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Posts posted by jblock
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@AndrewRCDepending on your license type and configuration, we may need to make a change to allow it to run on a virtual machine. Can you submit a support request using the form on the Customer Portal so you can work directly with our technical support team?
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@ShortnortMy best guess would be a graphics card problem. Is there an updated driver for your graphics card on your system? Were you able to edit textures before on this machine?
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@Daniel OKaneHave you tried opening the PDF in any other viewer, like Acrobat? Can you send me an example PDF so I can investigate?
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Hi @JacquiBCan you send me a copy of the file so I can investigate? Thanks
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@UniStuff You will need to customize the logindialog.xml and distribute that file onto the client machines. There is no way to specify this during install. Here is an article that should be helpful:
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@swcreativehere is some additional info on Update 1:
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@techdefThis would typically be seen due to unsupported hardware or bad GPU drivers. I sent you a DM asking for more info. Thanks!
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@Dan borg this issue has been submitted to our engineering team so they can evaluate and fix. Thank you for reporting it here.
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@Benson ShawThis is an internal system that our development team uses to track bugs and enhancement requests.
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@Kevin McAllister @E|FA I appreciate your feedback. As always, I am working to improve our communication and to make the process more transparent. I hope to have a better solution for both the bug submit form and the support request form in the near future.
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To clarify, the bug submit form has not been abandoned. Please continue to use this form to report bugs. We are working on re-tooling this form so that it can be easier and clearer to use, while also being adaptable to changes (like OS versions) on the fly. It is typical of bug submissions not to receive any reply unless further information is needed to replicate/investigate the bug.
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@IcKxSyS yes, this would still apply for Vectorworks 2023. Please contact Technical Support by submitting a Support Request on the Customer Portal so we can help.
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On 3/31/2023 at 3:56 PM, zoomer said:
That would be nice.
Much nicer than shutting the App down and prevent you from saving your work.
Especially in the case you did not realized that another VW instance was still running
on you second computer - which is hibernating since hours.
(So that VW needed a while to recognize that there is another instance running and
let you do some work at the project in between for a few hours until cutting you
finally off)
@zoomerVectorworks will not prevent you from saving your work before shutting down, in the event that the license is running on multiple machines at the same time.
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@salukitdWhen Vectorworks prompts you with this alert, it gives you the opportunity to save your work before shutting down. Additionally, you will only be prompted on the machine that had Vectorworks open first. For example, if you have Vectorworks open on your office machine and forget to close, then go home and open Vectorworks on your home machine, you will be able to work on the laptop without problem. Upon returning to the office, you will see that Vectorworks has prompted you to save your work and shut down. This is built specifically to allow you to continue working in the event that Vectorworks is accidentally left open, you will not be out of luck.
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@domer1322you can right click on the folders in the Resource Manager and choose to Download and Install. Additionally, you can right click on the "Vectorworks Libraries" header and install them all at once there. You can also choose to download the packages by clicking Help>Download Content. If you cancel your Service Select subscription, you would lose access to any of the Premium Libraries that have not been stored locally, among other benefits.
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@sab Yes, this is a known issue that we are investigating. We hope to have this fixed in the next Service Pack.
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@brian.harry@cssd.ac.ukI will have someone reach out to you shortly to resolve. Thanks!
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Hi @brian.harry@cssd.ac.ukI see multiple .lic files listed, which will cause problems. In this scenario, there should only be one (license.lic) that is generated when you enter the activation key. Can you revoke the other license files and see if that helps? If not, please reach out directly to uktech@vectorworks.net so we can troubleshoot. Thanks!
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@Chuck97What happens if you press the "Escape" key on your keyboard when Vectorworks is trying to calculate the Inner Boundary? Does this cancel the operation for you?
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@E|FAthanks for your feedback. Due to the number of support requests that are received every day, I don't think this will be possible. I am hoping our system's auto reply can be working with the Customer Portal soon.
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@rDesignyes, we received your request in our ticketing system and will respond as soon as possible. The automated response is still not working the way we want it to for support tickets submitted via Customer Portal.
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@Gerard Corrhave you successfully launched on the client machine yet? Vectorworks needs to launch to first create the Logindialog.xml.
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@Oaktownthis issue should be fixed now. Can you check for your serial number on the Customer Portal and let me know if you are still having problems?
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Shadows on hidden line?
in General Discussion
Posted
@MatharchiI usually recommend using Shaded render with colors and textures turned off and Draw Edges on. That will give you a similar look to Hidden Line, but with Shadows. You can also use an Artistic or Custom Renderworks style in the background with Hidden Line applied to the foreground.