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Helen Law

Vectorworks, Inc Employee
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About Helen Law

  • Rank
    Greenhorn

Personal Information

  • Occupation
    Uk Tech Support Manager
  • Location
    United Kingdom

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  1. @Miguel If you could email uktech@vectorworks.net with the email address you use for your student portal account and we will be happy to help.
  2. Hi @smarney20 If you could send through your student portal details through to uktech@vectorworks.net we should be able to help resolve this for you. Best Wishes Helen
  3. @Jesse Desrosiers If you contact tech@vectorworks.net the team in the US will be happy to help get this resolved for you. Best Wishes Helen
  4. Helen Law

    Lucy

    Hi Lucy, We are more than happy to help, if you send through an email to uktech@vectorworks.net we can help. Best Wishes Helen
  5. Hi John, Apologies for the delayed response, please find below the compatibility list for the different versions of Vectorworks. Hopefully this is what you are looking for. Best Wishes Helen
  6. Afternoon David, You are most welcome, glad you are all up and running, please get in touch in the future if we can help at all. ūüôā Have a lovely day! Helen
  7. Hi John, Please find below a link to the 2020 system requirements. Windows 10 is compatible, however this all depends on the rest of the hardware of the machine. If you would like any advice on your machine, please send through your machine specifications and we can advise you further. If you pop an email with this information on to uktech@vectorworks.net we would be happy to advise. Best Wishes Helen
  8. Hi Dom, I have taken a look at your student account and the license has been extended til the 27th July 2020. Please let us know if you are still experiencing any issues. Good luck with your studies! Best Wishes Helen
  9. Morning David, We are happy to help, have you checked the scale of the drawing to make sure this is correct, this would probably be the first port of call. Secondly, we would recommend starting your design on a separate layer so this is separate from the DWG which has been imported so it is easier to determine what geometry is from the DWG and what is from your design. When drawing a wall are you using the wall tool? Or are you using the line tool or polyline tool? I have posted a link to our Vectorworks university which i think will really help with this process. https://university.vectorworks.net/ If you have any questions please get in touch and email us at uktech@vectorworks.net and we would be happy to help. Best Wishes Helen

 

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