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Vectorworks, Inc Employee
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About omarkadry

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  1. omarkadry

    Unable to Install Updates 2019 on Windows 10

    Does your user account have administrator privileges? If not that may be why safe mode is unable to launch the updater, as the Updater requires administrator privileges. Where is your Vectorworks 2019 installed? Is it in `C:\Program Files` or inside of your user folder?
  2. omarkadry

    Unable to Install Updates 2019 on Windows 10

    Hi @Asemblance, I'm looking into this issue. Would be able to provide the logs from the Updater? They will be located in `<User Folder>\AppData\Local\Temp`. They will be timestamp prefixed so they should be in the format `2018_XX_XX_XX_XX_XX_vectorworks_2019_updater.log`. Feel free to message me them through the forum or e-mail me at okadry@vectorworks.net. Thank you! Omar


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