one next to ‘My Computer’, you should see one folder labeled: ‘HKEY_CURRENT_USER’ 3) Expand this folder by clicking the + sign to the left of it. Inside you will see a ‘Software’ folder, click on the + sign and expand it as well. 4) Scroll down until you see the ‘Nemetschek’ folder, inside you will see a 'Vectorworks XX' folder. Right click on the 'Vectorworks XX' folder and select Delete. 5) Scroll down through the window until you see a ‘Vectorworks’ folder. Right click on the Vectorworks folder and select Delete. 6) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders. 7) Next click on the + sign to the left of the ‘HKEY_LOCAL_MACHINE’ folder. Inside you will see a ‘Software’ folder, click on the + sign and expand it as well. Scroll down through the window until you see a 'Nemetschek' folder, inside you will see a 'Vectorworks 18' folder, right click on this folder and Delete it. Note there is not a 'VectorWorks' folder under this HKEY. NOTE: If you have a 64-bit version of Windows, you may need to also delete the "Vectorworks 18" folder from HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Nemetschek as well. *8) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders. 9) Delete the '20XX' folder in 'My Computer > c : > Documents and Settings > (YourUsername) > Application Data > Nemetschek > Vectorworks > 20XX' NOTE: The Application Data folder may be hidden, so you will need to go to Tools > Folder options and enable "Show hidden Files" from that dialogue box. Windows Vista / Windows 7: Before continuing, close Vectorworks completely. 1) Click on the “Windows” button (AKA the Start Button or the “Pearl”) 2) There will be a small data entry field at the bottom of this menu, right above the button, this is the combines Search and Run window, type in “RegEdit” (without "s) and press enter. 3) On the left hand side of the window that pops up, “Registry Editor” you will see a few small icons that look like folders with tiny grey arrows next to them, you should see one folder labeled: ‘HKEY_CURRENT_USER’ 4) Expand this folder by clicking the small arrow to the left of it. Inside you will see a ‘Software’ folder, click on the small arrow and expand it as well. 5) Scroll down until you see the ‘Nemetschek’ folder, inside you will see a 'Vectorworks XX' folder. Right click on the 'Vectorworks XX' folder and select Delete. Scroll down through the window until you see a ‘Vectorworks’ folder. Right click on the Vectorworks folder and select Delete. 6) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders. 7) Next click on the arrow to the left of the ‘HKEY_LOCAL_MACHINE’ folder. Inside you will see a ‘Software’ folder, click on the arrow and expand it as well. Scroll down through the window until you see a 'Nemetschek' folder right click on this folder and Delete it. NOTE: If you have a 64-bit version of Windows, you may need to also delete the "Vectorworks XX" folder from HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Nemetschek as well. 8 ) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders and close the Registry editor. 9) Delete the "20XX" folder in the "Computer > C : > Users > YourUsername > AppData > Roaming > Nemetschek" folder. NOTE: The AppData folder may be hidden, so you will need to press "Alt" on your keyboard, then go to Tools > Folder options and enable "Show hidden Files" from that dialogue box. Windows 8: Before continuing, close Vectorworks completely. 1) Right click on the bottom left of your desktop, a menu will appear. 2) Click Run, then type in “ regedit ” (without "s) and press enter. 3) On the left hand side of the window that pops up, “Registry Editor” you will see a few small icons that look like folders with tiny grey arrows next to them, you should see one folder labeled: ‘HKEY_CURRENT_USER’ 4) Expand this folder by clicking the small arrow to the left of it. Inside you will see a ‘Software’ folder, click on the small arrow and expand it as well. 5) Scroll down until you see the ‘Nemetschek’ folder, inside you will see a 'Vectorworks XX' folder. Right click on the 'Vectorworks XX' folder and select Delete. Scroll down through the window until you see a ‘Vectorworks’ folder. Right click on the Vectorworks folder and select Delete. 6) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders. 7) Next click on the arrow to the left of the ‘HKEY_LOCAL_MACHINE’ folder. Inside you will see a ‘Software’ folder, click on the arrow and expand it as well. Scroll down through the window until you see a 'Nemetschek' folder right click on this folder and Delete it. NOTE: If you have a 64-bit version of Windows, you may need to also delete the "Vectorworks XX" folder from HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Nemetschek as well. 8 ) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders and close the Registry editor. 9) Right click on the bottom left of your desktop and choose File Explorer from the menu. 10) Delete the "20XX" folder in the "C: > Users > YourUsername > AppData > Roaming > Nemetschek" folder. NOTE: The AppData folder may be hidden, so you will need to click on the View menu in the File Explorer window and enable "Show hidden Files" in the View Ribbon. Windows 10: Before continuing, close Vectorworks completely. 1) In the Search Box in the Taskbar, type regedit and press enter. 2) On the left hand side of the window that pops up, “Registry Editor” you will see a few small icons that look like folders with tiny grey arrows next to them, you should see one folder labeled: ‘HKEY_CURRENT_USER’ 3) Expand this folder by clicking the small arrow to the left of it. Inside you will see a ‘Software’ folder, click on the small arrow and expand it as well. 4) Scroll down until you see the ‘Nemetschek’ folder, inside you will see a 'Vectorworks XX' folder. Right click on the 'Vectorworks XX' folder and select Delete. Scroll down through the window until you see a ‘Vectorworks’ folder. Right click on the Vectorworks folder and select Delete. 5) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders. 6) Next click on the arrow to the left of the ‘HKEY_LOCAL_MACHINE’ folder. Inside you will see a ‘Software’ folder, click on the arrow and expand it as well. Scroll down through the window until you see a 'Nemetschek' folder right click on this folder and Delete it. NOTE: If you have a 64-bit version of Windows, you may need to also delete the "Vectorworks XX" folder from HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Nemetschek as well. 7) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders and close the Registry editor. 8 ) Right click on the bottom left of your desktop and choose File Explorer from the menu. 9) Delete the "20XX" folder in the "C: > Users > YourUsername > AppData > Roaming > Nemetschek" folder. NOTE: The AppData folder may be hidden, so you will need to click on the View menu in the File Explorer window and enable "Show hidden Files" in the View Ribbon. Mac OS X 10.4 / OS X 10.5 / OS X 10.6 The preferences, plant database, workspaces (etc.) are located in the HD > Users > (User's Home Folder) > Library > Application Support > Vectorworks > 20XX folder. Before continuing, close Vectorworks completely. 1) Throw away the “net.nemetschek.vectorworks20XX.plist” file from 'HD > Users > (User's Home Folder) > Library > Preferences' 2) Throw away the “ net.nemetschek.vectorworks20XX.plist” file from 'HD > Library > Preferences' 3) Throw away the "net.nemetschek.vectorworks.license.20XX.plist" file from 'HD > Users > (User's Home Folder) > Library > Preferences' 4) Throw away the "20XX" folder found in 'HD > Users > (User's Home Folder) > Library > Application Support > Vectorworks' Mac OS X 10.7 / OS X 10.8 / OS X 10.9 / OSX 10.10 / macOS 10.11 / macOS 10.12 / macOS 10.13 / macOS 10.14 NOTE: On Mac OSX 10.7, OSX 10.8, OSX 10.9, macOS 10.10, macOS 10.11 and macOS 10.13, the Library folder for your User account is hidden. The easiest way to display it is to open Finder, then hold down the alt/option key on your keyboard while clicking "Go" from the menu bar, then selecting "Library" The preferences, plant database, workspaces (etc.) are located in the HD > Users > (User's Home Folder) > Library > Application Support > Vectorworks > 20XX folder. Before continuing, close Vectorworks completely. 1) Throw away the“ net.nemetschek.vectorworks20XX.plist” file from 'HD > Users > (User's Home Folder) > Library > Preferences' 2) Throw away the “ net.nemetschek.vectorworks20XX.plist” file from 'HD > Library > Preferences' 3) Throw away the "net.nemetschek.vectorworks.license.20XX.plist" file from 'HD > Users > (User's Home Folder) > Library > Preferences' 4) Throw away the "20XX" folder found in 'HD > Users > (User's Home Folder) > Library > Application Support > Vectorworks' 5) Empty the trash, then reboot your computer. If the trash will not empty because a file is in use, reboot before emptying it again.
  13. PVA - Jim

