I have only been adjusting the Offset, not the Grid Spacing. Let me work with that to see if that corrects this. Yes, what I see in your pic looks great. I am just trying to identify what is "off' in my settings.
As for my comment, I think it was taken a little out of context. I'm sure we could both agree that having text crushed together does make drawings look bad. That is all I meant. And I know this can be resolved in settings. I was certainly not implying the product, your support and that of Vectorworks, or anything else was unprofessional. You (and Vectorworks Support in general) have been and remain awesome to work with and provide first-class support. You are responsive and helpful, even as I struggle to learn or use the software. Please know I had NO intension of offending anyone in my comment.