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jblock

Vectorworks, Inc Employee
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  • Occupation
    Technical Support Manager
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    United States

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  1. @Ramon PGDM is a direct message. Since the file is large, can you email me a link to download the file so I can investigate? Thanks!
  2. @line-weightAre there any stray objects located very far from the origin or from the rest of your drawing? If you send me a DM with a copy of the file, I would be glad to take a look. Thanks!
  3. @Ramon PGThis looks similar to what can happen if you have objects located very far away from the internal origin or the rest of your drawing. If you send me a DM with a copy of the file, I can take a look. Thanks!
  4. @domer1322When the older version is deemed incompatible, it can be for a variety of reasons. In many cases, that version will not launch at all, or will cause such issues that its use is almost impossible. In other cases, there may be major tools or workflows that do not work. We say incompatible because it does not meet the standards that are acceptable for our software to run on an operating system and because it will not be updated in the future if any issues arise with that version on the incompatible operating system. In my experience, I have found that some users get lucky and are able to successfully launch a version of the software on an unsupported operating system, but it is almost always met with immediate performance and stability issues.
  5. Updated 3/19/2020 The Vectorworks Updater can be used in two modes: GUI mode and CLI mode. GUI mode is what most users use and guides them through any updates or other operations via buttons, menus, and other visual elements. The CLI performs the same functions as the GUI but via the command line. The CLI is accessed through calling a script file instead of the main exe/app of the Updater. You can have it show help by: Windows: "c:\Program Files\Vectorworks 2020\Vectorworks 2020 Updater\resources\cli.bat" -h MacOS: /Applications/Vectorworks\ 2020/Vectorworks\ 2020\ Updater.app/Contents/Resources/cli.sh -h On both platforms, the help command prints the usage help: For help on a specific command, you can use the arguments -h <command>, such as: Windows: "c:\Program Files\Vectorworks 2020\Vectorworks 2020 Updater\resources\cli.bat" check -h MacOS: /Applications/Vectorworks\ 2020/Vectorworks\ 2020\ Updater.app/Contents/Resources/cli.sh check -h Here is a quick description of the commands: • check: Prints out some basic info on your version and says whether there’s an update available • check-simple: returns 0 or 1 based on if an update is available or not. This is how VW calls to check for updates. • repair: Checks that every file that’s supposed to be installed is present and valid. Fixes any problems that it finds. • download-generic-update: Downloads a .vwupdate file that can be used to update Vectorworks while offline or on multiple machines. • download-update: Downloads a more specific (and smaller) .vwupdate file that can be used to update Vectorworks from a specific version to a specific version. • update: Updates Vectorworks. Used to do a normal update, or use a .vwupdate file with the –input option. • download-latest-updater: This can be used to download an updated Vectorworks Updater package. This is done automatically at startup in the GUI. Again, for any of these commands there is further help if you append -h to the command as in: Windows: "c:\Program Files\Vectorworks 2020\Vectorworks 2020 Updater\resources\cli.bat" check -h MacOS: /Applications/Vectorworks\ 2020/Vectorworks\ 2020\ Updater.app/Contents/Resources/cli.sh check -h Known Issues: 1) The updater may complain about not finding “CommonDir” on Windows. It will show an error such as: Could not find a path for the update location 'commonDir'. To correct this please run this again with the arguments -L commonDir:<path> with <path> being the correct directory, or contact support In this case, you can supply commonDir as follows: "c:\Program Files\Vectorworks 2020 SP2 Updater Cli\Vectorworks 2020 Updater\resources\cli.bat" -L "commonDir:\Program Files\Common Files" -h Please note the quotes (due to spaces in the path). Also note no drive letter supplied. There is currently a bug passing a drive letter, which is fixed in newer updaters.
  6. @hollister design Studio We will have someone from the Technical Support team reach out to you today and gather some needed info. We should be able to get you up and running without issue soon. Thanks!
  7. @axhake I believe this issue was addressed in our most recent Service Pack, Service Pack 2. Can you please confirm that you are up to date with this service pack and let me know if you still have this issue? Thanks!
  8. @domer1322 You can still use Vectorworks 2015 as long as you are on a supported operating system, even with mac OS X. Can you send me a DM with your license details so I can look into your issue and make sure we can get you up and running with 2015? Thanks!
  9. This video will cover how to upgrade your Series G license with the Site Protection Server.
  10. I'm fairly sure that you will need to have the device focused in order to see the Gobo.
  11. @CKPLighting Is the lighting device aimed at an existing focus area specified in the Focus field of the Object Info palette?
  12. @Arianna Losi Please contact your local distributor directly. They will be able to assist. Thanks,
  13. Please contact your local distributor directly for assistance. They can approve your student account and issue the serial number. Thanks,
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