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jblock

Vectorworks, Inc Employee
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  1. Updated 3/19/2020, 7/10/2023, 10/16/2023 The Vectorworks Updater can be used in two modes: GUI mode and CLI mode. GUI mode is what most users use and guides them through any updates or other operations via buttons, menus, and other visual elements. The CLI performs the same functions as the GUI but via the command line. On Windows, this must be done in an administrator command prompt. The CLI is accessed through calling a script file instead of the main exe/app of the Updater. You can have it show help by: Windows: "c:\Program Files\Vectorworks 2024\Vectorworks 2024 Updater\resources\cli.bat" -h macOS: /Applications/Vectorworks\ 2024/Vectorworks\ 2024\ Updater.app/Contents/Resources/cli.sh -h On both platforms, the help command prints the usage help: For help on a specific command, you can use the arguments -h <command>, such as: Windows: "c:\Program Files\Vectorworks 2024\Vectorworks 2024 Updater\resources\cli.bat" check -h macOS: /Applications/Vectorworks\ 2024/Vectorworks\ 2024\ Updater.app/Contents/Resources/cli.sh check -h In the above usage, arguments in angled brackets are required positional arguments. Arguments in square brackets are options. Here is a quick description of the commands: check: Prints out information in JSON format regarding any available updates. This is how Vectorworks itself calls the updater periodically to check for updates and displays the dialog with information about the update when one is available. For example: cli.bat check check-simple: prints out 0 or 1 based on if an update is available or not. For example: cli.bat check-simple repair: Runs a repair operation. A repair checks that every file that’s supposed to be installed is present and valid. Fixes any problems that it finds. This has an option --ldf where you can supply an LDF file if needed. For example: cli.bat repair download-generic-update: Downloads a .vwupdate file that can be used to update any earlier update of Vectorworks while offline or on multiple machines. Note that the --platform/-p option is required and that the destination provided should be a folder (inside which a .vwupdate file will be created). For example: cli.bat download-generic-update c:\DownloadedGenericUpdate Update3 -p w This will create c:\DownloadedGenericUpdate\generic-Update3-win32.vwupdate download-update: Downloads a more specific (and sometimes smaller) .vwupdate file that can be used to update Vectorworks from a specific version to a specific version. Note that the --platform/-p option is required and that the destination provided should be a folder (inside which a .vwupdate file will be created). For example: cli.bat download-update c:\DownloadedGenericUpdate Update1 Update3 -p w This will create c:\DownloadedGenericUpdate\Update1-Update3-win32.vwupdate update: Updates Vectorworks. Used to do a normal update, or use a .vwupdate file with the –input option. For example: cli.bat update download-latest-updater: This can be used to download an updated Vectorworks Updater package. This is done automatically at startup in the GUI. Note that the --platform/-p option is required and that the destination provided should be a folder (inside which a .vwupdate file will be created). For example: cli.bat download-generic-updater c:\DownloadedUpdater -p w This will create the file c:\DownloadedUpdater\Vectorworks <version> Updater-<Version>-win-installer.exe that you can use to install the latest Updater version. For any of these commands there is further help if you append -h to the command as in: Windows: "c:\Program Files\Vectorworks 2024\Vectorworks 2024 Updater\resources\cli.bat" check -h macOS: /Applications/Vectorworks\ 2024/Vectorworks\ 2024\ Updater.app/Contents/Resources/cli.sh check -h Special Note for macOS: In recent versions of macOS, Terminal by default cannot modify Application bundles under /Applications that have been launched at least once. Since the updater CLI is usually invoked from Terminal, the updater will also be unable to modify these files. This will manifest as an error in the updater log that looks like: [2024-01-29T18:26:44.732Z] - info: changeFile() - issue (EPERM). Further log analysis would show that the file being modified is inside the Vectorworks app bundle, Package manager app bundle, or similar. There are two solutions for this: Grant Terminal full disk access. In System Settings -> Privacy & Security -> Full Disk Access, click the "+" and select it from /Applications/Utilities/Terminal.app. It will then be in the main list, and the switch must be turned on. Note that this cannot be done via command line. Instead of the "cli.sh" launch method above, use: export UPDATER_BUNDLE_DIR="/Applications/Vectorworks 2024/Vectorworks 2024 Updater.app" open "$UPDATER_BUNDLE_DIR" --env ELECTRON_RUN_AS_NODE=1 --env UPDATER_CLI_PROD=1 --args "$UPDATER_BUNDLE_DIR/Contents/Resources/cli.js" check This causes the system to not treat the updater like a script and thus lets it modify these files. You will not get stdout from the app, but the log file will be created as normal. The above command demonstrates the "check" command, but you can change the arguments to what you need (for example "update", "repair", etc). You may need to modify "UPDATER_BUNDLE_DIR" above to where your updater can be found, or substitute it directly in the open command. Known Issues: 1) The updater may complain about not finding “CommonDir” on Windows. It will show an error such as: Could not find a path for the update location 'commonDir'. To correct this please run this again with the arguments -L commonDir:<path> with <path> being the correct directory, or contact support In this case, you can supply commonDir as follows: "c:\Program Files\Vectorworks 2024\Vectorworks 2024 Updater\resources\cli.bat" -L "commonDir:\Program Files\Common Files" -h Please note the quotes (due to spaces in the path) and don't forget them in your path arguments in these commands if necessary.
