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Everything posted by JimW

  1. If its a custom symbol and not a Window in Wall, then you can edit the 3D component of the symbol, enter Top/Plan view, and then move the symbol so that it rests at the depth in the wall you like. This depth will be relative to the Symbols 0,0,0 origin, not the walls thickness. For regular Window in Wall objects, there is a "Plan Wall Offset" field that lets you to it automatically by entering a positive or negative offset value depending which direction you want to offset the window in relation to the wall.
  2. In that case, get in touch with tech support at tech@vectorworks.net and they can walk you through it. (Otherwise, a complete reinstall will do it but that's probably not necessary for this.)
  3. Pen currently would just function similarly to a mouse in Vectorworks at the moment, Freehand tool would let you directly draw but the rest of the tools would still be click-drag or click-click based interactions. For the dial, we would have to explicitly add commands for Vectorworks through whatever API Microsoft releases for the dial hardware. They have a Microsoft Surface with pen and dial in R&D right now, but it's in the very early stages of research here.
  4. Just delete the plist files you can see, its fine if you don't see them all. We shouldn't need to touch the user folder to reset just the serial number, once you delete the plist files, empty your trash and then reboot your machine. Once its booted back up, launch Vectorworks and see if it prompts you to enter your serial number.
  5. Don't follow ALL of these steps, but close Vectorworks and then follow just the steps that have you remove the plist keys: Removing those will reset Vectorworks' serial number and prompt you to enter your Fundamentals license the next time you launch it.
  6. Your distributor would be in control of whether or not you could still obtain 2015 from them. We do have network multi-user licenses but they're more designed for classrooms or very large firms with multiple drafting labs, it wouldn't be beneficial for just two users and even then; it would have to be two licenses of 2017, not 2015.
  7. There may not be a way around that in 2016 in that case. In Vectorworks 2017 we added a Rasterize option to PDF export that resolves issues like this (it effective exports an image embedded into a PDF to bypass any printer compatibility issues similar to what you are seeing) but other than manually exporting to an image in 2016, I do not know of a way around it in that version. Does the PDF print incorrectly from any viewer application? Are you printing the PDF from Adobe Reader, Acrobat, Preview, or another application?
  8. When you export the PDF that looks correct, then attempt to print from the PDF, the same issue occurs? If you export as an Image (PNG format at 300DPI should be fine for testing) does that look correct before/after printing?
  9. This is nearly always caused by having geometry too far from the documents 0,0,0 origin. This can often happen when importing geometry or when altering the documents default origin.
  10. I have learned new things! The reasoning behind its current behavior is technologically sound (it avoids incredibly bad performance problems) but not something we want to continue. The end development goal is for all highlighting to be along the geometry and do away with the highlighted bounding boxes in 3D.
  11. The application Little Snitch for macOS is incompatible with Vectorworks' BIMobject plugin. In order to use the plugin properly, Little Snitch must be disabled or uninstalled: https://www.obdev.at/support/index.html?product=LS&topic=faq
  12. This depends, which background type are you referring to? Image and Panoramic Image work very differently and have different uses, and the Physical Sky options work in conjunction with certain tools and render modes. I almost always control my backgrounds via Renderworks Styles, but that's just because most of my recent work is all Renderworks. OpenGL uses the various background types differently and since it can't have a Style (which I think it should be allowed to have actually), needs it background to come from the design layer.
  13. Merged threads as they are the same issue, we have an internal case being tracked now on this even without replicate-able steps because of the number of users (myself included) that are encountering this. I do not know this for a fact; but it does seem to have become more prevalent since sp2/sp3.
  14. The clarification here is that there are many users who want Vectorworks, it just seems you are not one of them according to the set of needs you have. Just because we don't have a pricing model that fits your needs might mean you need to seek a product with a different one. Vectorworks is not for everyone certainly, and we absolutely cater to professional and students seeking to become professionals above all market segments, I won't dispute that at all. As suggested above, there are numerous other packages that cater towards a more infrequent or enthusiast level of interest and need at much lower price points. The market is huge, Vectorworks has its niche, it simply may not align with yours. If you wish to wishlist a stripped down light version of Vectorworks, which I think is a much more sensible course of action, please feel free to do so, however you may just want to add your vote to an existing one, I combined a few older threads from before the voting mechanic existed here:
  15. When you restart Vectorworks after changing that setting, has it remained changed to "Never" in the preferences window? Or does it revert back to another state?
