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While troubleshooting, Vectorworks Technical Support may require you to send in your Updater log files. Those logs contain information about the update process, as well as hardware and OS information from the machine Vectorworks is installed on. Listed below are the steps on how to find these files so they can be provided to Vectorworks Technical Support for further troubleshooting. Windows: 1) Open File Explorer and click "This PC" on the left column. 2) On your main hard drive (Normally your C:\ drive) C:\Program Files or C:\Program Files(x86) you will see your "Vectorworks 20XX" folder, where the XX may differ depending on what version of Vectorworks you are attempting to install. 3) Open the Vectorworks 20XX folder and find the "UpdaterLog.txt" file. If the installation did not complete successfully, there may not be an installer log present, and in this case, the Technical Support team would need an installer.log file like the ones in the example below. These files can be found in: C:\Users\Username\AppData\Local\Temp NOTE: The AppData folder may be hidden, so you will need to click on the View menu in the File Explorer window and enable "Show hidden Files" in the View Ribbon. ----------------------------- macOS: 1) Click the Finder icon on your dock, then select Applications from the list on the left. 2) Inside the Applications folder, you will see your Vectorworks 20XX folder, where the XX may differ depending on what version of Vectorworks you are attempting to install. 3) The “UpdaterLog.txt” will be inside that folder (Vectorworks 20XX). If the installation did not complete successfully, there may not be an updater log present, and in this case, the Technical Support team would need an installer.log file like the ones in the example below. These files can be found in: Macintosh HD\Users\Username\Library\Logs NOTE: On current versions of macOS, the Library folder for your User account is hidden by default. The easiest way to display it is to open Finder, then hold down the alt/option key on your keyboard while clicking "Go" from the menu bar, then selecting "Library"

While troubleshooting, Vectorworks Technical Support may require you to send in your Installer log files. Those logs contain information about the installation process, as well as hardware and OS information from the machine Vectorworks is installed on. Listed below are the steps to retrieve these logs so they can be provided to Vectorworks Technical Support for further troubleshooting. Windows: 1) Open File Explorer and on the left side column, click on "This PC". 2) On your main hard drive (Normally your C:\ drive) C:\Program Files or C:\Program Files(x86) you will see your "Vectorworks 20XX" folder, where the XX may differ depending on what version of Vectorworks you are attempting to install. 3) Open the Vectorworks 20XX folder and look for the "InstallerLog.txt" file. If the installation did not complete successfully, there may not be an installer log present, and in this case, the Technical Support team would need the log file called “installbuilder_installer.txt” which can be found in: C:\Users\Username\AppData\Local\Temp NOTE: The AppData folder may be hidden, so you will need to click on the View menu in the File Explorer window and enable "Show hidden Files" in the View Ribbon. ----------------------------- macOS: 1) Click the Finder icon on your dock, then select Applications from the list on the left. 2) Inside the Applications folder, you will see your Vectorworks 20XX folder, where the XX may differ depending on what version of Vectorworks you are attempting to install. 3) The “InstallerLog.txt” will be inside that folder (Vectorworks 20XX). If the installation did not complete successfully, there may not be an installer log present, and in this case, the Technical Support team would need an installer.log file like the ones in the example below. These files can be found in: Macintosh HD\Users\Username\Library\Logs NOTE: On current versions of macOS, the Library folder for your User account is hidden by default. The easiest way to display it is to open Finder, then hold down the alt/option key on your keyboard while clicking "Go" from the menu bar, then selecting "Library"

When using a Site Protection Server license of Vectorworks (Series G), the client machines will present the user with a Login Settings Dialog upon launch. This dialog will determine how the clients look for the Site Protection Server machine on the network, and what product(s) the user wishes to use. By default, the connection is set to "Automatically find servers", which can be useful to automatically connect if the clients and server exist on the same subnet. If not, you can specify the IP and Port. The login dialog can be pre-populated, and even hidden, to require minimal input from the users. After launching on one of the client machines and connecting to the server, a “LoginDialog.xml” file will be created in the following location: macOS: /Users/YOURUSERNAME/Library/Application Support/Vectorworks/20XX/Settings/SeriesG/ Windows: C:\Users\YOURUSERNAME\AppData\Roaming\Nemetschek\Vectorworks\20XX\Settings\Series G Copy this file and move it to the following location (you may need to create this SeriesG Folder): macOS: /Applications/Vectorworks 20XX/Settings/SeriesG/LoginDialog.xml Windows: C:\Program Files\Vectorworks 20XX\Settings\SeriesG\LoginDialog.xml The login dialog settings should now be read by all user accounts. You can configure the .XML file first to pre-populate the IP and port values and even hide the login dialog on launch. (To disable the login dialog from showing during startup, set the DontShowAtStartup value to 1.)