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  1. Ok that’s good to know it is how it is meant to be. Cheers, Dan
  2. Hi, I have checked the folder and there appears to be no gobos or library folder. I have attempted to run the updater and it doesn't download anything. I have left this for 20 minutes and it hasn't progressed. I am not sure if this is related but when using Vectorworks there is no GDTF fixture modes available for any fixtures. I am not sure how many fixtures are supposed to have GDTF modes but I have never been able to successfully get an MVR file into Vision. Cheers, Dan
  3. Hi I am having an issue exporting an MVR file out of Vectorworks and into Vision. Most of the elements in my scene are exporting except for 11 out of 12 trusses and most of the lights. All other geometry, staging, soft goods etc are exporting. The fixtures that aren't exporting seem to be the fixtures that I have requested be made for Vision. The trusses are trusses I have created with the Straight Truss Tool in Vectorworks. Any ideas would be a great help. Cheers, Dan
  4. I think I figured out the issue. The form won't submit without inputting a phone number.
  5. Perfect, I'll check Service Select. Thanks guys
  6. I am trying to request the Ayrton Bora and Mistral for Vision but I cannot get the request form to submit (https://www.vectorworks.net/en/vision). I have tried the Safari and Firefox browsers. Anyone else experiencing this?
  7. @Robert Janiak I think the issue with the laptop I am trying to use is the lack of a proper graphics card. Version 2018 worked on it but I guess the graphics requirements are higher with the new version. I will have to stick to my desktop computer for now.
  8. Where about do I contact technical support to get access to JIRA? I can't find a link on the JIRA site, is it somewhere on the Service Select site?
  9. Hi I feel that it would be really good for Vision to use the same keyboard shortcuts as Vectorworks which would make moving between the two softwares more seamless. Cheers, Dan
  10. Hello I am having trouble with Vision 2019 on Windows 8.1 64 bit. When I open the software I get the splash screen and then the program closes. I have tried running in administrator mode, my graphics drivers are up to date and am running SP1. I had the same issue on SP0 but Vision 2018 worked fine. Is there any known issues with Vision 2019 on Windows 8.1? Cheers, Dan
  11. Hello Firstly, is this the best place to report bugs? Secondly, I have a rig of GLP X4 XL's and some of them are visualising with a hard edged beam and some with a soft edge. Also there are a number of them that are a slightly different colour. The colour being driven from the console is definitely the same across all fixtures. Cheers, Dan
  12. @LJ TMSI recently ran into a possibly similar issue with a GLP GT-1, where clearing the console wouldn’t reset the animation wheel back to open, but after a while of playing I was able to rotate it so that it stopped in the open part of the wheel. This issue was distinctly different to the original issue I experienced in this post.
  13. @bbudzon No issues so far from my end! This release has fixed so many of the issues I had from previous versions and it has save me a lot of time in terms of troubleshooting etc.
  14. I am very impressed by the improvement 2019 has over the other releases!
  15. That is excellent news. I will be using Vision quite a lot over the next month or two so I will update to 2019 and will let you know how I go. Cheers


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