Jump to content

inikolova

Vectorworks, Inc Employee
  • Posts

    690
  • Joined

  • Last visited

Posts posted by inikolova

  1. @Claudia P.,

     

    Are you trying to Publish to the Cloud? Can you check if the Vectorworks Cloud Services app is up and running? A few days ago, we noticed a pronblem with the app not launching after an auto-update. I assume you may have this issue because of that. If the desktop app is not launching, try:

    1. Restarting your computer. It the issue persists, continue to step 2.

    2. Downloading the latest app from https://cloud.vectorworks.net/download/latest/Mac or https://cloud.vectorworks.net/download/latest/Windows and install it, replacing the current version that is on your computer. 

     

    Please let me know if these steps do not fix your issue.

     

    Best regards,

    Iskra Nikolova

  2. Hi @Andy Broomell, thanks for the clarification! You are saying it doesn't work for you because you don't get the rendered viewports back to your file. I misunderstood that rendering viewports never worked in the way they are designed to do so. Thanks for explaining your workflow in detail. I will discuss this with the team to see what we can do in the short term, until we are able to offer "the ideal" solution.

    • Like 1
    • Love 1
  3. @Christiaan Thanks for reviving this thread! 

    Saving the .vwx file with the rendered viewports back to your account is a quite simple task. However, think about what happens when you send a file for rendering on the cloud, and you continue to work on your local copy and make changes. By the time the cloud finishes rendering your viewports, you made some changes to the file, but the file you get from the Cloud with the updated viewports doesn't have your latest changes. Is that desirable? I think not. Saving a copy of of a .vwx file every time you do cloud rendering can be a dangerous setting, if not used properly, which is waiting for the cloud to do the rendering and then continuing work with the copy of the file you received when the rendering is finished. To me, waiting for your rendering to complete before you can continue working defeats the whole point of cloud rendering. I think the best way to implement your request would be with streaming, allowing the cloud to send updates directly to the .vwx file that you are working on, but we don't have this yet.  

    • Like 2
  4. Hi @Florane,

    The purpose of the Google Drive integration with Vectorworks Cloud Services is to allow you to use the Vectorworks Cloud Services features without having to modify your existing Google Drive workflow or file structures. You can submit cloud processing jobs from files stored in Google Drive, and you can view 3D models (.vgx files), panoramic images, or 360° animation movies via the Vectorworks Cloud Services web portal or the Nomad mobile app, for example. Syncing and collaboration with the files should be done with Google Drive directly.

    20 hours ago, Florane said:

    If everything is on the drive, and I connect through the VCS, then do I need to download the file to work on it ? But I would loose the SYNC feature I guess...

    The file needs to be downloaded by the Google Drive destop app. If you download it from the Cloud Services web portal, the updates you make won't sync back to your Google Drive.

     

    20 hours ago, Florane said:

    For example, could we use the 'copy to home' option to get this folder copied to our VCS folder on our computer. Work on it for a bit, it syncs back to the drive and once we are done we remove the home copy. Would that work ? 

    Copy to home creates a copy of the file on the Vectorworks Cloud storage, which is not connected to the original in Google Drive. The changes you make to the file copied to the Vectorworks Cloud storage will be synced only to the Vectorworks Cloud, if you use the Vectorworks Cloud Services desktop app, but the changes won't make it back to Google Drive automatically.

     

    20 hours ago, Florane said:

    We can't seem to be able to share a google drive folder through SYNC and EDIT option. is that normal ?

    Yes, Sync and Edit permission is only supported for files on Vectorworks Cloud storage. You should share the folder with Edit permissions through Google Drive directly.

     

    20 hours ago, Florane said:

    Also, we can't download any file that sits on the drive, we all get error messages 'failed - Network error'.

    We will investigate. This should work, but it doesn't seem to work for me at the moment either. I have notified our developers.

     

    20 hours ago, Florane said:

    Everything seems so complicated ! We would be happy to migrate everything to the Vectorworks cloud and only use from here as we got how it works now but we only have 20GB and can't find anywhere how to buy more storage space, that doesn't seem to be available.

    I think it becomes very simple when you understand when it is appropriate to use the integration, and when it is better to use the app that stores the data. You don't have to migrate everything to Vectorworks cloud, but if this is your desire, we will be happy to accommodate your needs. Purchasing additional storage is not available at the moment, but we are able to increase individual quotas as needed, free of charge.

     

    Please feel free to message me directly and I will be happy to help you further.

