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Dan Reiss

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Personal Information

  • Occupation
    President + CEO
  • Homepage
  • Hobbies
    analog computing; computational intelligence; robotics; classical music + lit
  • Location
    Washington DC
  1. Gregory: Thanks - I had prepared a longish post describing the problem and then saw that the problem has been cleared. I called Tech Support and the problem was solved. But I also let them know about the problem. Turns out they were in a company wide meeting and relied on the automated phone system which overloaded the voicemail boxes. Thanks for the help.
  2. That has generally been my experience as well. But NOT today. If anyone in Tech Support reads this thread please call someone's attention to the situation. It is obviously a telephone problem and judging by the over capacity voicemail boxes I have encountered it is systemic.
  3. I have been trying for >1.5 hours to get through to tech support. When I call 410.290.5114 - the advertised Tech Support number I reach Sales. After being subjected to a 20 sec sales pitch I am told to call 410.290.5114. If I try to reach the operator the sales pitch is repeated and I then get a message that the voice mailbox is full and I should try again later. I tried to reach my sales rep - but got the same run-around. This is not the way the treat customers!!
  4. "Tiger is not compatible with VW 11." Why not? The principal problem that we see is the generation of fill artifacts in the drawing space [new drawings] and in the border of existing drawings. In addition, the fill obscures text blocks and lines when the "no fill" option was selected when creating the original drawing. These should be easy coding fixes given Apple's implementation of Open GL and Quartz. To render customers' work useless that was created using a product that is only 2 versions old is inexcusable. It certainly causes us to consider whether we will upgrade to 2008 or find another vendor.
  5. with regard to the subtopic - left/right mouse keypad etc. For what it is worth - I am right handed. I use a Kensington trackball with 2 keys + an Ortek USB ergonmic keyboard with a built-in keypad on the right side. To solve this problem, I have added a USB keypad and positioned it to the left of the keyboard. However, the greatest asist to my efficiency is the use of a trackball rather than a mouse.
  6. You did not indicate the printer type and communications environment [networked ethernet, direct connect etc]. Have you checked your grid spacing settings against the page size & scale?
  7. Simon: Have you tried Gimp-Print? [ ]http://gimp-print.sourceforge.net/] The HP is at the top of the list of supported printers. This is a series of CUPS drivers ported to OS X by an Open Source group and it great!! It converted an Epson 1520 from a doorstop into a functioning printer in about 5 minutes. btw - you did not indicate whether the printer is directly attached or on a network. The set up proceedure varies depending upon type of connection. Read the FAQs We have found the Gimp-Print drivers to be superior to those supplied by the printer vendors. I hope this helps
  8. Folks: Take a look at Gimp-Print. [http://gimp-print.sourceforge.net/]. A series of CUPS drivers ported to OS X. In many instances the drivers are superior to those supplied by the printer vendors. Read the FAQs for tips on networked vs directly attached setups.
  9. I received a snailmail notice of the first meeting but was unable to attend. Has the group in fact been formed and if so - when is the next meeting? Unable to find info at the Users Group page. Thanks
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