inikolova
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Posts posted by inikolova
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On 2/21/2022 at 8:13 AM, elepp said:
At the moment it's running very buggy for us. The pins are jumping around and resetting themselves. I have to reload the browser regularly 😔
It's costing us a lot of time to make changes.
On 2/21/2022 at 3:08 PM, elepp said:Today this tool was beyond usable. The pins were jumping around, changing their colors randomly, changing their sizes.
I didn't realize it was so bad. Would you be able to capture a screen recording when this happens so we understand the issue better? We won't know how to fix it if we don't know how to reproduce :-).
On 2/21/2022 at 8:13 AM, elepp said:The line break of our texts happen in weird places.
I logged an issue in our bug tracker. I think the text just gets cut off when it reaches the end of the row, which length is determined by the size of the thumbnail preview. I asked if this limit can be increased, so longer words can fit in it. What do you think would be a good character limit?
On 2/21/2022 at 8:13 AM, elepp said:This seems to be a safari issue. It works in Firefox.
Thanks, I saw the issue and reported it to the team. It happens on Safari, and only for Board slides.
On 2/21/2022 at 8:13 AM, elepp said:We can change the names of the pins but the names of the files stay the same in the presentation.
I added this to our list of improvement requests to address this year.
On 2/21/2022 at 10:44 AM, elepp said:How does the 3D Panorama defines it's starting point.
A pin in a Tour slide can have two saved camera positions, to allow you to fine-tune its view depending on how the viewer accesses it.
- Pin opened from a panorama view: Set the camera position when you create the pin; you can modify it later by using the pin edit controls. You may have more than one pin that opens a particular panorama image.
- Pin opened from the Tour map or the side navigation pane: Set the camera position from the image’s context menu n the Resource panel of the Tour editor or Tour map editor, or from the Tour map pin edit controls.
Note that the tour will start with the camera position set for the first image in the Resource panel that has the home icon.
I believe the camera's default initial loading position was determined by the view set on export as well. I am checking with an engineer for more information.
Best regards,
Iskra Nikolova
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8 hours ago, elepp said:
- The starting camera position should always be adjusable, also in Panoramas that are not part of a tour. I dropped a panorama on a floorplan and can't adjust the view. Now people have to rotate the view first to see where they are.
I like the idea. I submitted it to our list of improvements to consider.
8 hours ago, elepp said:The layout is very limited. We would like to have more freedom in layouting our presentations.
We have received a lot of feedback about this. We are planning to tackle this soon (definitely this year, but we don't have an exact timeline set)
8 hours ago, elepp said:- Occasionaly the pins I create are jumping around when I am trying to adjust them.
I am aware of this issue. With the flexible layout implementation, I am sure the way pins are implemented will have to be changed.
8 hours ago, elepp said:Changing lots of pins is very tedious. We like to indicate different types of images with color codes, but if we change the colors it becomes a very tedious job changing 20 pins.
This is another improvement we are planing to start working on soon.
8 hours ago, elepp said:Scaling issues like these happen.
I am not seeing this issue currently. It would be appreciated if you could provide more details around the circumstances under which this is happening.
8 hours ago, elepp said:If I type this text in the editor I don't see it in the presentation. Somehow the <> lead to the software ignoring the text.
Nice finding. I filed a bug to the team to look into it.
9 hours ago, elepp said:Pins that are very low on the presentation become very painful because the settings are disappearing.
I am aware of this as well. Since there is a workaround, we have not considered as a high priority item, so it still unresolved. I informed the team about your report, to raise awareness of the issue. I hope it can be fixed soon.
Thanks for the time you took to share these items with us!
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Hi @joestewart4669,
Non VSS users can upload panoramic images to the Vectorworks Cloud Services and a shareable link can be generated from there. Right-click and select Share link.
Create the link and configure it from the SHARE LINK dialog.
Here is one link for a panorama that I have to see what the experience will be for you recipient.
https://cloud.vectorworks.net/links/11ec85d5323ddf3eb18912a65244b947/
Would this work for you?
Best regards,
Iskra Nikolova
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Hi @elepp,
I am glad to hear you are using the presentations. I am not aware of the problem you describe. If you could send me a link to a presentation that you had this problem with, and let me know what changes you have made, but didn't get saved, I would be able to pass that info to the engineers to investigate further.
You can email me at inikolova@vectorworks.net.
I look forward to helping you further.
Thanks,
Iskra
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Hi @_James,
That's correct about Google Drive and delta sync. Project Sharing would still work with Google Drive, but your experience with Dropbox would be better because it syncs changes to the Project file much faster, so the time periods in which others are blocked from working with the project file are smaller. I asked if you have tried it, because there is still a chance that it might work satisfactory for your needs, if you are mindful of this limitation. I suggest you give it a try before giving up on that option, because that would be the only way for you to keep all of your files on Google Drive and use Vectorworks Project Sharing. All other options would require you to store your project files elsewhere.
I hope this helps.
