[Vanishing layer issue, any ideas]

Ok, I played around with the unified view settings and discovered that YES it WAS the scale issue! @Phil hunt you were right. I found that the new layer was defaulting to a different scale from the existing drawing. I just didn't know how to check in the Unified view options to troubleshoot so thank you @zoomer 

 

Thanks all for the help

 

[Vanishing layer issue, any ideas]

Thanks for the response, just checked all the layers, all set to the same scale so not that 😞

[Vanishing layer issue, any ideas]

Hi,

 

I'm sure this is just something I don't know about but this is my issue.

 

On a new document I will make several layers and they will work as normal (ie, when I create a new layer it will appear in the design layer and I can activate it and work on it whilst seeing the other layers).

 

Occasionally in a new document I will make a new layer, the program will activate it and then ALL THE OTHER LAYRES ARE NOT VISIBLE Unless I click back to them, in which case the layer I have created is not visible. I have 'show/snap/modify others' active so it can't be that. 

I think this is happening after I import a DWG (as most of my designs start with a room layout from a hotel or venue), in this case the only way I can find to get a new layer that stays visible is to duplicate the imported DWG layer and then delete all the duplicate info in the layer.

 

Anyone know how to stop my layers vanishing! 

 

[Vision 2017 Issues after installing SP2 - (Mac Only)]

Hi,

 

After trying a bunch of things I finally did a clean instal of VW and that seems to have fixed my crashing

[Vision 2017 Issues after installing SP2 - (Mac Only)]

1 minute ago, JimW said:

 

What happened after contacting tech@vectorworks.net ?

 

I was asked for my serial and on sending that I was asked to contact my local distributor.. which I've now done, so far to no avail. I'm in UAE fyi, but the software is licensed at out offices in UK.

[Vision 2017 Issues after installing SP2 - (Mac Only)]

I hope so, it's really causing me headaches.

Update: I have found and removed the RunTimeCache folder (I didn’t know the library was hidden) 

However this has worsened the issue. Now if I even try to insert a light I get a full crash, drop to desktop. I can click the fixture into the document and rotate the dashed line image but when I click to place it the crash happens. If I put the RunTimeCache folder back it reverts to the previous behaviour of full crash when you click ok on the edit light dialog.   

 

Any additional help would be appreciated.

[Edit lighting instruments INSTANT CRASH]

This might have to be a reinstall.. 

[Edit lighting instruments INSTANT CRASH]

1 hour ago, Benedick_Miller said:

Hi Tcourse,

 

when you say the RuntimeCache folder does not exist: how far along the path do you get?

Here is the full path on my machine: /Users/*myUserName*/Library/Application Support/Vectorworks/2017/Plug-ins/RuntimeCache/

 

Hi Benedick/Klinzey

 

Thanks for replying, I hadn't realised the library was hidden in the user folder. Klinzey's advice helped me find it. 

However now I have deleted it it's worse!! everything crashes out if i even right click on a fixture or try to insert a light!

 

 

26 minutes ago, klinzey said:

By default this is a hidden folder. If you are having a hard time finding the folder you can use Vectorworks to help you get to the folder.

From the menu Tools>Options>Vectorworks Preferences select the User Folder tab click the Reveal in Finder button. Open the Plug-ins folder.

Once the folder is open quit Vectorworks and then delete the RuntimeCache folder

 

 

[Edit lighting instruments INSTANT CRASH]

Hi all, I am getting this same issue and it's causing me grief. 

 

I am on a mac using VW2017 and have tried to find the runtimecache folder following the thread above but it doesn't exist (a search also doesn't yield it) 

Anyone have any ideas?

 

 

[Vision 2017 Issues after installing SP2 - (Mac Only)]

I do not see the runtimecache folder under plugins?