    Until Next Time

    This Thursday, April 18th 2019, will be my last day at Vectorworks Inc. At least for the time being. It's been my privilege to be part of forum these past several years. Joining Vectorworks in 2007, I've enjoyed the relationships and professional connections I've made here. But due to personal priorities, I'm making a shift to spend time with family. I wish you all the best — thanks for the kind words, the sometimes harsh reality checks, and the honesty shared with me. I have signed up as a Beta tester, so you may very well see me around under a personal account @Jim W and one day I hope things return to normalcy and that I can come back and continue my work with you all again. The rest of the Customer Success team will be stepping in to fill the various roles I filled here, and as many of you have seen, more and more employees participate here daily. I think things will go well.
  14. PVA - Jim

    Stair Tool - Pain Points

    The point of this thread is to collect, collate and discuss needed improvements to the stair tool. For the purpose of this discussion, it should be assumed that all changes are possible, up to and including rebuilding the tool from scratch. However, we will leave the decision on how go about it to engineering, instead we will focus on what exists that needs improvement, what exists that does not work at all, and what the tool is not yet capable of that it needs to be in order to satisfy our architectural users specifically. Everything from the creation UI through the final resulting geometry is on the table and mutable. I will collect the items here, and if one or more spread into a more specific and complex discussion, I will split those off into their own threads as needed, but we can treat this overall as a single massive feature request which is not how we normally do wish list items. I, and I’m sure many here feel this issue is important enough to bend the normal forum rules at least for now. The below are in no particular order. Please try to avoid “We shouldn’t do X until we do Y” or “Don't listen to Bob, it should be done the way Charles said!” types of deadlocks, we will let the engineering managers handle implementation and scheduling. What we should focus on here is what is needed conceptually. Section and Clip Cube Appearance: (These issues have been identified and plans have been made to correct them, so we can leave this aspect out generally for the time being.) Length/Height Limitation: It is not possible to create a greater than 2-story or 3-”sided” stair. Users must stack multiple stair objects on top of one another. This is felt to be a regression since Custom Stair was capable of simply adding more platforms and flights to accommodate. Users need to be able to create a single stair objects that can span as many vertical stories as their building has. Railing Geometry: The generated railing geometry is very often incorrect. This is most easily seen on a default U configuration stair, the inner bends twist and warp in an unacceptable manner. Rectangular handrail profiles seem to suffer the worst in terms of bending and breaking randomly near corners, but even round profiles that manage the bends properly are faceted and not actually round which looks particularly bad in renders when using reflective textures. This is compounded by the fact that even when these railing objects are correct enough to be used, it is not possible to apply a directional (usually wood) texture to them as the mapping is warped and bent. Users are limited to solid colors or textures without any patterns at all. To go further on railing geometry, if users choose to disable the rails and handrails built into the Stair tool, they then turn to the Railing/Fence plugin object, which does not acknowledge or interact with the stair tool, making even manual clicking on each tread and platform location to draw out a railing impossible without excessive editing. This makes what would appear to be the most obvious workaround available even harder to work with and both of the above result in users creating extrude-along-path objects with their own custom rail profiles, which of course have to be configured manually each time the stairs core parameters are altered. Users should be able to add their own 2D symbol as the profile for handrail/guardrail/post geometry right in the Stair UI. We could never hope to preempt every possible configuration, so the ability to fully define it from scratch should be handed over to the user. Often, railings are mounted not to the stair itself but to the nearby walls. However, the current stair forces the user to pick one, regardless of whether walls are adjacent to each flight and platform. This is far from the most pressing issue, but the ability of stairs to detect adjacent walls and allow users to override railings on those sides is needed. A decision needs to be made: Will Stair objects contain their railings as part of the Stair plugin, will we offer a Handrail tool that is capable of linking to and intelligently adapting to a Stair object, or will we offer both for different scenarios? In-place edit-ability: Users want and need the ability to select and edit at least some parameters, if not all, while in the 3D drafting environment. Currently, all input must be done via dialog boxes or OIP fields. OIP fields would even be acceptable if it were possible to click or right click on a stringer, tread, platform, or railing of a stair and simply choose “Edit” and be taken right to the appropriate field in the appropriate palette or dialog. Visual Stair Creation: Designers are visual people. There is a reason they don't do data entry as their career. They understand what they can see and touch above many other ways of thinking and expressing ideas. Stairs all now have to start from a predefined simple template, when the opposite is often needed. A drawing mode that allows users to mouse click between the starts and stops of flights, modifier keys to insert platforms, winders or curves, or even multiple click creation where the user defines the depth and angle of each tread would be welcome improvements. The best example I could