Best regards,
Iskra Nikolova
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Hi Eduard,
Thank you for your feedback! I already had these wishes recorded in our tracking tool, so I went ahead and added your votes for them. We have a long list of wishes for nice usability improvements for the Presentations. I am happy to see that more and more users are trying to use them. I hope we would be able to tackle these improvements soon. I don't have a set target date right now, but these are definitely on our radar, along with many others.
Please keep your wishes coming. We want to hear what you think is working great and what needs improvement, so we can make the Presentations tool better.
Best regards,
Iskra Nikolova
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Hi All,
I have some good news for you! We are currently developing support for Shared Drives on Google Drive. I don't have an exact estimate of completion. Unless we run into any major issue, it could be released before the end of this year.
On 9/2/2021 at 8:46 AM, _James said:Is there a way for VCS to access GoogleDrive Shared Drives and then administer the project sharing?
Even if you integrate Vectorworks Cloud Services with Google Drive Shared Drives, those will not sync to your desktop via the Vectorworks Cloud Services desktop app. So, you wouldn't be able to do project sharing this way. The SharedDrives would only be accessible via the Vectorworks Cloud Services web portal, so you could use the cloud processing, as well as the viewing capabilities of Vectorworks Cloud Services web portal. Have you tried doing Project sharing with the files stored directly on the Shared Google Drives?
Best regards,
Iskra Nikolova
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Hi Peter,
Thanks for sharing your results! Yes, it is possible to add more styles and we are planning to do that, but I don't have an exact date right now.
Best regards,
Iskra
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Hi @Sky,
Thank you so much for your feedback! We are actively working to improve Nomad's viewing capabilities - currently in the 3D viewing space, but the 2D is on our radar as well.
1. Measuring and snapping were one of the first features we added to Nomad. At that time we only had Generate PDF. Later, when we implemented Cloud Publish, the measuring and snapping was not added.
2. Generally, we do not recommend placing the local Vectorworks Cloud Services folder within a folder of another cloud storage provider. Our engineers looked at the logs and did not find any signs of conflict file created by Vectorworks Cloud Services. We believe the conflict was generated by another cloud storage provider. I am sorry that you have to use a workaround instead of your preferred way to setting up your file structure. I don't think you should be uncomfortable saving the master copies of your Vectorworks files on Vectorworks Cloud Services though. We have protection mechanisms in place in the event the file gets unintentionally modified or deleted. Each file has version history from where you can restore prior versions. We also have Cloud Trash where all deleted files go. They can be restored to their original location from there.
3. Supporting Dropbox and Google Drive integrations were features we had to implement. It is absolutely possible to add other storage providers to this list. We have had many other requests to expand in this area. Currently, we are working on providing support for Shared Drives with Google Drive. iCloud is on our list for other storage providers to add as well. If we had the integration, you would't have tried to add your Vectorworks Cloud Services folder within your iCloud Drive. I hope we can have that in the near future, but I can't offer any solid plans at the moment.
4. Yes, if you rename the file, you are breaking the connection between the generated pdf and the metadata file where the snap and measure info is stored, because they are associated by name. That is the main reason why we don't have move/rename feature on our web portal yet. We had efforts to add this feature in the past, but it hasn't materialized yet due to issues that were found during testing.
With the re-engineering effort for the 3D model viewer, we may be able to re-imagine how we do measuring on the mobile devices. At the end, the implementation may look totally different and all of the existing issues could become obsolete. So, at this point we are holding off on improving these areas, until we know what the full possibilities are with the newer technologies.
I hope this information is helpful.
Best regards,
Iskra Nikolova
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Hello @Sky,
Measurement data and snap points in PDFs are generated by the cloud server when a .vwx file is submitted for PDF generation using the Generate PDF feature on the Vectorworks Cloud Services web portal, desktop app, or Vectorworks Nomad. For example, right click on a .vwx file on cloud.vectorworks.net to see the Generate PDF menu command.
The snap points are available only for Top/Plan viewports and can be used only by the measuring tools in Vectorworks Nomad. Measurements are based on the scale set for the viewport on the sheet layer from which the .pdf page was created.
Unfortunately, PDFs produced by the Publish command do not contain this data.
We will investigate the conflict issue you reported and will get back to you. Are you using the Vectorworks Cloud Services desktop app on more than one computer? Typically, a conflict would occur when you make changes to the files/folder structure on one of the machines while one or more files are opened in Vectorworks on the other computer. The conflict file would be available only on the machine that had the file opened. The other files, including the different (older) version of the conflict file, should be available in their new location on both computers, if that location is selected for syncing in the selective sync settings. I hope that helps a little bit while we investigate your issue.
Best regards,
Iskra Nikolova
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Hi Kenny,
I work with the team that develops the Nomad app. It seems like the account that you are using to sign into Nomad doesn't have a Service Select membership associated with it. Sign into https://customers.vectorworks.net/dashboard and check your Service Select benefits status. If something doesn't look the way you think it should, please reach me at inikolova@vectorworks.net and I can connect you with someone who would be able to help.