     

    Best regards,

    Iskra Nikolova

  5. Hi @dnhopper,

     

    I am sorry to hear that you are having difficulties making custom fonts work with Vectorworks Cloud Services. One requirement is that the font files need to be placed on the same cloud storage where the .vwx file is stored. So if your file is stored on Dropbox, the fonts need to be on Dropbox, and you need to select "Store on Dropbox and Process on Vectorworks Cloud" in the Publish dialog:

     

    Screen Shot 2022-09-06 at 2.35.55 PM.png

     

    If this doesn't help you, please send me a direct message with a link to your file in Dropbox and the names of the fonts that are not being found. With this, I would be able to investigate the issue and try to help you with making it work. Trying to Publish from a simple file with custom fonts from my Dropbox worked for me, so I need to look into your specific scenario. Are the fonts you uploaded converted from a different format before uploding to Dropbox? Often, I find that the reason for custom fonts not working is due to conversion. I am able to fix the issue of this kind by editing the font metadata with a font editing tool.  

     

    Best regards,

    Iskra Nikolova

    • Like 1
  6. @Matt Overton,

    Thanks for your feedback. I am sorry to hear you found the job cancellation hard to find and thanks for pointing out the lack of a confirmation dialog. We will take care of these items.

     

    Regarding the differences in rendering that you see locally vs the cloud - it could be due to different Vectoroworks build numbers (older build may work properly while a newer build have a problem or vice versa). Please feel free to send me a direct message on the forum with more details about the differences you are noticing and I would be able to investigate further.

     

    Best regards,

    Iskra Nikolova

  7. @line-weight,

    The Export VGX command is available in Vectorworks 2022 SP3 or later. I will make sure to include this in the Help. Thanks for pointing that out! I am glad you managed to export the model via the Vectorworks Cloud Services desktop app.

     

    Yes, transparent objects cast shadows currently. We are looking forward to fixing this it as we implement a "white model" functionality. It will require marking which objects are transparent so we don't make them white, so we can use that to also disable shadows.

     

    Reagrding your glass texture that appears opaque, please send me a message with a test file so we can evaluate this specific case further. We are aware of some issues with displaying transparency. 

     

    Draw edges is coming soon, along with white model. 😉

     

    Best regards,

    Iskra Nikolova

     

     

     

    • Like 1
  8. 34 minutes ago, zoomer said:

    But I was wondering a bit why I could not rotate the model on screen.

    Usually when you reach the "north or south pole" of a Panorama (or standard view ?),

    it will stop, but you only need to slightly rotate around the pole to re-rotate for Z

    about X or Y axis. That did not work at all in this case.

    I am not sure I understand the problem. Are you saying you tried to adjust the view while you were upside down, and that did not work? I think that is expected as the current restriction is that you can only view the panorama in a landscape orientation (rotated to the right).

    Yes, when you reach the North and South poles, the motion and orientation sensors stop there to prevent you from rolling over. You could drag the image to adjust the view up and down relative to the position of the device. 

    Does this help?

    • Like 1
  9. On 3/16/2022 at 3:09 PM, zoomer said:

    Panorama Demo (was upside down for me)

    Panoramas have a fixed orientation due to numerous technical issues associated with handling device orientation changes. Try rotating your device to display the panorama in the correct orientation.

     

    On 3/16/2022 at 3:09 PM, zoomer said:

    it would be nice to run Nomad also on the Desktop, when no iPad available.

    If VW allows Nomad Desktop usage, I could control or test what I want

    to publish - before I give it away .....

    We have plans to have Unity-based desktop 3D model viewer that you can use to view .vgx file on the desktop. I think this will satisfy your need.

     

    • Like 1
  10. 5 hours ago, Christiaan said:

    Syncing Saved Views between Vectorworks and Nomad seems like low-hanging fruit for this kind of thing. Is that not such an easy task?

     

    Thank you for the continued discussion on saved views and the different cases where they may be useful. As far as I know from speaking to the developers, dealing with saved views and their class/layer visibilities, is not trivial. That is the reason why they were not included in the initial release. We will be having team discussions, considering your input, and we will see what's feasible for the short-term, and what would be more of a long-term goal. 

    • Like 2
  11. 29 minutes ago, E|FA said:

    I'm not sure I understand why Nomad is needed in this process.

    If you are using iCloud, and don't want to use Nomad, that is totally fine. You need to use Nomad only if you want your file to be saved on the Vectorworks Cloud Services storage. For example, if all your other project files are stored there and you want to store the Morpholio files at the same place. If you prefer iCloud, it is an equivalent alternative. No Nomad is needed in this case.

  12. 13 minutes ago, E|FA said:

    At first I had trouble, with an error message saying that I had to manually type in my password (instead of using iOS keychain), but once I did that it worked.  Strange behavior.  It's working now.

    This is not an error exactly. It happens when we can't redirect you to the app after you sign in. Using face ID or other auto-fill mechanisms may result in this page. We implemented this page as part of the login workflow, to catch these scenarios. There is a button that takes you back to Nomad for your convenience since we were not able to do this automatically. You don't have to type in your credentials manually, you just have to tap the Go to Nomad button when you see this page. This should not be a reason for concern. 

×
×
  • Create New...