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jblock

Vectorworks, Inc Employee
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Everything posted by jblock

  1. @hollister design Studio We will have someone from the Technical Support team reach out to you today and gather some needed info. We should be able to get you up and running without issue soon. Thanks!
  2. @axhake I believe this issue was addressed in our most recent Service Pack, Service Pack 2. Can you please confirm that you are up to date with this service pack and let me know if you still have this issue? Thanks!
  3. @domer1322 You can still use Vectorworks 2015 as long as you are on a supported operating system, even with mac OS X. Can you send me a DM with your license details so I can look into your issue and make sure we can get you up and running with 2015? Thanks!
  4. This video will cover how to upgrade your Series G license with the Site Protection Server.
  5. I'm fairly sure that you will need to have the device focused in order to see the Gobo.
  6. @CKPLighting Is the lighting device aimed at an existing focus area specified in the Focus field of the Object Info palette?
  7. @Arianna Losi Please contact your local distributor directly. They will be able to assist. Thanks,
  8. Please contact your local distributor directly for assistance. They can approve your student account and issue the serial number. Thanks,
  9. Hi @TimG This is probably related to the new hardware that the Surface Book 3 uses. If you contact our Technical Support team directly at tech@vectorworks.net, we should be able to get you up and running. Thanks!
  10. We have received several reports recently about some specific keyboard shortcuts no longer working on Windows 10. These reports all describe that "Ctrl+Alt+Shift+D" is no longer working for "Duplicate Array" command. The reason for this is a recent Windows update that pushed Skype for Desktop onto Windows 10 machines, running the program as a startup process. If Skype for desktop is there, Windows uses this keyboard shortcut and does not send it to Vectorworks for processing. Unfortunately, there is nothing that can be done to fix the issue by our development team. With the Windows updates, users now have this unless they are proactive about removing Skype. Technical support recommends to either modify the workspace or stop Skype for desktop in order to continue using the original keyboard shortcut in Vectorworks. Please refer to the following article for steps on editing your workspace: There is no problem with Skype for Business. You may also see this on Windows 8 if you install Skype for desktop. This shortcut continues to work on Mac and other platforms. There is also a separate, but related issue: Keyboard shortcut "Ctrl+Alt+Shift+F" may also stop working. This appears to be a Windows bug that was also introduced in a Windows update. See: https://developercommunity.visualstudio.com/content/problem/676325/ctrl-alt-shift-f-no-longer-working.html
  11. @Nina Agelvis are you referring to the Layer Import dialog? This will not show any Layers that have the same name as Layers that currently exist in your document.
  12. Hi @oliver sadler you should be able to use the Clip Cube to isolate parts of the Point Cloud. You can then right-click on the plane of the Clip Cube and create a Viewport from there.
  13. Hi @willofmaine I have seen something like this before with extraneous geometry that is located very far from the rest of the drawing or the internal origin. If you send me a private message with .vwx file, I can take a look. Thanks!
  14. @Biscontin Yes, it appears that we were not able to fix this for version 2020. Unfortunately, we do not have a fix planned for this until Vectorworks 2021.
  15. @Yousaf92 Can you please make sure you are up to date with the latest Service Pack for Vectorworks 2019? If you are still having this issue, try undocking and resizing the Object Info Palette? Do you still have the slowness after adjusting the palette in this way? Thanks!
  16. Can you check the Tool mode that you are using in the Toolbar for the Line tool? Also, do you have a Scale Factor entered in the Line Settings dialog? (Tool Preferences)
  17. @NicoleD It looks like you have an older workspace with the legacy animation commands which was migrated over to 2020. Are you able to switch to a default workspace? If not, you can remove the legacy commands and add the new commands in the Workspace Editor.