  2. @hollister design Studio We will have someone from the Technical Support team reach out to you today and gather some needed info. We should be able to get you up and running without issue soon. Thanks!
  3. @axhake I believe this issue was addressed in our most recent Service Pack, Service Pack 2. Can you please confirm that you are up to date with this service pack and let me know if you still have this issue? Thanks!
  4. @domer1322 You can still use Vectorworks 2015 as long as you are on a supported operating system, even with mac OS X. Can you send me a DM with your license details so I can look into your issue and make sure we can get you up and running with 2015? Thanks!
  5. This video will cover how to upgrade your Series G license with the Site Protection Server.
  6. I'm fairly sure that you will need to have the device focused in order to see the Gobo.
  7. @CKPLighting Is the lighting device aimed at an existing focus area specified in the Focus field of the Object Info palette?
  8. @Arianna Losi Please contact your local distributor directly. They will be able to assist. Thanks,
  9. Please contact your local distributor directly for assistance. They can approve your student account and issue the serial number. Thanks,
  10. Hi @TimG This is probably related to the new hardware that the Surface Book 3 uses. If you contact our Technical Support team directly at tech@vectorworks.net, we should be able to get you up and running. Thanks!
  11. We have received several reports recently about some specific keyboard shortcuts no longer working on Windows 10. These reports all describe that "Ctrl+Alt+Shift+D" is no longer working for "Duplicate Array" command. The reason for this is a recent Windows update that pushed Skype for Desktop onto Windows 10 machines, running the program as a startup process. If Skype for desktop is there, Windows uses this keyboard shortcut and does not send it to Vectorworks for processing. Unfortunately, there is nothing that can be done to fix the issue by our development team. With the Windows updates, users now have this unless they are proactive about removing Skype. Technical support recommends to either modify the workspace or stop Skype for desktop in order to continue using the original keyboard shortcut in Vectorworks. Please refer to the following article for steps on editing your workspace: There is no problem with Skype for Business. You may also see this on Windows 8 if you install Skype for desktop. This shortcut continues to work on Mac and other platforms. There is also a separate, but related issue: Keyboard shortcut "Ctrl+Alt+Shift+F" may also stop working. This appears to be a Windows bug that was also introduced in a Windows update. See: https://developercommunity.visualstudio.com/content/problem/676325/ctrl-alt-shift-f-no-longer-working.html
  12. @Nina Agelvis are you referring to the Layer Import dialog? This will not show any Layers that have the same name as Layers that currently exist in your document.
  13. Hi @oliver sadler you should be able to use the Clip Cube to isolate parts of the Point Cloud. You can then right-click on the plane of the Clip Cube and create a Viewport from there.
  14. Hi @willofmaine I have seen something like this before with extraneous geometry that is located very far from the rest of the drawing or the internal origin. If you send me a private message with .vwx file, I can take a look. Thanks!
  15. @Biscontin Yes, it appears that we were not able to fix this for version 2020. Unfortunately, we do not have a fix planned for this until Vectorworks 2021.
  16. @Yousaf92 Can you please make sure you are up to date with the latest Service Pack for Vectorworks 2019? If you are still having this issue, try undocking and resizing the Object Info Palette? Do you still have the slowness after adjusting the palette in this way? Thanks!
  17. Can you check the Tool mode that you are using in the Toolbar for the Line tool? Also, do you have a Scale Factor entered in the Line Settings dialog? (Tool Preferences)
  18. @NicoleD It looks like you have an older workspace with the legacy animation commands which was migrated over to 2020. Are you able to switch to a default workspace? If not, you can remove the legacy commands and add the new commands in the Workspace Editor.
  19. Yes, they will all work on Catalina when you have the latest Service Pack installed.
  20. @Philip Pearlman you will just want to make sure that Vectorworks is completely up-to-date with the latest Service Pack to ensure no compatibility issues.
  21. I can confirm that Vectorworks 2019 and Vectorworks 2020 are compatible with macOS Catalina!
  22. @Biscontin Sorry for the delay...It looks like we will not be able to include a fix for this in Vectorworks 2019. I am checking with our engineering team to see if there is any way to have it included.
  23. Sorry for the delay... this one appears to be more complicated than initially thought. It is slated to be fixed in our next Service Pack, SP3.
  24. @WhoCanDo You are correct. I just checked the status of this and it looks like it will not be fixed until our next Service Pack, SP3.
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