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Lyuben

Vectorworks, Inc Employee
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Posts posted by Lyuben

  1. On 5/2/2023 at 6:24 AM, E|FA said:

    Adding to Nomad/Cloud Services requests: provide a setting for how quickly files sync and/or allow for a forced sync.  I''m waiting for a file to show up to generate a VGX.  Local time stamp in cloud services folder is 8:13pm, and same file is showing as 7:54pm on iPad Nomad app and at cloud.vectorworks.net.  I've tried pulling down on the iPad screen in Nomad, I get a rotating icon, but no update.

    The sync operation is pending if the file is opened in Vectorworks. This is done to save bandwidth and other reasons. In the VCS desktop app the file is shown as "Pending upload" and there is a button to force the sync operation (the button shows up when you hover over the line). 

     image.png

  2. On 2/8/2023 at 11:42 AM, Christiaan said:

    One advantage Dropbox/OneDrive/Resilio etc. still have over VCS is that they're general file sync services, so everything is in one place.

    VCS is designed to be general file sync service. It has some additional checks and features targeted towards .vwx(p/w) files. Is there some blocking feature that prevents using VCS as general file storage?

  3. 20 hours ago, Christiaan said:

    We've had pretty good experience with file sync on both Dropbox and Resilio, but I have to admit that most of that good experience involves very few concurrent users. Anything over 2 users can get a bit wobbly.

    I think that the wobbly experience is not due to the specific sync technology - either cloud or project sharing server. It is more because of the way Project sharing works right now - many users modifying and having access to the same file. The larger the file and the more users tend to degrade performance. 

    My take on deploying PSS on AWS - it is a good exercise, but not sure it can bring improvements. 

  4. On 10/24/2022 at 3:44 PM, elepp said:

    Hi,

     

    we can now choose the location of the sever hosting our files on the Vectorworks Cloud. Our pain is now that I can't set the standard location for our office. Each account I create for my colleagues has San Francisco set as the standard. I would like to define an office standard location for us. This way our files get send first to servers that we have no interest in using as european customers.

     

    Regards!

     

    I would appreciate some details on the way you create accounts for your colleagues. We have a logit to determine the default storage location and it seems to fail in this scenario as you are located in Europe. 

    In general the storage location setting is per user and one user can belong to many organizations. That is why currently it is tough to associate the storage location with the organization. Maybe in the future we will add "Organization cloud storage" which might solve the issue. 

    • Like 1
  5. Hi Christiaan, probably there might be some advantages of the server model, but nothing major that I can think of. In general VCS can also be considered a server model, because the copy of the project file that is stored on the cloud can be treated as the server copy.

     

    I think that updating the Sheet Layer Viewports and syncing them back can be done easier using VCS, because VCS has the whole infrastructure and servers running Vectorworks already in place that can render the viewports and update them. 

    To sum it up: project sharing server is good for users that do not want their project files stored on the cloud and solves technical issues that are not relative for cloud providers. 

    • Like 3
  6. The main issue PSS (Project Sharing Server) is trying to solve is the access and modification of the project file. The project file can be stored on different platforms (network drive, on Mac, Windows, Linux, Synology device etc.). That file being accessed by different platforms (Mac and Win) simultaneously often left the project file in a broken state (locked, partial etc.). PSS orchestrates the access to the project file and avoids conflicts and locks.

    When using cloud providers that issue is not there, as everyone has a local copy of the project file and the modifications to it are done on the same machine and platform. Changes to the project files stored in cloud providers are orchestrated by other service that has been there and tested for a number of years now.  I would say that both solutions are robust and there is no compromise with reliability when using cloud providers. 

    There would be no difference in sync speed. VCS sync is now fast using LAN sync (for users in the same local network), delta sync and regional storage (Migrating where your cloud data is stored can significantly improve sync speed. That can be changed here https://cloud.vectorworks.net/portal/account/) 

    PSS is to be used in companies with very strict security rules where Internet is highly restricted or companies that do not trust cloud providers to store their data.  

