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jblock

Vectorworks, Inc Employee
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Everything posted by jblock

  1. @Amanda B Roberts You should be able to fix this by using the following method: 1. Quit Vectorworks 2019 2. Go to: Macintosh HD/Library/Application Support/Vectorworks 2019 3. Select and copy these three folders: ⁃ Gobos ⁃ Library ⁃ textures 4. Go to: Macintosh HD/Applications/Vectorworks 2019/Vision and paste them in. 5. Reopen Vectorworks. Let me know if you still have problems! Thanks!
  2. When launching Vectorworks, you may run into this error: Vectorworks should still launch and operate, but you should be able to fix this by using the following method: On Windows: Copy the files in: C:\Program Files\Common Files\Vectorworks 20XX Into the Vision folder VW installation folder: C:\Program Files\Vectorworks 20XX\Vision Mac: Copy the files out of ‎⁨Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Vectorworks 20XX⁩ and paste them into the Vision folder in the following location: ‎⁨Macintosh HD⁩ ▸ ⁨Applications⁩ ▸ ⁨Vectorworks 20XX⁩ ▸ ⁨Vision⁩ This will make Vectorworks ignore the path set by the installer. Vectorworks should now launch without any error.
  3. @apfelwerk I think it was just missing the extension. I edited the line in the article to: /Applications/Vectorworks\ 2019/Vectorworks\ 2019\ Updater.app/Contents/MacOS/Vectorworks\ 2019\ Updater update-updater Thanks!
  4. Hey Wes, can you contact us directly at tech@vectorworks.net? We should be able to get the license issue sorted out for you. Thanks!
  5. Can you try undocking your Object Info Palette and then resizing the palette before you start working? Are you getting the same slowness with the palette resized and undocked? Thanks!
  6. There might be some text or planar objects that are causing Hidden Line to take longer. Also, do you have any complex Mesh objects or did you import geometry from another application or file type? If you can send me a copy of the file, I can take a look for you. Thanks,
  7. @lgoodkind it seems to be working fine for me with Hardscapes. Can you copy your Hardscape into a new file and send it to me so I can look into this for you?
  8. Hi Danielle, What is your 3D conversion resolution set to (Vectorworks Preferences>3D)? Also, is this rendering in a Viewport or on the Design Layer? Thanks!
  9. Don't forget about the 3D Conversion Resolution. You can set this to Very High for Hidden Line rendering. Go to Tools>Options>Vectorworks Preferences>3D.
  10. @SebPol89 you can try removing the expired registry information by following these steps:
  11. @frozenwaffles Yes, we are working on getting this update available in all regions.
  12. We just released an update that should fix this issue. Can you try downloading the new Service Pack and let me know if you still have the same problem? Thanks!
  13. If you reach out to Technical Support, we can reset the activations for you. tech@vectorworks.net Thanks,
  14. Hi Luther, This usually means there is a problem with the location of the images, or there are some updates that are missing on the computer. If you are on Windows, can you make sure all Windows updates have been installed? Also, can you try making a new folder on your Desktop and importing and image from there? Thanks,
  15. Kevin, Looks like we got it! I will have someone follow up with you shortly. Thanks!
  16. Hi Kevin, I am not finding any requests from you here, but we have been getting other requests all week. Can you re-submit the request now and I will check right away to make sure it is taken care of? Thanks, Joe Block Technical Support Manager Vectorworks, Inc.
  17. Yes, the macOS terminal commands should be the same for Spanish as well.
  18. NOTE: This article is intended for IT professionals with an understanding of the command line/terminal interface. This article is not intended for all users and is not a required procedure for installing Vectorworks in a standard work environment. Do not use these steps unless you are specifically attempting to update Vectorworks using Command Prompt or Terminal in a network environment or are specifically instructed to do so by Vectorworks Technical Support. You can download an offline update and distribute it over the network. Clients can use the Updater to install the offline update through the 'Advanced Options' menu or it can be installed silently with the Command Line Interface (CLI) as well. Offline updates are .vwupdate files. Before updating using the offline update, the Updater application needs to be updated. Updating the Updater: On Mac: Open the Terminal application and use the following command: /Applications/Vectorworks\ 2019/Vectorworks\ 2019\ Updater.app/Contents/MacOS/Vectorworks\ 2019\ Updater update-updater On Win: Open a Command Prompt window as an administrator and use the following command: “Vectorworks 2019 Updater.exe” update-updater After the Updater is up to date, the .vwupdate file needs to be downloaded so that it can be used on the client machines. You can choose to download a generic update or a targeted update. Generic offline update: can work from any prior installation to the current service pack Targeted offline update: from one specific service pack to another (i.e. SP0 to SP2) *this may result in smaller .vwupdater files and may be faster* Downloading the Update: To download, the updater can be run from a VW installation or in isolation. The below paths in the examples are next to the updater app/exe. Please note on Windows you just use the updater executable in the Vectorworks 2021 Updater folder next to Vectorworks2019.exe Generic