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jblock

Vectorworks, Inc Employee
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Everything posted by jblock

  1. jblock
    @Amanda B Roberts hmmm, that is very strange. Can you contact our Tech team directly so we can troubleshoot on your machine? tech@vectorworks.net
  2. jblock
    @Amorphous member is this hanging only occurring when manipulating Space Labels? Are you on macOS Mojave? Can you try undocking the Object Info Palette (OIP) and then resizing it slightly? Does the freeze still occur when you work with the OIP undocked?
  3. jblock
    @HWood you should be able to edit the Door Style in the Resource Manager and make the ID Tag section "By Instance". This will allow you to choose whatever Tag options you want for each instance of the Door Style that is placed in the drawing.
  4. jblock
    @Matt PanzerThis has been submitted as a bug. Reference: VB-160710
  5. jblock

    2019 Crash

    jblock replied to chris cox's question in Troubleshooting

    @Gaidal_Cain It looks like your graphics card is below the minimum recommendations for Vectorworks 2019. We recommend a dedicated graphics card with at least 1GB of dedicated VRAM. Your machine only has an integrated graphics card with shared VRAM. Do you have another machine you could try using VW on?
  6. jblock
    @Josh S.The steps are basically the same in 2019 as they were in 2018. If you want to send me a copy of the file or device, I can figure out what went wrong.
  7. jblock
    @Biscontin getting the same result here. Thanks for submitting this! I sent it to our engineering team for review. Hopefully it can be fixed soon. You can refer to this number for updates on the issue. VB-160615
  8. jblock
    We did a lot of work to the OIP in VW2019 to make it more responsive. I am wondering if you would get the same result in 2019. Do you have a VW2019 license or can you try working in the trial for 2019 to see if it is any better?
  9. jblock
    what operating system are you on?
  10. jblock
    Can you try undocking the Object Info Palette and then resizing it? If you work with the OIP undocked, is it still slow?
  11. jblock
    @Amanda B Roberts You should be able to fix this by using the following method: 1. Quit Vectorworks 2019 2. Go to: Macintosh HD/Library/Application Support/Vectorworks 2019 3. Select and copy these three folders: ⁃ Gobos ⁃ Library ⁃ textures 4. Go to: Macintosh HD/Applications/Vectorworks 2019/Vision and paste them in. 5. Reopen Vectorworks. Let me know if you still have problems! Thanks!
  12. jblock
    When launching Vectorworks, you may run into this error: Vectorworks should still launch and operate, but you should be able to fix this by using the following method: On Windows: Copy the files in: C:\Program Files\Common Files\Vectorworks 20XX Into the Vision folder VW installation folder: C:\Program Files\Vectorworks 20XX\Vision Mac: Copy the files out of ‎⁨Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Vectorworks 20XX⁩ and paste them into the Vision folder in the following location: ‎⁨Macintosh HD⁩ ▸ ⁨Applications⁩ ▸ ⁨Vectorworks 20XX⁩ ▸ ⁨Vision⁩ This will make Vectorworks ignore the path set by the installer. Vectorworks should now launch without any error.
  13. jblock
    @apfelwerk I think it was just missing the extension. I edited the line in the article to: /Applications/Vectorworks\ 2019/Vectorworks\ 2019\ Updater.app/Contents/MacOS/Vectorworks\ 2019\ Updater update-updater Thanks!
  14. jblock
    Hey Wes, can you contact us directly at tech@vectorworks.net? We should be able to get the license issue sorted out for you. Thanks!
  15. jblock
    Can you try undocking your Object Info Palette and then resizing the palette before you start working? Are you getting the same slowness with the palette resized and undocked? Thanks!
  16. jblock
    There might be some text or planar objects that are causing Hidden Line to take longer. Also, do you have any complex Mesh objects or did you import geometry from another application or file type? If you can send me a copy of the file, I can take a look for you. Thanks,
  17. jblock
    @lgoodkind it seems to be working fine for me with Hardscapes. Can you copy your Hardscape into a new file and send it to me so I can look into this for you?
  18. jblock
    Hi Danielle, What is your 3D conversion resolution set to (Vectorworks Preferences>3D)? Also, is this rendering in a Viewport or on the Design Layer? Thanks!
  19. jblock
    Don't forget about the 3D Conversion Resolution. You can set this to Very High for Hidden Line rendering. Go to Tools>Options>Vectorworks Preferences>3D.
  20. jblock
    @SebPol89 you can try removing the expired registry information by following these steps:
  21. jblock
    @frozenwaffles Yes, we are working on getting this update available in all regions.
  22. jblock
    We just released an update that should fix this issue. Can you try downloading the new Service Pack and let me know if you still have the same problem? Thanks!
  23. jblock
    If you reach out to Technical Support, we can reset the activations for you. tech@vectorworks.net Thanks,
  24. jblock
    Hi Luther, This usually means there is a problem with the location of the images, or there are some updates that are missing on the computer. If you are on Windows, can you make sure all Windows updates have been installed? Also, can you try making a new folder on your Desktop and importing and image from there? Thanks,
  25. jblock
    Kevin, Looks like we got it! I will have someone follow up with you shortly. Thanks!
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