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The user preferences folder in Vectorworks stores user-specific settings, preferences, customizations, templates, workspaces, and other user-generated data. It allows users to personalize their Vectorworks experience according to their workflow and preferences. The default location of the user folder varies based on the operating system: Mac: ~/Library/Application Support/Vectorworks Windows: C:\Users\YourUsername\AppData\Roaming\Nemetschek\Vectorworks If you are unsure of the current location of your user folder, you can find this information within the Vectorworks software itself. Here's how: Open Vectorworks on your computer. Click on the "Vectorworks" menu on Mac or the "Tools" menu on Windows in the top left corner of your screen. Select "Preferences" on MacOS or "Options - Vectorworks Preferences" on Windows. In the Preferences window, navigate to the "User Folders" tab. Here, you will see the current location of your user folder listed. You can also click on the "Reveal in Finder" (Mac) or "Explore..." (Windows) button to directly open the user folder in your file manager. Note: Make sure not to make any changes to the Vectorworks User Folder while Vectorworks itself is opened. Corrupted or damaged files within the user folder can lead to various issues such as application crashes, slow performance, unexpected behavior, missing or corrupted preferences, error messages, and inability to save changes. Please note: Resetting the user folder will revert all customizations, preferences, templates, and settings to their default configurations. Any personalized configurations or templates will be lost. Steps to Reset the User the Folder: MacOS: Close Vectorworks: Ensure Vectorworks is completely closed. Navigate to User Folder: Go to the standard location: ~/Library/Application Support/Vectorworks in Finder. (Hold down Option and click "Go" to access the hidden Library folder). Rename the Folder: Look for the "20xx" folder (where 'xx' represents the version of Vectorworks) and rename it to "20xx_backup" or similar. Open Vectorworks. It will create a new user folder with default settings. Windows: Close Vectorworks: Make sure Vectorworks is completely closed. Navigate to User Folder: Open File Explorer and go to C:\Users\YourUsername\AppData\Roaming\Nemetschek\Vectorworks. (Note: Enable the option to view hidden files and folders in File Explorer settings). Alternatively please press on the Start button in your Task Bar and type %appdata% . This will search for the hidden folder and then just complete navigating through the path to Roaming\Nemetschek\Vectorworks. Rename the Folder: Locate the "20xx" folder and rename it to "20xx_backup" or similar. Open Vectorworks. It will generate a new user folder with default settings. After resetting the user folder, Vectorworks may prompt you to perform an online activation the first time it is launched. This is a standard procedure and is to be expected. By resetting the user folder, you can effectively manage issues stemming from corrupted preferences or settings in Vectorworks. However, if resetting the user folder doesn't address the issue, you can revert back to your previous setup. Steps to Revert Back the Reset: Close Vectorworks Locate the backup folder where you renamed or backed up your original user folder. Rename the backup folder back to its original name. Replace the newly created user folder (the one without your custom settings) with the restored backup folder. Open Vectorworks.

If you just need to change your serial number or if you have purchased Vectorworks during your 7 day trial or just tested Vectorworks using a trial, you will need to switch to the professional license that you own in order to continue using Vectorworks. You can do this by following the steps below: 1.Open Vectorworks and create a blank file 2.Go to “Tools > Options > Vectorworks Preferences...” 3.Once you have Vectorworks Preferences open, move to the Session Section and click “Serial Number...” 4.Click on “Remove” to remove your previous serial number 5.Click on “Add”, input your professional serial number then click add again After following steps above a message will ask to restart your Vectorworks. After closing and relaunching you are ready to use Vectorworks with your new license serial number.

These steps are only needed for the server machine that will be hosting the G series license for Vectorworks. If your serial number does not being with the letter "G", you do not need to continue reading. 1. Download the latest Vectorworks Site protection server installer and extract its contents. You can find the file under this link: https://customers.vectorworks.net/downloads 2. Open the .zip file named Vectorworks Site Protection Server Installer and choose the appropriate operating system installer. 3. Double click on the installer to run it. Proceed with the installation. We would recommend to keep the default settings during the installation. Change anything only if you are sure you have to follow your company guidelines. Installer will require for your activation key which you can find in your customers portal or you can contact your local sales team for more information. After Vectorworks Site Protection Server application is installed the app should launch automatically and will be either under Windows widgets running under hidden icons or under MAC OS widgets in the top right corner of your screen. 4. Click on the widget to expand the drop down and choose Vectorworks Site Protection -> Open Web Interface. You will be lead to the web interface where you need to log in using user name admin and password admin. After logging in you will be prompted to change the password. Please note that we have seen some issues using Microsoft Edge or Safari to open the web interface portal. We would recommend using Google Chrome or Mozilla Firefox. For more information about setting up the Vectorworks Site Protection Server application please visit help.vectorworks.net and search for Installing Vectorworks Site Protection software.