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Jim Wilson

Vectorworks, Inc Employee
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About Jim Wilson

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    User Experience Manager

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  • Occupation
    User Experience Manager at Vectorworks Inc.
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    3D Printing, Robotics, 3D Modeling and Rendering
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  1. Jim Wilson

    Selecting walls crashing

    Absolutely. Since i wasn't able to replicate it here, its very likely this is something that can be corrected for your setup.
  2. Jim Wilson

    Selecting walls crashing

    I am unable to replicate this on 10.14.2 in this file or in a new test document. Did you already speak with support about this directly? Did you uninstall and then restore your workspace or was the crashing happening even in the default ones?
  3. Jim Wilson

    2d circle tool crashing VW2019

    If you switch to a different workspace, one of the default ones provided, does the tool crash there as well? Does the same crash happen after updating to the latest macOS 10.14.2?
  4. Jim Wilson

    Viewport creation issues

    Correct, no two things in Vectorworks can be named the same string of text. This will change in the future, but for now there is no avoiding it.
  5. Jim Wilson

    VW 2018 SP5 crashes on new macmini 2018

    Yes, a large portion of the OS compatibility issues encountered with Vectorworks and Mojave were Apple bugs.
  6. Jim Wilson

    Apple macOS 10.14 Mojave Compatibility

    Article updated Dec 13 2018
  7. The 6th and final service pack for Vectorworks 2018 has been released: This patch brings Vectorworks 2018 in line with Vectorworks 2019 SP2's compatibility with Mojave.
  8. Fixes in SP6: Corrected an error related to memory use 3D Loci should now appear as expected in 3D Improved file handling stability Increased stability with editing Line geometry Improved speed of Project Sharing save and commit operations This Service Pack is available for all licenses as a downloadable updater. To install the Service Pack, please click here or select "Check for Updates" from the Vectorworks menu (Mac) or Help menu (Windows). To learn more about the fixes and improvements in the 2018 SP6 updater, please visit this page. Contact us at tech@vectorworks.net if you have any technical questions or problems during this process. Please note this Service Pack is currently available for all non-localized English versions.
  9. Jim Wilson

    3D Urban Model too slow

    If it is still slow on your hardware, you will likely need to reduce how much of the model you are working with, or use superior hardware. Unfortunately the model was filled with so many complex imported polys and meshes that nothing else can be done to speed it up significantly other than by redrafting the heavier objects.
  10. Jim Wilson

    VW 2018 SP5 crashes on new macmini 2018

    Reply back with the following from one of the newer machines youre using and I can take a look:
  11. Jim Wilson

    Student Trial Serial Number

    Replied in a private message.
  12. Jim Wilson

    Renderworks - Geometry not updating

    This is indeed what happened, the geometry discussion can continue here now and other issues will be kept separate.
  13. Jim Wilson

    Viewports turn black in 2018

    We closed it because the problem was indeed solved, but too many similar issues were splitting off and then recombining in that thread. You are now getting this problem in 2019 SP2 on your machine with files you imported from older versions?
  14. I asked this way as a means of politely confirming that the issue had indeed been solved. This issue should no longer be present as of 2019 SP2. The issue did in fact end up being a combination of problems coalescing to cause similar symptoms and was not a straightforward fix at all. It even required fixes from MAXONs end in the Cinerender engine, which ended up being why older versions of Vectorworks could not be patched as well. If this had indeed been the case, it would have been corrected sooner. As much as I would like this line of logic to be true (it would certainly make my job easier) it is not.
  15. Jim Wilson

    How many users per Licence?

    The EULA allows an E series license to be installed on 2 machines and use it on either one or the other at a given time.


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