inikolova

@mjm, thanks! I see your point. It makes sense when you have more than one projects going on in parallel and you don't sit idle waiting for the cloud processing to complete. Can you elaborate on why having the .vwx file with the updated viewport is more valuable to you than having a PDF with the rendered viewport?

@Christiaan Thanks for reviving this thread! Saving the .vwx file with the rendered viewports back to your account is a quite simple task. However, think about what happens when you send a file for rendering on the cloud, and you continue to work on your local copy and make changes. By the time the cloud finishes rendering your viewports, you made some changes to the file, but the file you get from the Cloud with the updated viewports doesn't have your latest changes. Is that desirable? I think not. Saving a copy of of a .vwx file every time you do cloud rendering can be a dangerous setting, if not used properly, which is waiting for the cloud to do the rendering and then continuing work with the copy of the file you received when the rendering is finished. To me, waiting for your rendering to complete before you can continue working defeats the whole point of cloud rendering. I think the best way to implement your request would be with streaming, allowing the cloud to send updates directly to the .vwx file that you are working on, but we don't have this yet.

Hi @Florane, The purpose of the Google Drive integration with Vectorworks Cloud Services is to allow you to use the Vectorworks Cloud Services features without having to modify your existing Google Drive workflow or file structures. You can submit cloud processing jobs from files stored in Google Drive, and you can view 3D models (.vgx files), panoramic images, or 360° animation movies via the Vectorworks Cloud Services web portal or the Nomad mobile app, for example. Syncing and collaboration with the files should be done with Google Drive directly. The file needs to be downloaded by the Google Drive destop app. If you download it from the Cloud Services web portal, the updates you make won't sync back to your Google Drive. Copy to home creates a copy of the file on the Vectorworks Cloud storage, which is not connected to the original in Google Drive. The changes you make to the file copied to the Vectorworks Cloud storage will be synced only to the Vectorworks Cloud, if you use the Vectorworks Cloud Services desktop app, but the changes won't make it back to Google Drive automatically. Yes, Sync and Edit permission is only supported for files on Vectorworks Cloud storage. You should share the folder with Edit permissions through Google Drive directly. We will investigate. This should work, but it doesn't seem to work for me at the moment either. I have notified our developers. I think it becomes very simple when you understand when it is appropriate to use the integration, and when it is better to use the app that stores the data. You don't have to migrate everything to Vectorworks cloud, but if this is your desire, we will be happy to accommodate your needs. Purchasing additional storage is not available at the moment, but we are able to increase individual quotas as needed, free of charge. Please feel free to message me directly and I will be happy to help you further. Best regards, Iskra Nikolova

Hi @dnhopper, I am sorry to hear that you are having difficulties making custom fonts work with Vectorworks Cloud Services. One requirement is that the font files need to be placed on the same cloud storage where the .vwx file is stored. So if your file is stored on Dropbox, the fonts need to be on Dropbox, and you need to select "Store on Dropbox and Process on Vectorworks Cloud" in the Publish dialog: If this doesn't help you, please send me a direct message with a link to your file in Dropbox and the names of the fonts that are not being found. With this, I would be able to investigate the issue and try to help you with making it work. Trying to Publish from a simple file with custom fonts from my Dropbox worked for me, so I need to look into your specific scenario. Are the fonts you uploaded converted from a different format before uploding to Dropbox? Often, I find that the reason for custom fonts not working is due to conversion. I am able to fix the issue of this kind by editing the font metadata with a font editing tool. Best regards, Iskra Nikolova

@Max Jones, We found that your issue is caused by the + character in the file name. Please rename the .vwx file and regenerate the 3D model and it should work. We are working on fixing the issue. Best regards, Iskra Nikolova

@jbtroost Thank you for your help! Yes, my experience with Chrome is also the best when it comes to viewer performance. Other browsers are not as optimized as Chrome. I don't think there was ever an export setting that relates to shadows. It is in the viewer - in the Settings panel. I hope that helps. Please let me know if I could help with anything else. Best regards, Iskra Nikolova

@Matt Overton, The button has a tooltip on mouse hover, but I can see how it can be easily missed. All points taken, we will make corrections accordingly.

@Matt Overton, Thanks for your feedback. I am sorry to hear you found the job cancellation hard to find and thanks for pointing out the lack of a confirmation dialog. We will take care of these items. Regarding the differences in rendering that you see locally vs the cloud - it could be due to different Vectoroworks build numbers (older build may work properly while a newer build have a problem or vice versa). Please feel free to send me a direct message on the forum with more details about the differences you are noticing and I would be able to investigate further. Best regards, Iskra Nikolova

Hi @Johan de Groot • LYVR, Would you please clarify which aspects of the navigation you find difficult? We spent a lot of effort on the navigation and would like to hear how you think it can be made easier. We are actively working on numerous improvement of the viewer and will be happy to include navigation improvements in our upcoming iteratiiterations. Best regards, Iskra Nikolova

@Tom W., Are you using a custom workspace? The command is available in all standard workspaces, but you can also add it to your custom workspace using the workspace editor.

