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Jim Wilson

Vectorworks, Inc Employee
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Everything posted by Jim Wilson

  1. Jim Wilson

    help please. Not snapping regardless of settings

    Sometimes, disabling ALL snapping options in the snapping palette, restarting Vectorworks, and then re-enabling the options will reset this. If this does not work, please let me know.
  2. Jim Wilson

    Renderworks STILL rendering black box, et al

    Solid white can be a few different things, if you restart Vectorworks and rerender and it works fine, then thats definitely a bug. However if you aren't actually getting white but just completely transparent and devoid of geometry on a white background, that might be something different. The next time that occurs, can you place a brightly colored rectangle or something like that behind the solid white viewport and tell me if you see the viewport as solid white or if there are portions that are just empty?
  3. Jim Wilson

    Renderworks STILL rendering black box, et al

    As far as I have seen, there is one remaining black viewport issue in 2019 SP2 and that is related to the Tools > Options > Vectorworks Preferences > Edit > Default Compression setting being set to JPEG. Setting this to PNG should alleviate that particular problem if thats whats causing it, but in 2018 there were more unfixed causes. I no longer get any black viewports or renders myself at all, however my issues stopped at 2019 SP1 and some others are still experiencing the one related to compression, which means as we suspected there was one symptom with multiple causes.
  4. Jim Wilson

    Blue Glitch when moving cursor

    Your machine looks to only have a Intel(R) UHD Graphics 620, which is below the minimum GPU specifications for Vectorworks: https://www.vectorworks.net/sysreq?version=2019
  5. Jim Wilson

    2d circle tool crashing VW2019

    Try the odd troubleshooting step listed here and let me know the results please:
  6. This is the absolute key to these add-on rendering solutions, they can take you incredibly far for a minimal time investment. I love working with rendering engines and playing with materials but not everyone has the luxury of time to experiment with and learn them. You can go much further into photorealism with a formal rendering package, but not everyone wants or needs to go that deep.
  7. Jim Wilson

    Dimensions causing crashes

    It can be, if you are able to alleviate it by doing the very strange troubleshooting step of undocking your Object Info palette and leaving it simply undocked, then this is a known bug that will be corrected in 2019 SP3. I believe however that there are other steps support will want to perform on that machine as well.
  8. Jim Wilson

    2019 version getting distorted

    I need the system profile SPX itself attached, please.
  9. Jim Wilson

    Dimensions causing crashes

    Get in touch with tech@vectorworks.net directly for this, especially if you are using macOS 10.14 Mojave.
  10. Jim Wilson

    Mouse wheel zooms/scrolls too fast

    It's certainly working fine for me here now, are you having trouble with it?
  11. Jim Wilson

    2019 version getting distorted

    Reply back with the following from your machine please:
  12. Jim Wilson

    Viewport "Styles"

    Would you think that request would coincide with this one?
  13. Jim Wilson

    Large Cumbersome PDF files

    Specifically discrepancies of the appearance of geometry in Vectorworks vs the direct PDF output. I think the cleanliness part also related to exactly what we output and not just visually, for instance there are situations where exporting to PDF creates a very heavy file because it includes many stacks of the same vertices sometimes, far more than would be needed to cleanly display per-layer. Sometimes these are what is ballooning the filesize and sometimes not.
  14. Jim Wilson

    Large Cumbersome PDF files

    For anyone interested in this topic: We have plans for a few ways to reduce the size and increasing the poly-cleanliness of exported PDFs going forward after hearing this kind of feedback.
  15. Jim Wilson

    Jonathan Pickup tutorials

    You should be able to contact him directly here: https://store.archoncad.com/contact/
  16. Jim Wilson

    Best settings to export 3D (vwx) to 2D (dwg)

    Attaching it to the case youre working on now.
  17. Jim Wilson

    Mojave thinks 2019 is 32 bit

    You just need to click OK. The warning is an oversensitive alert from Apple. I've been getting it on a lot of apps.
  18. Jim Wilson

