Tim C.

@nikihoops Thanks Niki, if it seems to be fixed by the fresh install we should be good, but if you see any more crashes or other problems please send along the file. Best Regards, Tim

@tk11de would you mind messaging me one of the files that crashes so we can take a look? Thanks for your help Best Regards, Tim Connors Senior QA Specialist

@nikihoops would you mind messaging me a copy of the file so we can take a look? Thanks for your help! Best Regards, Tim Connors Senior QA Specialist

Hi Tom, would you mind messaging me a test file so we can troubleshoot this? I did some quick tests with my own Interior Elevation VPs and didn't notice any slowdowns in annotations, so it might be something specific that's triggering it. Thanks for your help. Best Regards, Tim Connors Quality Assurance

@jnr following up on the private reply I sent, we'd really like to get more info on these problems if possible (specifically the Saved View and Undo problems - I think we have a handle on the other issues mentioned). We spent some time trying to duplicate these using our own files but didn't have any luck. Any details or test files you can offer would be much-appreciated.

@Andrew Davies No problem at all, Andrew. It's probably something very specific that triggers it, but if you see it again please let us know. Just a side-note: if it does happen again, you should be able to get rid of the problem quickly by deleting the Viewport and then doing an Undo operation to bring the viewport back. This recalculates the graphics and should get rid of any display issues for that object. Not ideal but it can save a bit of time. Thanks again for your help! Tim

@Andrew Davies the screencast really only shows the result of the bug, but not the steps that led to it. This makes it difficult for us to address since we don't know what the actual trigger is. I spent a good bit of time this morning trying different things but didn't have any luck duplicating it, so any more info you can offer is much-appreciated.

@Andrew Davies would it be possible to get a screencast (or written steps) showing how the Section Viewport is being created? We've tried to duplicate this (by cutting an SVP from a Top/Plan viewport) but haven't had any luck, so there might be one or two small steps that are triggering the problem. Thanks for your help!

@jnr we're trying to track down these bugs you mentioned but haven't been able to reproduce using our own files. Would it be possible to get a test file that shows the problems so we can work towards a fix? Thanks for your help!

Thanks Don I was able to track down the file. Could you point-out a specific viewport and class in this file where you're seeing the problem? I did a comparison between 2018 and 2019 and couldn't find any differences in the Top/Plan viewports, but I could be missing something... Thanks again, Tim

Hi Don, Would it be possible to get a test file that shows the second problem you mentioned (symbol class error)? We've done some testing on our end but haven't been able to duplicate these, so it looks like they may only happen in specific cases. Thanks for your help. Best Regards, Tim Connors Senior QA Specialist

A few simple examples of 3D parametric plug-ins created using Marionette scripts