JimW

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Everything posted by JimW

  1. One terminology/process thing to clarify though I know it wasn't really the main point of your post: The Nemetschek Group does not dictate specific design choices for Vectorworks and we do not port features from one member application to the other. (As far as I know the code bases are completely incompatible.) To answer your more intended question: Yes, our developers have an eye towards the capabilities and benefits of BIMX and plan to offer strong competition.
  2. Get in touch with support directly in that case, they will likely remote in and try a few things. Reference this thread so they can see the previous steps please.
  3. Try this next, it's rare but can sometimes affect Project Sharing and some of the other more advance Vectorworks features: Under Programs and Features (you can get to this by right clicking on the Start button) scroll down and look for all the various "Microsoft Visual C++" items. Uninstall every single one. Reboot your machine. Download and install all of the items listed here for 64bit versions of Windows: Checking with the support team now to see if they've come across this yet, I can't find much evidence of it in the bug tracker.
  4. In that case, I suggest following first the backup instructions here, then resetting your preference folder only: DON'T restore the backup, then try opening the test proj file and then converting your own file into a project and let me know what happens.
  5. Attached, simple proj file made from one of the default Arch templates, I set it so that all new users get Admin access. (Something you would probably never want to do, for others who may read this later.) TestProjectSharingFile.vwxp
  6. Does this happen on both Mac and Windows for you? Unable to replicate on Win10 and macOS 10.12.3 here. I see two reports of similar crashing in the tracker, one from sp3 and one from sp2 (Both were on Mac), but neither one was replicable by engineering.
  7. Nothing jumps out specifically at me, and if we send the files to support we might not hear back in time. For the moment I suggest the following, these changes should just make Vectorworks as stable as possible and take as much work as we can off the GPU (which is what is implicated in the crash log) in the short term: Tools > Options > Vectorworks Preferences > 3D > 3D Conversion Resolution - Medium Tools > Options > Vectorworks Preferences > 3D > 3D Rotation - Slide all the way to Responsive Tools > Options > Vectorworks Preferences > 3D > Retain Rendering Model - Slide all the way to Never Tools > Options > Vectorworks Preferences > Display > Navigation Graphics - Best Compatibility Tools > Options > Vectorworks Preferences > Session > Error Reporting - Send crash details and verbose usage patterns (To give us the most info possible when you get these crashes in the future) Under Apple > System Preferences > Power Saver - Uncheck Automatic Graphics Switching to make sure Vectorworks is always using your dedicated GPU. This shouldn't be needed but I've had to manually change this on occasion. If any of the above are already set to what I suggested, that's fine, leave them there. After setting these options open and then close Vectorworks normally to lock in the changes. Launch Vectorworks again and work with it for awhile and see if stability improves or not. If not, we may try a new user account on your machine since wiping preferences (and having to reset everything) when on a deadline can be annoying.
  8. Install 2016 SP6 on one of these machines, and tell me if you are able to replicate the issue in a new blank file. http://www.vectorworks.net/support/downloads/product-updates?version=2016
  9. Reply back with the following from that machine and I can take a closer look: That crash log indicates graphics, but that can mean many things. Another thing to check, the files you are working with have been opened and saved as of 2017 SP3? Or were they made in SP2 and not saved since then? (Normally this shouldn't matter but I've seen it help things before when problems arose.)
  10. Make sure you've upvoted it at the top left of the original post: (If you already did, then please ignore, just making sure everyone knows about it.)
  11. That machine should do just fine, even if it was intended as your primary machine. The 10 series Nvidia cards are excellent.
  12. Article updated as of September 13th, 2016. A graphics card or "GPU" is an essential component of any computer that intends to run something as visually intensive as Vectorworks. This dependency will only increase with future versions of Vectorworks relying more heavily on GPUs. One of the most common causes of odd behavior or instability in Vectorworks encountered by Technical Support are due to users working with insufficient or outdated hardware. To help remedy this, below you will find a list of graphics cards recommended by Technical Support representatives: Graphics cards are currently produced mostly by two companies; Nivida and AMD. The two product lines that you should consider most closely are the GeForce and R7/R9 series from each respectively. These cards are normally marketed as being for gamers, but they work excellently with Vectorworks. These companies also offer a Quadro and FirePro line of cards marketed towards CAD professionals, but these cards are very often overpriced and have poorer driver support than their gaming counterparts. Nvidia: GeForce GTX 1080 GeForce GTX 1070 GeForce GTX 1060 GeForce GTX 1050 Ti GeForce GTX Titan X GeForce GTX 980 Ti GeForce GTX 980 GeForce GTX 970 GeForce GTX Titan Black GeForce GTX Titan Z GeForce GTX Titan GeForce GTX 780 Ti GeForce GTX 780 GeForce GTX 770 GeForce GTX 760 Ti GeForce GTX 760 GeForce GTX 750 Ti GeForce GTX 690 GeForce GTX 680 (Note: the "M" or mobile versions of these cards are significantly less powerful than their full desktop counterparts.) AMD: RX 480 RX 470 RX 460 R9 Fury X R9 Fury R9 Nano R9 390 R9 380X R9 380 R9 370 R9 295X2 R9 295X R9 290X R9 290 R9 285 R9 280X R9 280 R9 270X R9 270 R7 265 R7 260X R7 260 R7 250X R7 250 R7 240
  13. If it is not what has been suggested above, I've seen a few instances recently of these types of lines appearing on viewports if Indirect Lighting is enabled in the viewport's lighting options. This is uninstentional but worth checking by doing a test render with Indirect Lighting set to None. Also, which version of Vectorworks, what service pack, and what operating system are you using?