find of this UI was in Chief Architect where this is the default method of creating stairs. The current methods of adjusting portions of a Stair are limited to distances and angles and it isn't always clear where each value is in the dialog and what it controls unless you confirm the change and hop back out of the dialog which it time consuming, when this method of defining a stair would probably be the second or last choices of most designers. If we want to predefine many of these stair modes, they would best be stored as a Style resource instead, for stamping down standard stairs that only suit standard situations. Not forcing users to always start from these points. We want to encourage creativity and this does the opposite. Preview/Viewing Resulting Changes: It is very difficult to get an idea of how applied changes in the Stair Settings dialog box actually appear. Yes it’s possible to view the stairs in all of the standard views, and this is an improvements over older versions, but it needs to allow free rotation, pan and zoom via the cursor in the Settings dialog. Especially when attempting to correct railing detail issues, a perfect orthographic projection is often not helpful as it obscures the areas users need to focus on. Not only should there be more free view control in this dialog (or, perhaps the removal of the dialog entirely and have changes appear live in the drawing?) but the preview itself should be expandable all the way to full screen as it is in the Image Effects dialog. In either case, there is far too much need to bounce in and out of the Stair settings dialog repeatedly when making changes. Documentation: There are a number of very commonly needed construction drawings required as output for stair filing. Plan view with riser counts, top front and side views with full dimensions, section views, etc. These could be created automatically for users on a defined sheet from a button right on the stairs object info palette and linked so that if the user made updates to the stairs, these viewports would update themselves automatically, or at least allow the suer to update them when ready, but keep them linked so that a change to a single stair object didnt require a lot of manually editing its associated viewports as it does currently. Wrap-around Stairs: There is no clear provision for creating wrap around stairs as are commonly seen on decks, patios, porches and main entrances. These types of stairs are common enough that our default Stair tool should be capable of handling them. Custom Treads: A method of overriding any given tread, especially those at the top and bottom of a flight, needs to be included. Users need to be able to define the shape of a tread manually to allow for not only artistic customization but also to accommodate existing construction during renovation. This would also allow for the aesthetically pleasing gradually-flared bottom treads very commonly seen in high end construction. If a user needed to, they should be able to manually define the plan profile for each individual tread themselves. This would of course necessitate that they be able to disable all automatic limitations that force stairs to adhere to a code. The designer should have this freedom. Stair Types: The current possible configurations are U, O, L, Straight, and Circular. These do not allow for stairs with a continuously variable curve, flared stairs, or S-style stairs that require at a minimum two inner and outer radii. Users are currently forced to cobble together multiple separate stairs to accomplish this and this makes layer and level height changes significantly more time consuming. Texturing: It needs to be possible adjust the texture mapping on rails, posts, treads, platforms and stringers separately, not simply allow users to change which item gets which texture as can mostly be accomplished now with Class Attributes. This is a broader issue that also affects Windows, Doors and more complex Wall setups, but it bears listing. Underside ceilings: It needs to be possible to add a smoothed ceiling to the underside of stair objects. The geometry generated currently on the bottom of stairs is often very polygonal and mesh-looking, and users must manually add the intended flat ceilings to these areas, and manually update them if they change stair, layer or level heights. This is more important than ever now that we have interior panoramics exports and walkthrough/webviews that will have viewers staring right at this geometry as they walk around.
  15. If during installation or when attempting to launch you receive an error involving the msvcp71.dll, msvcr110.dll, msvcr71.dll, msvcr100.dll or a similarly named .dll file, perform the following steps: 1) Uninstall all instances of "Microsoft Visual C++ Redistributable" that you see listed in your Add/Remove Programs or Uninstall a Program windows in the Control Panel. (Normally you will have 5 or more of these already installed.) 2) Download and install each of these in the order listed, select the appropriate list for your operating system, either 32 or 64 bit. If you receive an error that one already exists, make sure to remove it via the Uninstall a Program window before proceeding to the next item: For 64-bit versions of Windows: Download Support Files 1 of 7 1_vcredist_x64.exe 5.5 M Download Support Files 2 of 7 1_vcredist_vs2005_x86.exe 2.6 MB Download Support Files 3 of 7 2_vcredist_vs2008SP1_x86.exe 4 MB Download Support Files 4 of 7 3_vcredist_x86_security_update_4053_runtimes.exe 2.6 MB Download Support Files 5 of 7 4_vcredist_2010_x86.exe 4.8 MB Download Support Files 6 of 7 5_vcredist_2012_x64.exe 7.0 MB Download Support Files 7 of 7 5_vcredist_2012_x86.exe 6.4 MB For 32-bit versions of Windows: Download Support Files 1 of 5 1_vcredist_vs2005_x86.exe 2.6 MB Download Support Files 2 of 5 2_vcredist_vs2008SP1_x86.exe 4 MB Download Support Files 3 of 5 3_vcredist_x86_security_update_4053_runtimes.exe 2.6 MB Download Support Files 4 of 5 4_vcredist_2010_x86.exe 4.8 MB Download Support Files 5 of 5 5_vcredist_2012_x86.exe 6.4 MB 3) Once installation is complete, reboot your machine and retry Vectorworks.
  16. PVA - Jim