@line-weight, The Export VGX command is available in Vectorworks 2022 SP3 or later. I will make sure to include this in the Help. Thanks for pointing that out! I am glad you managed to export the model via the Vectorworks Cloud Services desktop app. Yes, transparent objects cast shadows currently. We are looking forward to fixing this it as we implement a "white model" functionality. It will require marking which objects are transparent so we don't make them white, so we can use that to also disable shadows. Reagrding your glass texture that appears opaque, please send me a message with a test file so we can evaluate this specific case further. We are aware of some issues with displaying transparency. Draw edges is coming soon, along with white model. 😉 Best regards, Iskra Nikolova

Hi @elepp, I am sorry to hear you are having troubles. Please send me a message with the link to the .vwx file and I will investigate. Best regards, Iskra Nikolova

Hi Tom W, Both of these improvements (ability to change the background and clip cube rotation) are currently planned for release in September 2022. Best regards, Iskra Nikolova

Noted! Thanks!

This was a known problem before the release and we already have a partial solution for it. For the next release, the panel will hide when you start moving the slider. For a final solution, we are planning to have all the panels be adjustable size. RPReplay_Final1648750001.MP4

Comparing the https://tinyurl.com/y7vuwwhp and https://cloud.vectorworks.net/links/11ecafc3ad270371ba2e0e94425bea9f/, I think the planar geometry is missing, which is not yet supported by the new viewer. There is a way for you to continue to use the old viewer while we work on adding support for planar geometry. You can bring back the old Export Web View menu command from the Workspace editor. When you upload the .vgx file to the Vectorworks Cloud Services web portal, it will open it with the old viewer. I hope that helps!

Seems that Safari is just slower on all stages - downloading the viewer, downloading and unzipping the scene, loading the scene. This might also be happening because of unpacking compressed textures on the CPU in Safari which could be incredibly slow. Not sure if we can do much for this, seems that Chrome is just optimized better than Safari. Potential future improvements in model file size and viewer size might help remedy the problem a bit. Would you please specify the problems you had, so we can investigate further? Draw edges is on our list. Added your vote/comment to it. Saved views and classes are being considered, but they are not trivial. Some discussion about classes and saved views here: This is on our list. I added your vote and comment to it. This was just the first release for the Unity-based viewer. We are continuing development of new features and improvements with full steam. Thank you so much for your constructive feedback, we are glad to hear you are satisfied to some extent :-). And thank you for the good words about the work that has been done so far!

I am not sure I understand the problem. Are you saying you tried to adjust the view while you were upside down, and that did not work? I think that is expected as the current restriction is that you can only view the panorama in a landscape orientation (rotated to the right). Yes, when you reach the North and South poles, the motion and orientation sensors stop there to prevent you from rolling over. You could drag the image to adjust the view up and down relative to the position of the device. Does this help?

Panoramas have a fixed orientation due to numerous technical issues associated with handling device orientation changes. Try rotating your device to display the panorama in the correct orientation. We have plans to have Unity-based desktop 3D model viewer that you can use to view .vgx file on the desktop. I think this will satisfy your need.

Thank you for the continued discussion on saved views and the different cases where they may be useful. As far as I know from speaking to the developers, dealing with saved views and their class/layer visibilities, is not trivial. That is the reason why they were not included in the initial release. We will be having team discussions, considering your input, and we will see what's feasible for the short-term, and what would be more of a long-term goal.

Exactly!

If you are using iCloud, and don't want to use Nomad, that is totally fine. You need to use Nomad only if you want your file to be saved on the Vectorworks Cloud Services storage. For example, if all your other project files are stored there and you want to store the Morpholio files at the same place. If you prefer iCloud, it is an equivalent alternative. No Nomad is needed in this case.

This is not an error exactly. It happens when we can't redirect you to the app after you sign in. Using face ID or other auto-fill mechanisms may result in this page. We implemented this page as part of the login workflow, to catch these scenarios. There is a button that takes you back to Nomad for your convenience since we were not able to do this automatically. You don't have to type in your credentials manually, you just have to tap the Go to Nomad button when you see this page. This should not be a reason for concern.

You are referring to the ability to define the initial view upon loading in the viewer, right? The old web view export was using the current position of the camera upon export for the initial view, but that hasn't been re-implemented for the new export and viewer. This is one of those things that we will work on for subsequent releases. I think there may be different ways to go about this. This might get connected to the wish for saved views, as the initial view is a flavor of a saved view the way I see it. Yep, I already have your other wishes on our list. Thanks! Iskra Nikolova

- Edges are under consideration alongisde with many other visual improvements, such as ambient occlusion, for example. In the old viewer, the center of rotation was fixed and was based on the origin of the .vwx file. The center of rotation in the new viewer is determined dynamically, aiming to never be outside the current view. If the tap is over the model, the center of rotation is determined by a ray cast to the nearest object surface. If the click is on an empty region of the scene, the center of rotation is set to the center of the screen at the depth of the last rotation. We can add an setting to rotate the view with the joystick. This is on our list of features to carry over from the old viewer to the new. Thanks for the discussion about saved view. This is also on our list of future improvements. We think that saving a view within the viewer could also be helpful, and also a way to "play" these views, like an animation, would allow you to just hand over the model to your customer. They would be able to see exactly what you define for them and they wouldn't need to learn how to navigate. Please keep your suggestions coming! Best regards, Iskra Nikolova