Jump to content

jblock

Vectorworks, Inc Employee
 View Profile  See their activity

  • Posts

    235

  • Joined

  • Last visited

 Content Type 

Everything posted by jblock

  1. jblock
    @Landartma I sent you an email this morning so we can troubleshoot
  2. jblock
    @hollister design Studiono worries, you can use the support request form here: https://customers.vectorworks.net/support
  3. jblock
    @hollister design Studio the update failing could be caused by a network issue or more likely a permissions issue. Can you submit a support request directly to technical support so we can get more detailed logs and get you up and running with Update 4 ASAP? Thanks
  4. jblock
    @gwww Please make sure your Vectorworks Cloud Services app is up to date and then restart Vectorworks. This should fix the issue.
  5. jblock
    @line-weightI am not able to replicate this in any of my files. Can you send me an example file with the Notes where this is happening so I can investigate further?
  6. jblock
    @b303lmr we will need more info as to where the files are stored, how they are being accessed, etc. Please reach out to technical support via the Support Request Form on the Customer Portal so we can help get this resolved. Thanks
  7. jblock
    @LarryOI can see how this functionality would be very useful. I will submit this to our development team as an enhancement request. Hopefully this is something we can add in a future version.
  8. jblock
    @livespace josha Some things to check so we can try to replicate... Does this happen on an external display? Are there other applications running when this occurs?
  9. jblock
    @livespace josha are you running the latest update for macOS Sonoma, or an earlier version of macOS? I am not able to replicate this on my MBP running Monterey or Ventura.
  10. jblock
    @DSmith2300 Are you saying that this issue only occurs when running Outlook and Vectorworks at the same time? I have Outlook and Vectorworks installed on all of my machines without any problem using shortcuts. This type of issue is typically caused by another application conflicting with the shortcut keys. If you restart your machine and launch Vectorworks before any other apps, do you still have an issue?
  11. jblock
    @bjoerka I am not aware of any issues like this related to Update 3.1. If you contact Technical Support directly, we can retrieve some crash logs and more info to help figure out what is causing this. Thanks!
  12. jblock
    @TT808I have not seen any reports of this. Can you contact technical support directly for help? You can submit a Support Request using the Support Request Form on the Customer portal. https://customers.vectorworks.net/support
  13. jblock
    @BG Can you send me a version of the file where the metadata is large (before you clear it)? It looks like the version of the file you sent before was not in the problem state. I apologize for the delay, I missed the notification for your previous comment.
  14. jblock
    @rDesignwe recently created an article to help troubleshoot origin issues.
  15. jblock
    @Neves+Creative Inc.Can you post an example file with the Extrude so we can take a look?
  16. jblock
    Hi @Greg Mitchell I tested this on two different M2 machines here and I am not seeing any issue. Can you send me a DM with your System Profile from your machine so I can investigate? Thanks!
  17. jblock
    @DWrightLocal80I am not aware of any issues like this in Vectorworks 2024. Can you DM me a copy of the .vwx file and the .pdf so I can take a look? Thanks!
  18. jblock
    @eperisif you contact Technical Support directly, via the Support Request form on the Customer Portal, we will be able to reset your activations and get you up and running on the new computer. Thanks!
  19. jblock
    @hollister design Studiodo you have any Sketch mode applied? Does this happen if you open a new, blank file?
  20. jblock
    @CKCplease submit a support ticket via the support request form on the Customer Portal. Our Technical Support team will be able to help.
  21. jblock
    @BG can you send me a copy of the .vwxp file so I can investigate?
  22. jblock
    @michaelk I have seen this kind of thing happen when other applications are conflicting with the shortcut(s). Are you able to restart your machine and check Vectorworks again? If you have any other apps running, can you close them out and see if the shortcut starts working again?
  23. jblock
    @cbergif you send me a copy of the file, I can investigate
  24. jblock
    No worries, I can find it.
  25. jblock
    @bjoerka can you contact Technical Support directly and upload a copy of the PF with the large metadata so we can investigate? https://customers.vectorworks.net/support
×
×
  • Create New...