Offline Update: Download a generic update that will go from prior service pack to SP2 -p m = mac -p w = windows <destination> is the folder to write the offline update to On Mac: Open the Terminal application and use the following command: /Applications/Vectorworks\ 2019/Vectorworks\ 2019\ Updater.app/Contents/MacOS/Vectorworks\ 2019\ Updater cli download-generic-update -p m <destination> SP2 On Win: Open a Command Prompt window as an administrator and use the following command: “Vectorworks 2019 Updater.exe” cli download-generic-update -p w <destination> SP2 Targeted Offline Update: Download a targeted update that will go from Service Pack 0 to Service Pack 2 On Mac: Vectorworks\ 2019\ Updater.app/Contents/MacOS/Vectorworks\ 2019\ Updater cli download-update -p m /tmp SP0 SP2 This creates /tmp/SP0-SP2-darwin.vwupdate On Windows: “Vectorworks 2019 Updater.exe” cli download-update -p w \tmp SP0 SP2 This creates \tmp\SP0-SP2-win32.vwupdate Applying the Update: To apply the update, it can be opened in the updater (where Vectorworks is installed) using the Advanced Options-> Offline Update menu, or you can put it somewhere available to the client machine and use the command line updater next to the Vectorworks installation: On Mac: Vectorworks\ 2019\ Updater.app/Contents/MacOS/Vectorworks\ 2019\ Updater cli update -i /tmp/SP0-SP2-darwin.vwupdate On Win: “Vectorworks 2019 Updater.exe” cli update -i \tmp\SP0-SP2-win32.vwupdate Below are some additional arguments that can be used in the command line interface: # See Help /Applications/Vectorworks\ 2019/Vectorworks\ 2019\ Updater.app/Contents/MacOS/Vectorworks\ 2019\ Updater cli -h # See Help for a command /Applications/Vectorworks\ 2019/Vectorworks\ 2019\ Updater.app/Contents/MacOS/Vectorworks\ 2019\ Updater cli <command> -h # Check for Updates /Applications/Vectorworks\ 2019/Vectorworks\ 2019\ Updater.app/Contents/MacOS/Vectorworks\ 2019\ Updater cli check # Update /Applications/Vectorworks\ 2019/Vectorworks\ 2019\ Updater.app/Contents/MacOS/Vectorworks\ 2019\ Updater cli update # Repair /Applications/Vectorworks\ 2019/Vectorworks\ 2019\ Updater.app/Contents/MacOS/Vectorworks\ 2019\ Updater cli repair
  19. NOTE: This article is intended for IT professionals with an understanding of the command line/terminal interface. This article is not intended for all users and is not a required procedure for installing Vectorworks in a standard work environment. Do not use these steps unless you are specifically attempting to initiate a silent install of Vectorworks in a network environment or are specifically instructed to do so by Vectorworks Technical Support. The Vectorworks installer provides a command line interface for either pre-populating options or driving a silent installation from the command line. When doing a silent installation, there are six required arguments: --mode --unattendedmodeui --UserName --CompName --Serial --installdir These arguments are case sensitive and are preceded by a double dash (--). Options: --help Displays a list of valid options --mode qt win32 unattended Installation Mode --unattendedmodeui none minimal minimal/WithDialogs Controls the UI for Unattended mode --Serial Serial Number --UserName Username --CompName Company Name --installdir Install Directory The silent install has changed slightly from previous versions to 2018. Windows: You now need to uncompress the install executable manually into a folder before running the silent installer. The executable file you need to start the silent installer will be in this location: \Vectorworks 20XX Installer\resources\installer\ named “Install Vectorworks2018.exe”. Open a command prompt window as an administrator and use the following command: \Vectorworks 2018 Installer\resources\installer\"install Vectorworks2018.exe" --unattendedmodeui none --Serial EDXUSA-XXXXXX-XXXXXX-XXXXXX --UserName <user name goes here> --CompName <company name goes here> --installdir <install directory goes here> --mode unattended The installer will immediately return control to the command line. This is normal. The installer will continue installing in the background into your destination. You can verify if it is complete by examining the file InstallerLog.txt (or UpdaterLog.txt) to see if it says "Installation completed" at the end of the log. This file can be found in the installation directory. The instructions are identical for an updater, aside from modifying them for differing filenames (UpdateVectorworks.exe, for instance) Mac: You will need to first launch the installer .dmg file, which will open a volume called “Vectorworks 2018 Installer” in your finder. From the Mac Terminal, type in the following command: sudo /Volumes/Vectorworks\ 2018\ Installer/Vectorworks\ 2018\ Installer.app/Contents/Resources/installer/Install\ Vectorworks2018.app/Contents/MacOS/installbuilder.sh --unattendedmodeui none --mode unattended --Serial EDMUSA-XXXXXX-XXXXXX-XXXXXX --UserName <name goes here> --CompName <computer name goes here> --installdir <install directory goes here> When the installation is finished, control will return to Terminal.app. You can verify if it is complete by examining the file InstallerLog.txt (or UpdaterLog.txt) to see if it says "Installation completed" at the end of the log. This file can be found in the installation directory. The instructions are identical for an updater prior to 2019 (For 2019 and later, see THIS ARTICLE), aside from modifying them for differing filenames (UpdateVectorworks.app, for instance) Note: When replacing the user name, company name, and install directory, do not include the “<” or “>” characters.”
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