    Polyline Lag, clip cube not working

    Apologies, I missed your question entirely. Try this suggestion I made in another similar thread and please let me know the results: If it's the issue I suspect, a patch will be out soon that will correct it, but this may alleviate it in the meantime.
  19. Jim Wilson

    Homemade CNC

    I may or may not have built a CNC machine in my garage. I have odd interests. Figured this was an obligatory calibration test for a first cut: (Riding mower... for scale?)
  20. Jim Wilson

    Homemade CNC

    It was definitely the first time I have had a mouse, keyboard, choke, deck height and throttle controls all within reach at once.
  21. Jim Wilson

    Installing Vectorworks 2019

    This article covers the basics of installing Vectorworks on both Mac and Windows operating systems. First, download the Vectorworks installer for your license. Normally you would do this from your Service Select downloads page. After downloading, double click (Mac) or Right Click > Extract (Windows) to expand the installer. Double click in the Vectorworks 2019 Installer icon: The installer will appear. Click Continue. Enter your Vectorworks serial number, name and your company/school/organization name in the specified boxes. You must fill out these boxes in order to continue. When complete, click Next. Once you have real the End User License Agreement, check the box denoting this and click Next. Next you will see the Readme, like with the EULA, you can click "View Larger" to expand it for easier reading. Once complete, click Next. Next, you will see the default path for Vectorworks to install to. This should normally not be modified. Click Start. You may be asked to enter a name and password. This is your operating system login name and password, not your Service Select credentials. During installation, you can click one of the links to learn about improvements added in Vectorworks 2019: Installation may take a few minutes. You can choose to Launch Vectorworks immediately, as well as to register your product if you have not done so before. Once complete, click Finish. Installation is now complete. It is not mandatory, but feel free to keep a copy of the installer for your records. This installer will be available to download later.
  22. Jim Wilson

    Bug Submit Page - Overview of Experience

    I think at this point we are simply awaiting time from the Web team. We're in the process of tossing out and replacing quite a few things (Maybe, perhaps, because the Forum platform update went so well? Eh? Eh? ūüėĀ ) across our various web presences and the bug submit page is on the list and auto confirmation was on the spec sheet last I saw it. The thing my team is actively working on at this very moment however is related to the Service Select portal, we have some much needed good changes coming in the immediate future. We did a number of experiments with getting @BetaBot to post automatically on the forum on behalf of beta testers that submit directly via our bug tracking software, so they just filed a bug the "normal" way (for a beta tester anyway) and then Betabot handled making sure it was placed on the forum so it could be checked/tested/discussed by interested parties. These experiments went well and the engineer that had orchestrated that has been able to pull a few more tricks with it that exceeded expectations. The biggest issue is, going from a strict structured form (what we track bugs with internally, not the bug report page that you all see) to a forum is relatively easy. BUT if a user makes a "bad" post in a bugsubmit area for whatever reason, then betabot picking it up and filing it just makes for a rapidly growing pile of things that are not bugs filling up the bug list, which is bad because then engineers spend time sorting through bugs vs not bugs as opposed to spending their time fixing them. The trick will be how we can mix automation with a bit of human oversight to keep a clean bug list. Currently the bugsubmit form filters through tech support before it goes anywhere else but a human being reads every single one. For anyone's information who is reading this: easily 70% of all submitted bugs are either just tech support cases that just need a tech to fix, or simple user error/user knowledge issues. Until we work that out, users are free to post here on the board and myself or the other increasing number of employees you see on the board can get it filed in a timely manner.
  23. Jim Wilson

    Installing Vectorworks 2019

    You can, but it is not required. The versions do not interact with each other.
  24. Jim Wilson

    VW range of abilities

    When I was a tech support rep I used this and we tried to enforce it's use with the newer techs, we used to have to read off whole serial numbers a lot more often than these days. We absolutely had users call in and go with "X as in Excellent" "K as in Knowledge" and a few other gems.

 

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