  18. Working from home or remotely often requires resources that are typically stored on an office network or in another location. To limit disruptions, you will want to make sure that you have access to Vectorworks before working in a remote environment. The first thing you need to know is what type of license you own. If your Vectorworks serial number starts with “E” (Series E), you have an online activated license. This means the license must be activated while connected to the internet. There are also a limited number of activations for each Series E license. With Series E licenses, you may activate the software on two machines and only use Vectorworks on one at a time. If you plan on installing Vectorworks on a temporary computer, you will be granted a temporary activation to prevent any downtime. If you are permanently switching machines, you will want to make sure that you uninstall Vectorworks from the previous computer first. Once it is activated online, you can use Vectorworks for up to 90 days without an internet connection. After 90 days, Vectorworks will need to activate again. Keep in mind that any changes to your machine configuration (changing hardware, upgrading your operating system) may force Vectorworks to activate again, even if within the 90 days. *With the ongoing and ever-changing developments related to the coronavirus (COVID-19), we wanted to increase the ease of transitioning to a remote or work-from-home environment. In order to help, we are temporarily increasing the number of activations of Vectorworks Series E licenses by one. We intend to make this additional flexibility available for the next 90 days, while we monitor the situation globally. If your serial number starts with “G” (Series G), you have a network license of Vectorworks. Unlike Series E, this type of license can be installed on any number of machines. However, you will need to be connected to the network that runs the Site Protection Server application to use Vectorworks. If you are working remotely, this may be a challenge. There are a few different ways you can do this. First, you can connect to your office network (whichever network the Site Protection Server is running on) using a VPN. Once connected to the VPN, you can launch Vectorworks normally and find the server on the Login Dialog at the first launch. This will allow you to access Vectorworks for as long as you are connected to the VPN. *For IT professionals, SSH tunneling (port forwarding) is also an option* For professional licenses using Series G, you can also borrow the license if you are unable to remain connected to the network or plan on traveling while working with Vectorworks. The Borrow button can be found in the Login Dialog of Vectorworks. The license can be borrowed for up to 30 days unless otherwise limited by the License Manager. If your serial number starts with "B" (Series B), you will need the dongle connected to your machine in order to launch Vectorworks successfully. To switch computers, just move the dongle to that machine and use the same installer and serial number to install Vectorworks. Temporary License: If you are having trouble getting Vectorworks set up from home, please contact us directly and we will happy to provide a temporary license to get you up and running today. For customers in the United States, contact customerservice@vectorworks.net. For international customers, contact your local distributor at https://www.vectorworks.net/international. Once you have Vectorworks installed and activated, you may need to access files or drawings. These would need to be accessed through Cloud storage or manually transferred from one machine to another. When using Project Sharing, the best way to transition into a remote working environment would be to move the project to a supported cloud solution, like Dropbox. To move your Project File from a local server into a cloud storage solution like Dropbox, it is best to follow these steps: 1. Open your existing Project File(PF) in Vectorworks 2. Using the “Save A Copy As” menu command, save a copy as a PF to your Desktop 3. Create a folder within your local Dropbox folder 4. Move the new PF into that folder 5. Share the entire folder with the rest of the team. *Note- Make sure everyone working on the project has the Dropbox client installed* Working with Project Sharing and Dropbox requires a specific workflow. It is important to remember: 1. Don't duplicate, copy, or rename your Project File. You must use the "Save a Copy As" command to duplicate the file. 2. Turn off Backups (Dropbox provides sufficient history of all changes to the PF). 3. Do not store your Working File in Dropbox. Always save the Working File locally. For more information on using Project Sharing with Dropbox, please click the link below: http://app-help.vectorworks.net/2020/eng/index.htm#t=VW2020_Guide%2FProjectSharing%2FProject_sharing.htm&rhsearch=Dropbox&rhhlterm=Dropbox&rhsyns=
  19. Yes, they will all work on Catalina when you have the latest Service Pack installed.
  20. @Philip Pearlman you will just want to make sure that Vectorworks is completely up-to-date with the latest Service Pack to ensure no compatibility issues.
  21. I can confirm that Vectorworks 2019 and Vectorworks 2020 are compatible with macOS Catalina!
  22. @Biscontin Sorry for the delay...It looks like we will not be able to include a fix for this in Vectorworks 2019. I am checking with our engineering team to see if there is any way to have it included.
  23. Sorry for the delay... this one appears to be more complicated than initially thought. It is slated to be fixed in our next Service Pack, SP3.
  24. @WhoCanDo You are correct. I just checked the status of this and it looks like it will not be fixed until our next Service Pack, SP3.
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