  16. Files being open, even if they aren't actively autosaving when the Mac goes to sleep can cause file corruption issues, so that is intentionally avoided for the time being until the changes to the VWX file format allow for more flexibility. A similar tech upgrade is also what many users are waiting on for the long requested removal of VWX versioning, or at least limiting the version change to every few years to help take exporting out of the backwards compatibility workflow.
  17. When you set your OpenGL to High, it still looks like this? Or you're saying you've left it at low and havent turned that up? Curved subtractions from Slabs are intended to be possible and my test here worked as expected.
  18. You would either need to duplicate the source symbol in the Resource Manager and then place the duplicated copy (useful when you need the same exact change on multiple copies of a symbol) or you can edit the symbols insertion options to place as a Group, where each placed instance will ALWAYS be separate from all others and each could be modified individually. This is me explaining it in greater detail: http://www.vectorworks.net/training/2017/getting-started-guides/bim-architectural/symbol-types
  19. I'll take another look in a bit today actually, I hadn't given this much thought since that conversation, but I have a bunch of renderings going now that I need to wait on. I would certainly think that with no documents open and no network user folders being shared or anything like that, it would be completely safe for Vectorworks to sleep. I DO think I remember a conversation about Cinerender being difficult to wake/sleep reliably, I'll check with the rendering team and see if that's something I actually heard or if I'd eaten too much pizza before bed.
  20. I know that 2017 is specifically supposed to force use of the more powerful GPU and avoid letting the system run in low power options to save performance loss, however in version 2015/2016 I think this was happening and not happening at random, as every time I asked engineering about it the response was similar to "That's not right..." However, the way macOS handles applications that need more graphics hardware has also changed, and we changed to utilize it properly as opposed to whatever was happening before. But to clarify, if NO files are open I don't think sleep is supposed to be prevented, however with the issues that we are seeing related to render cache not clearing properly (black viewports, misplaced objects in renderworks modes, etc) might be related, but that's a complete guess. Generally, the logic is that when you have Vectorworks open and you're doing work, you're going to be plugged in and want to be using as much of your hardware as possible. But yes, this behavior and the intentions behind it have changed over the last few years, with little to no concern given to power savings whether plugged in or not in favor of performance and stability.
  21. Does the speed of rotate plans reponse change if you alter the Navigation Graphics setting in Tools > Options > Vectorworks Preferences > Display? Slower or faster on any of the 3 settings or does it remain the same?
  22. Submitting this as a bug now, it doesn't appear anything was done incorrectly on your end at all. VB-140969
  23. After a restart only? Doing it again in another new file with no restart doesnt have this delay?
  24. We use a LOT of power. This happens for a few reasons: 1) Both do not allow the hard drive to sleep, to prevent the risk of file corruption. 2) Both are set to force the dedicated high performance GPU option in machines that have dual graphics. 3) Both are set to prevent sleep, to stop file operations and renders that take a long time from being interrupted by the machines sleep/wake timers. Power usage is considered and extremely low priority in development at the moment, with most of the focus being placed on speed and stability enhancements.
  25. The above suggestion would also be beneficial in many cases, I'd like to add the following as well: 1) Make sure to update to 2017 SP3: http://www.vectorworks.net/support/downloads/product-updates 2) The graphics card in that machine is below the minimum system requirements by quite a bit, which could lead to instability. You can limit this effect by going to Tools > Options > Vectorworks Preferences > Display and changing Navigation Graphics to Best Compatibility, then restarting Vectorworks to confirm the change. (If it crashes before you restart normally, those settings will not save.) Also, download and install the latest graphics driver for your graphics card from this location, yours appears to be from 2012. This is normally done from the manufacturers website, Dell in this case: http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=9JTC3&fileId=2731106670&osCode=WW1&productCode=optiplex-755&languageCode=en&categoryId=VI