Katie,
Hi this is Rob from the same office, I couldn't remeber my login. Anyway, you are not getting the point of what is happening. All layers and classes can be ON, information is still gone.
We are using the door tool, also occurs with the room name tool. You put in all of the information for the door or the room (interior stuff) and go to the schedule, update, everything great - perfect. If you close the file, open file (like the next day) add a door or modify the area of a room (because room size changed) and then go to the schedule to see that it picked up the change, all door info and/or room info will be gone. If you then go back to the door (or room name) and select it so that you can see all of the info in the info palette, the info does not exist. It is not there. This has nothing to do with classes and is a pain in the butt.
It is not a file problem as it is occuring on different jobs. It is not a user problem as it is occuring with different people. It is not a computer problem as it is occuring on different computers.
We are using VWA 10.1.2 on Mac OS 10.2.6
We have been getting around this by doing these things last after all changes. Have been lucky that all projects have been relatively small with small number of door or rooms to redo. I myself have been using this software since MiniCad 3 and feel like we are doing nothing wrong. We may be doing something wrong, I just have no idea. We have a couple of large projects about to start with hundreds of doors and rooms and want to get this resolved before we start these.
If we are doing something wrong, please help us!
Thanks for all your help.
Rob Glisson