Best regards,
Iskra Nikolova
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1 hour ago, Dave Donley said:
Another thought is that the newest version of Vectorworks Nomad integrates with the iOS Files app. This lets any other mobile app get access to your Vectorworks Cloud Services files. So you could stylize an image using mobile app and bring it back to desktop more easily.
I'd like to provide a few clarification points here. The mobile app used for the image editing needs to have the capability to communicate (import/export files) with the iOS Files App. Some apps can only access files from the iOS Photos app, so this workflow wouldn't work with them. If the app can access the Files app, then the workflow requirements are as follows:
- Store the referenced image file into the Vectorworks Cloud Services folder.
- Run the Vectorworks Cloud Services app, so that the file is synced to the Cloud
- Install the latest iOS Nomad app and sign in
- Open the iOS Files all and enable Vectorworks Nomad as a "Location".
From now on, any file stored in Nomad that is modified by any app on the mobile device will sync back to your Vectorworks Cloud Services folder. So, to get the updated file into Vectorworks only requires an update of the reference.
Also, I wanted to remind you that the Cloud Services web portal has al Machine Learning-based job called "Stylize image" (available to Service Select members only). Give that a try and let me know your thoughts.
Here is a screenshots on how to find it.
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Hi Everyone,
Yes, it is true that The Vectorworks Cloud Services app did not have a dock icon until earlier this year. We will investigate the reasons why this happened, because we have not made any intentional changes in this regard. It is possible that it could have been caused by upgrading the version of one of the libraries that we use. I submitted a request to the Cloud team to investigate and try to remove the dock icon.
Best regards,
Iskra Nikolova
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Here are the system requirements by Maxon:
https://www.redshift3d.com/product/system-requirements
Also, I'd like to add that Vectorworks Cloud Services now has servers that meet the Redshift requirements. So, even if your hardware doesn't meet the system requirements you can submit jobs with Redshift render mode to be processed on the cloud. Redshift only currently works for Export Panorama and 360 path animation movies, but we are working to make it available for the other job types as well.
I hope this helps.
Best regards,
Iskra Nikolova
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Hi @grant_PD,
I am not aware of a known issue with this functionality at this time. I would be happy to help you find out what is going on.
Would you mind sending me the .vwx file that you experienced the issue with, so I can try to reproduce the issue and investigate further? You can email it to me at inikolova@vectorworks.net.
I see that you have submitted 2 Publish jobs on September 2-nd and 1 Publish job on September 3-rd. I see the first job finished very quickly (2 mins), and the other two ran for 22 and 25 mins. Did all of these return results from un-updated viewports?
Your help with troubleshooting this issue will be greatly appreciated.
Best regards,
Iskra Nikolova
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I'd like to chime in with what the Vectorworks Cloud Services desktop app offers. Perhaps it can be used instead of the third party cloud storage app? It has a setting for excluding backup files from syncing, no matter which folder (within the Vectorworks Cloud Services folder) they are in.
The Vectorworks Cloud Serviced desktop app also uses delta sync (for files larger than 200 MBs).
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Thanks, @Christiaan! I commented on the VB issue with my findings, but I will post a summary here for everyone else to be able to see. The issue you are seeing seems related to the size of the model and this should no longer be an issue with the re-engineered 3D model viewer that we are currently working on. I sent the issue to our engineers to see if we can have a short-term solution. It seems like the current Web View viewer, when used within the web portal, fails to load when the page is reloaded under high memory consumption circumstances.
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Very cool! Thanks for sharing!
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Please make sure you have the latest available app version installed. You can download it from here:
https://cloud.vectorworks.net/download/latest/Mac
Just drag it to the apps folder to replace the old one.
Please let me know if the issue persists and we will investigate further.
Best regards,
Iskra Nikolova
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Hi @Christiaan,
Do you have a bug number for the problem you are referring to? I remember one bug where export to Temporary Storage was returning a script error, and I believe that was fixed in 2021 SP3. What Vectorworks version are you using?
Best regards,
Iskra Nikolova
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I am collecting requests for other third party cloud storage integrations, but we do not have anything lined up for implementation yet. I will talk to the team to see if we can fit another integration into our schedule, but I cannot promise anything at this time.
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Hi @LeeElston,
On the Publish dialog, select the item that you want to publish to an image and click the Options button. In the dialog box that appears, make sure the checkbox to Update visible out of date viewports is enabled.
Please let me know if you continue to have troubles.
Best regards,
Iskra Nikolova
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We are planning to release a new version of the Vectorworks Cloud Services desktop app in a couple of days, which we would expect to fix this issue. I will let you know when it becomes available.
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Thank you for your participation yesterday! It was very nice talking to you!
Is the 'Nomad' app still alive and does anyone use it?
in General Discussion
Posted
We are in a process of updating the sample files. They should be there in a day or two.