katie,
i had also better back up a bit. the original file crashed when quitting after printing. when reopened, i got this message "file is damaged. it will open with as much data as possible". i clicked ok and then got this message "39 end of file reached during read. attempt to read file -FSREAD." the file then opens with the word "recover" in file name. task manager acts the same in this file as in the new copy of the file. also another problem occurred after this problem, my email program, outlook express, will not open but i get a similar message, "an error occurred while launching. end of file was reached."