louv

I have to remove the prefs file as well? No one has ever told me that part before. Why would your software engineers develop their installers in such a customer-unfriendly way? (no, I don't actually expect an answer for that question) I wish I had more time to beta-test your overly-complex installer processes, but I don't. So until I receive the thrice-requested 9.5 install CD, I have much better things on which to spend my time.

Oh, I forgot to mention... The first time I tried the upgrage I have already updated to RW 9.0.1 with the web-downloaded updater. I called Sales and they promised to send me a 9.5 install CD. That was a month ago. Still no CD. I have also sent "sales" an email asking for the 9.5 install CD. Still no CD. Still no successful 9.5 RW upgrade/install. Now I'm a cranky new user with a bad first time experience. Whatever.

System: Mac OS 10.1.2 I Installed 9.01 VW Architect and RW 9.0 from CD. All is well. Then I used the 9.5.0 updater to install. After entering both my VW and RW serial numbers, the install seemed to complete successfully, however... RW does NOT work in 9.5. It doesn't even seem to have been installed. In the splash screen when 9.5 VW launches, there is no mention of RW (like there is in VW 9.0). I have done 3 clean installs. No luck. Is there a possible problem with Educational Serial numbers? Is there a problem with installing 9.0 and then updating 9.5 under OS 10.1.2?