    Hardware Benchmarks

    This article lists all hardware tested directly by Customer Success along with associated scores:
  17. PVA - Jim

    Homemade CNC

    I may or may not have built a CNC machine in my garage. I have odd interests. Figured this was an obligatory calibration test for a first cut: (Riding mower... for scale?)
  18. PVA - Jim

    Materials

    So... Materials, or Building Materials. This is a big one, and a concept/feature we are actively looking into developing. For me personally this is a more difficult feature to properly frame out, as I feel I may lack sufficient industry knowledge to detail what such a feature would include. To that end, I am requesting your comments, concerns and any other input regarding the scope of your needs and how we can best meet them. Now, this is not to say that as of this post we BEGIN developing Materials, talk about this internally has been going on for a long time and many of our distributors (some of them accomplished architects and designers in their own right) have been providing us with wishes and other suggestions, but this thread will concentrate on specific user needs that I will curate and add to internal planning pages for use by engineering since I am sure there will be a great deal. I won't merge the other existing threads since many of them have tangents to things I feel are a bit outside the scope of this feature, so this will be the new home for this discussion. I have pulled input from many existing threads, (Special thanks to @digitalmechanics, @zoomer, @Chris D, @Dieter @ DWorks, @Christiaan and many others whose threads and posts I stole from) as well as from competitors feature lists. Feel free to link in any I may have missed that have missing key points to advance this initial list: 1) Materials must be assignable to any object, 2D or 3D, with the 3D aspects of the Material simply left out of 2D scenarios. 2) Users must be able to not only rely on an extensive default catalog of Materials, but be able to add new Materials themselves from scratch. 3) Materials must be a resource type available in the resource manager with all the current share-ability of current resources via workgroup folders. 4) Users must be able to update a source Material resource and have that push the update to all instances where a Material is used. 5) Materials must include Line Styles for both the 2D and 3D edges of geometry, separate control for section vs non-section views. 6) Materials must include Hatch settings for both the 2D and 3D faces of geometry, separate control for section vs non-section views. 7) Materials must include Tile settings for both the 2D and 3D faces of geometry, separate control for section vs non-section views. 8) Materials must include Textures. 9) It must be possible to generate reports on the volume, weight, density, cost, surface area, exposed surface area, and thermal properties. 10) The same Material needs to be applicable to wall, slab, roof components as well as solids. Duplicates should not need to be created for each type of object to inherit the Material's settings. 11) Materials need to (optionally) have the ability to determine the joins for wall, slab and roof components contextually. Each of these types of joins needs to be user definable. 12) What aspects a Material inherits from the resource should be controllable similarly to Door and Window Types, where users are able to select certain fields that use the Material resource and then allow for overrides for that particular object's particular field value. If I have completely or partially missed the mark with this list, feel free to correct me.
  19. PVA - Jim