    If that is not the case and you are comfortable with storing your project files in cloud providers then there are no drawbacks of using PS with VSS over PSS. 

     

    • Like 2
  7. Hi Benson,

     

    Thanks for bringing this up. We will consider updating it. Just to note that the currently selected option on your image is "Sync and Edit" - you can view that in the upper left corner of the image (the rounded in green option in the attached image).

     

    Lyuben

     

    Share_Permissions.png.3ba8fec632351786c92cc74faa0bc8fc.png

    • Like 1
  8. Thanks for reporting this, Josh. We are investigating the logs and trying to figure out the exact issue. 

    By default VCS desktop app would not sync backup files. If you'd like to enable that it can be done through the settings. The app will also not sync files that are currently opened in Vectorworks to prevent excessive bandwidth and storage use. You correctly pointed out that if Vectorworks crashes the file will not be synced (since there is a hidden .lck file that was not cleared because of the crash). If you open and close the file again in Vectorworks it should resume regular sync. 

     

    When you say that "- VWX is set to auto-save and back-up every 25 operations to a generic dropbox folder." - do you mean that the backups are saved in Dropbox or are they saved in VCS folder?

     

  9. Hi Mike,

    VSS stands for Vectorworks Service Select. You can use Cloud Services in any case, but some of its functions are restricted  for users that have active VSS subscription only. If you have one, you should have a different Vectorworks account and use that one instead.  Hope this helps.

    Thanks,

    Lyuben

    • Like 1
  10. Hi, @Sittingducks we are actively looking at the problems you reported. In the mean time can you double check weather you are using version 8.0.803 (See the About page of the application)? This is the version provided from the links in Iskra's post. 

    Does your proxy support authentication (user name and password) or it's just server name and port? I'm asking because we are trying to reproduce the issue. 

     

    Thank you,

    Lyuben

     

     

  11. Really glad to hear you were able to recover your work! Basically folders and files differentiating only by lower/upper case are not supported by the operating system for both Win and Mac. It is a long story, but the bottom line is to avoid when possible. 

  12. Hi Mark,

    Hopefully we have figured it out. Is there a chance you are looking at the wrong file? 

    Going over the logs, we found 3 files with such name:

    FIORE/FIORE bootrooms revA.vwx    - Deleted (you can find it in Trash)


    FIORE/Fiore WIP/FIORE bootrooms revA.vwx - This one has 2 versions  last updated on Feb 3 at 21:56


    FIORE/FIORE WIP/FIORE bootrooms revA.vwx - This one has 7 versions last updated on Feb 4 at 23:22 

     

    I'm not sure why the paths are the same with just capital letters as a difference in the folder name, but you can view/download/restore any of these 3 files and their versions.

    This is the main source of confusion and the desktop app might be overwriting the file with capitals with the file from 'Fiore WIP'. Anyways in the future you can try to avoid using the same folder names with just difference in capital letters. This is not supported on Windows and Mac.

     

    Please let me know if this helped. Are you using the desktop application on different machines?

    Thank you,

    Lyuben

     

    • Like 1
  13. Sorry to hear that the cloud is causing such problems. I'll investigate the logs further and post an update here. It would help if you post the file names or send them by email. 

    In the mean time you should be able to view/download/restore previous versions of your files, so your work is most probably not lost! 

    In order to do this, login to the cloud portal from here: https://cloud.vectorworks.net/portal/files/home/, navigate to the file you'd like to revert/view previous versions/etc., click on the file to open it. Then use the image.png icon located on top right corner of the screen that will open a panel with list of previous versions. Select any version you'd like to view (PDF files will be opened, VW files can be only downloaded/restored). Use image.png icon to download a selected version of the file. Please let us know if this helped. 

     

    Here's a link to the help article describing how to work with previous versions:

    https://cloud.vectorworks.net/portal/help/pages/view-and-restore-earlier-versions-of-files/?app=WEB#

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