PVA - Admin
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Posts posted by PVA - Admin
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If you deactivate the renderworks camera, go to top/plan view, then without using saved views go back to right isometric view, is it still in perspective? if you then switch that upper right settings does it change?
Renderworks cameras can have their own separate projection, I normally do not use it personally. -
On the top right of that screenshot, there is a dropdown currently set to "Set Custom Perspective Projection", I usually leave this at Normal and i think thats the default perspective projection.
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18 minutes ago, jonathanmonitor said:
Problem still persisting so back to square one!
User accounts also downgraded and problem still persisting.
Same issue happens after restarting the server? The users all have separate account names/no one is logging in with the same usernames?
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That's very odd. Happening in the English version as well, submitting it now. The bug looks to just exist in OpenGL, as when I render in a Renderworks mode the textures revert to appearing as expected.
VB-158407-
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What specifically?
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Not likely a solution since it can make messy geometry, but does the same hang happen if you change the setting for "Decompose 3D Symbols and Groups" does it hang at the same place? How long was the hang for before closing?
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Send me one of those files please, you can post one of the image props on its own in a test file and I can take a look.
It COULD just be an issue with the Canvas Size in Photoshop being larger than needed for the Image Size, but usually then that extra area is also transparent. -
Those grey bars on the top and bottom appear in the document when rendered as well as in this preview window? They shouldn't normally, theyre just there to fill in that square UI element when images that are a different aspect ratio are shown.
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1 minute ago, AnaRF said:
It looks like your machine has two graphics cards, an integrated Intel model which is currently active, and a Radeon RX which is not being used. Normally there is a Crimson or Catalyst control panel accompanying Radeon RX cards, in there you should find settings that allow you to enable the dedicated/high power graphics card. Apologies, on AMD products this menu can change and I am not exactly sure where the switch for it may be. HPs website may also list steps for how to do this on that machine specifically.
23 minutes ago, bcd said:Change the VW>Preferences>Display>Navigation Graphics to Best Compatibility.
This should help in the meantime until you can switch to the other card, then you can put this back to Best Performance.-
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This looks like it was just approved, please restart your machine and try launching Vectorworks again. If it fails, message me back directly with the last 6 of the serial number you are using and I can confirm its the most recent one.
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Reply back with the dxdiag file from that machine please, I can take a look:
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It looks like this machine is running macOS 12.14, which is beyond what Vectorworks 2017 supported, so it may not be resolvable.
However, it appears there are two versions of Vectorworks 2017 in the app folder of this machine, does the crashing happen with both? One of them is at SP0 while the other is at SP3, but the last version released for 2017 was SP5:
https://www.vectorworks.net/downloads/ServicePack?major=2017&servicepack=5&language=1
In any case, it would be wisest to remove one of those two versions of 2017, then update the remaining one to the latest service pack, that would give you the greatest chance of avoiding the crash but since it's not a supported OS for 2017, theres no knowing for sure. -
Just now, Art V said:
Though I think/hope that the VW VGM will benefit from the much higher bandwidths as well, even if it won't be as much as the other software right now, but future VW versions should benefit more when the offloading from CPU to GPU for the graphics display etc. progresses.
Going forward, Vectorworks is going to rely more and more on the graphics hardware as versions progress as we convert more and more tech to use the VGM. This is also where all high end rendering tech is going as well, so it's a wise consideration when upgrading hardware.-
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30 minutes ago, Art V said:
@Jim Wilson do you perhaps have an idea why the refresh solved most of the lag issues to a considerable extent, even though it is not fully gone? Is it old junk that got out of the system because of the refresh that did the trick or could it be the clean "removal" of old VW 2017/2018 installs? For the record, VW2016 never suffered that kind of lag as 2017 and later did.
Mainly: Reinstalling your OS from scratch and freshly installing applications is the best way to keep performance maxed overall, even unrelated to Vectorworks. I do this personally at least once a year on my home machine, and every two or so on my work ones. As smooth as OS updates may be getting on the surface, underneath going through "dirty" updates ( "dirty" not meaning to imply you did it wrong, just not fresh from scratch) like win7 to Win8 to Win10 or macOS 10.12 to 10.13 to 10.14.
I don't harp on this much as a cure-all because very few people I spoke to on the phone in my support days were interested in doing a complete install, understandably, but when all else fails it's the best option especially for things that are very odd, nor replicable on similar/identical hardware, or problems that slowly get worse over time.
The things wrong with Vectorworks specifically are usually cleared out with a regular preference reset like I so often prescribe here, but if the leftover junk is OS related, the clean wipe is the only surefire cure that doesn't involve an IT rep digging through your user folders and registry for hours trying to find bits to clear manually, often not even sure what to look for.-
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I have new information related to this issue:
Please try this for me if you are still experiencing this after a reset: Take your object info palette and undock it so its floating free, then try inserting the table and chairs again. Tell me if it locks up, if it doesnt, dock the OIP and insert another. If it STILL happens, then this should be corrected by 2019 SP3. -
If you go, not to OpenGL Options, but Tools > Options > Vectorworks Preferences > 3D, what is 3D Conversion Res set to? Set it to High if its at Medium, and then save and reload your file, tell me if it looks different. if it does not, please send me the VWX and i can taker a closer look.
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If the model itself is actually faceted, it will appear that way in OpenGL, do you mean it's supposed to be a smooth curve but it appears faceted? If you can post the model or a sample of it here I can confirm.
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This is just a limitation at the moment, it is planned to let Clip Cube work in more places and in more render modes.
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Moved to it's own thread.
On the machine that isnt able to place them, perform the following backup and reset but do not restore the backup until after Table and Chairs has been tested: -
16 hours ago, Allen Brown said:
New bug: inserting table and chairs results in a spinning ball and freeze.
Not able to replicate this here, make sure it is posted in its own troubleshooting thread.
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Post that file or a sampling of related geometry from it please, I can take a closer look.
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Its the sectioning speed thats hurting things more than the hidden line portion of the viewport creation apparently, and yes it has been slated to be improved.
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From what I have heard here, a lot of the file handling work we have done for Project Sharing has also benefited Workgroup Referencing as well, but I am not sure if WGR is going to get any more new feature work now that PS is assumed to be the default with new stuff.
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- a gaming laptop with should not be used for CAD programs (as they have different requirements?)'
False, for Vectorworks.
- a dedicated graphics card is not always necesssary (as I see some people seem to be using integrated grapics cards, sometime with better results?)
False, for Vectorworks.
-NVIDIA Quadro P series versus GTX graphic cards (GTX seem to be intergrated cards on most PC's I have looked at)
GTX, we do not take advantage of the additional features offered by Quadro cards.
- the CPU, not the graphics card is more important for 3D
False, the GPU is now the most important for 3D (as of 2015ish)
- the graphics card relates to rendering speed
Semi True, the graphics card relates to plan, wireframe and OpenGL speed. If you consider OpenGL a render mode, then it does affect render speed. Graphics cards do not affect Renderworks and Hidden Line renderings.
This should give you some more specific answers per-component:-
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Not Field Of View in OpenGL
in Troubleshooting
Posted
Same issue occurs in both of those files after a full machine reboot?