    Updating Graphics Drivers

    Mac: To see what graphics card you have, click the apple at the top left of your screen and choose "About this Mac", then click "More info." System Profiler will open, and you will find it listed under "Graphics/Displays." To check for the latest drivers run Software Update by clicking the apple at the top left of the screen and choosing "Software Update." Windows: Just because a machine was recently "Updated" or newly purchased does not mean that its drivers are up to date. This is less of an issue with Windows Vista and Windows 7 than with Windows XP, but still needs to be checked manually. To check the status of drivers: Windows XP: Click on Start > Control Panel. From this list, choose Device Manager. Windows Vista/7: Click on the Start pearl > Control Panel > System & Maintenance > System, on the left hand side of the screen, click Device Manager. Windows 8/10: Right click on the bottom left of your screen, Control Panel > System & Maintenance > System, on the left hand side of the screen, click Device Manager. Right clicking on the video card's name and choose "Properties"; this will allow you to check the driver date. For this example, the video card's name is "Radeon X1300/X1550 Series" Anything older than 4-6 months is almost guaranteed to be out of date, and you should update it. If they seem like they’re recent, but still not functioning correctly you may choose to uninstall the device, and reinstall with new drivers. Note: The "Update Driver" option normally will not find the most recent graphics driver for your video card. To update your graphics card driver, visit it's manufacturer's website. After locating, downloading and installing the correct driver, you will most likely be prompted to restart your computer, even if no prompt appears, restart your machine. The most common graphics card manufacturers are listed below for your convenience: NVidia: http://www.nvidia.com/Download/index.aspx?lang=en-us ATI: http://support.amd.com/us/Pages/AMDSupportHub.aspx Intel: http://downloadcenter.intel.com/ If after you install new drivers or perform a Windows update and suddenly you begin to experience graphical issues, try "Roll Back Driver." This will go back to the driver you had installed prior to the most recent one, and can take care of problems that arise after an update.
  20. To do it for a Viewport, you should include the Renderworks background as part of the Render Style. View > Set Renderworks Background sets the environment for renders in the design layer side, which I do not use. You CAN control it per viewport as its own setting, but its easy to override that or forget it so I normally advise using it within Render Styles.
  21. PVA - Jim

    How to color-fill in a NURBs curve shape object

    If we did, it would likely be after something happens to address the odd dichotomy of Screen Plane vs Layer Plane. Most likely getting rid of that concept entirely and having all objects exist in real 3D space and having their fills be able to respond to that.
  22. PVA - Jim

    DWG export - not exporting space label

    You should contact tech@vectorworks.net directly about this and have them take a look and these files, I suspect they can show you how to correct it without having to recreate it.
  23. PVA - Jim

    How to color-fill in a NURBs curve shape object

    NURBS curves do not have a surface associated with them so they have no fill. However you can usually use Modify > Convert > Convert Copy to Polygons, then you can compose and assign fill colors to the closed surfaces.
  24. PVA - Jim

    Microsoft Surface

    I have not seen much related to touchscreens. We did a bit of work to bring in touchbar support, but it is not widely used and Apple has so far not seemed like they will bring it to many other devices. On the Windows side, touchscreen machines that adhere to a standard and not a proprietary touchscreen solution are even more rare.
  25. PVA - Jim

    Student License Extension Request

    Your new expiration date is 2019-07-15, however Vectorworks might still say that its going to expire in April until the next time it checks into our activation servers.

 

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