  14. Vectorworks, Inc. has released its third Service Pack (SP3) for the Vision® 2017 product line. This Service Pack includes multiple fixes and improvements in the following areas: Significantly faster loading time. Improved light addition: Major redesign and improvement of how the lights are rendered. You may need to adjust some of your global scene settings to account for the improved light addition. Increased texture resolution or geometry. Video files playback at speed. Shutter and other information from conventional fixtures saved and recalled from .v3s file. VRAM Monitoring. Fixed Image Export to export proper area of the rendering. Improvements to video capture devices. Implemented video export of DMX recorded scene. Implemented support for simple video capture devices Enable global haze setting. More details about the features included in this release can be found in the below video: Steps on how to use the new Export Video feature can be found here: For direct access to the Online Help, click HERE. To request a trial copy of Vision 2017, click HERE. This Service Pack is available for all licenses as a downloadable updater: Mac OR Windows
  15. I hereby declare the Forum upgrade a resounding success! In case anyone was interested (I know *I* am, but I'm a nerd.) in how well things are going, some statistics: (I excluded September and early October from these numbers since we released both new forums and a new Vectorworks version in a small span, so those numbers I'm leaving outside the averages since they're a special case surge of activity) Average logged in forum members per month: Old: 1,182 New: 4,068 Average non-logged-in users per month: Old: 3,378 New: 11,235 New member registrations per week: Old: 16 New: 120 (This has been constant since late Sept) Average posts per week: Old: 284 New: 536 Not only that, the level of quality in discourse has increased significantly in my view, as well as the increased willingness of users to share images and files now that it's been made significantly easier to do so. I will keep my eye on the metrics of course, but this was the first week where I felt the numbers had stabilized enough to treat them as reliable data and I wanted to share them with everyone. However! This was merely the first large step. We plan to continue upgrades for the community, tweaking and enhancing the appearance and capabilities of the forums, intelligently selecting the names and forms of UI elements, attempt to automate the collection of feedback, creating a space for the easy showcasing, versioning and distribution of content created by users (this will be primarily focused on Marionette to start but then likely spread) as well as migrating the knowledgebase into the forum system so that one search will pull from the collective experience of the community as well as the documentation we have been building internally for more than a decade. Also, we will get those legacy attachments fixed. Yes, these changes were done entirely for the benefit of our user base, but it also would not have been possible WITHOUT that very same user base. Your feedback, criticisms and discussion here made all of this possible and I can not thank you enough. This is a much nicer place to spend a good percentage of my cyber-days and we have you all to thank for it.
  16. ^ This. If you create a Symbol from the group you will get direct control over Z. It has been requested that Group objects have a Z parameter as well, but for the time being they will not.
  17. Yep, as of 2017 you can directly work with and control Alpha channels in images. I think it was possible in some cases in 2016 and prior but it wasn't officially supported. When you import the image, pmake sure to select PNG and have Import Alpha Channel checked: Then the image will have a fill of None and function like the example on the left, or you can set the fill to solid and give it a color like the example on the right Fairly confident it will work with PDFs that have an alpha channel as well, but worse case you can convert the PDF to an image and then import.
  18. Anyone who already knows for sure they're going to be attending the Summit but haven't gotten tickets yet, I suggest you do so during the "Pre - Early Bird" special that we are running until April 30th, apparently the discount is significant. Details on the main Design Summit page. (Where does it end?! Extra Early Bird? ProtoBird? LateLateBird?)
  19. The 2017 Design Summit is on the calendar! September 18th through the 20th, 2017 at the Baltimore Marriott Waterfront Hotel, 700 Aliceanna Street, Baltimore, MD. You can sign up HERE to be kept informed of the details as they become public. I would also very much appreciate you visit THIS PAGE and click the "I Have an Idea" button, and choose which of our proposed topics that you would want to attend a session for. If you don't see what you want on the list, please add it. The breakout sessions are not yet set in stone, so now is the time to speak up! This year we elected to double down on the time spent preparing training materials and content for you to enjoy that include new features we plan to add in Vectorworks 2018. Also, this time we picked a venue much closer to our offices in Columbia MD, so it'll be even easier for us to bring more of our people to meet you all, share a few drinks, enjoy delicious food, and answer your questions.
  20. Got the file you sent, thank you. Same issue here regardless of hardware, it's something about the file itself, WAY slower than I would expect, as you described. I wiped all the hatches and tiles (they sometimes cause slowness for no reason) but zooming and panning was still heavily delayed. I set the sheet layers from 300 DPI (which isn't unreasonably high) to 72 DPI, but still slow. I disabled Data Visualization entirely on a few of the viewports, still slow. I tried turning off half the classes in one viewport sample and the opposite of half of the class list in the other, both seem equally slow. I'm really not sure whats happening here, I suggest getting that file link to tech support directly and having them take a look, feel free to reference this thread so they can see what I was trying for.
  21. Yes with Vectorworks closed, transplanting those should work fine.
  22. Get in touch with tech support directly in that case, apologies. Those symptoms aren't ones I've seen recently.
  23. Does it give an error of any kind, or are you canceling it after a period? If cancelled, how long between when you started it and cancelled?
  24. Decals and layers of shaders are not the same thing. Decals are limited to a single face and can't interact with the rest of the shaders on the base texture like reflectivity and bumps do for instance. I appreciate your defense of the software's abilities, but this is definitely a limitation that we should seek to remove. (Also: While public discourse and debate is fine, there's no need to drop mics )