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Vectorworks, Inc Employee
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Everything posted by inikolova

  1. @Max Jones, We found that your issue is caused by the + character in the file name. Please rename the .vwx file and regenerate the 3D model and it should work. We are working on fixing the issue. Best regards, Iskra Nikolova
  2. @jbtroost Thank you for your help! Yes, my experience with Chrome is also the best when it comes to viewer performance. Other browsers are not as optimized as Chrome. I don't think there was ever an export setting that relates to shadows. It is in the viewer - in the Settings panel. I hope that helps. Please let me know if I could help with anything else. Best regards, Iskra Nikolova
  3. @Matt Overton, The button has a tooltip on mouse hover, but I can see how it can be easily missed. All points taken, we will make corrections accordingly.
  4. @Matt Overton, Thanks for your feedback. I am sorry to hear you found the job cancellation hard to find and thanks for pointing out the lack of a confirmation dialog. We will take care of these items. Regarding the differences in rendering that you see locally vs the cloud - it could be due to different Vectoroworks build numbers (older build may work properly while a newer build have a problem or vice versa). Please feel free to send me a direct message on the forum with more details about the differences you are noticing and I would be able to investigate further. Best regards, Iskra Nikolova
  5. Hi @Johan de Groot • LYVR, Would you please clarify which aspects of the navigation you find difficult? We spent a lot of effort on the navigation and would like to hear how you think it can be made easier. We are actively working on numerous improvement of the viewer and will be happy to include navigation improvements in our upcoming iteratiiterations. Best regards, Iskra Nikolova
  6. @Tom W., Are you using a custom workspace? The command is available in all standard workspaces, but you can also add it to your custom workspace using the workspace editor.
  7. @line-weight, The Export VGX command is available in Vectorworks 2022 SP3 or later. I will make sure to include this in the Help. Thanks for pointing that out! I am glad you managed to export the model via the Vectorworks Cloud Services desktop app. Yes, transparent objects cast shadows currently. We are looking forward to fixing this it as we implement a "white model" functionality. It will require marking which objects are transparent so we don't make them white, so we can use that to also disable shadows. Reagrding your glass texture that appears opaque, please send me a message with a test file so we can evaluate this specific case further. We are aware of some issues with displaying transparency. Draw edges is coming soon, along with white model. 😉 Best regards, Iskra Nikolova
  8. Hi @elepp, I am sorry to hear you are having troubles. Please send me a message with the link to the .vwx file and I will investigate. Best regards, Iskra Nikolova
  9. Hi Tom W, Both of these improvements (ability to change the background and clip cube rotation) are currently planned for release in September 2022. Best regards, Iskra Nikolova
  10. This was a known problem before the release and we already have a partial solution for it. For the next release, the panel will hide when you start moving the slider. For a final solution, we are planning to have all the panels be adjustable size. RPReplay_Final1648750001.MP4
  11. Comparing the https://tinyurl.com/y7vuwwhp and https://cloud.vectorworks.net/links/11ecafc3ad270371ba2e0e94425bea9f/, I think the planar geometry is missing, which is not yet supported by the new viewer. There is a way for you to continue to use the old viewer while we work on adding support for planar geometry. You can bring back the old Export Web View menu command from the Workspace editor. When you upload the .vgx file to the Vectorworks Cloud Services web portal, it will open it with the old viewer. I hope that helps!
  12. Seems that Safari is just slower on all stages - downloading the viewer, downloading and unzipping the scene, loading the scene. This might also be happening because of unpacking compressed textures on the CPU in Safari which could be incredibly slow. Not sure if we can do much for this, seems that Chrome is just optimized better than Safari. Potential future improvements in model file size and viewer size might help remedy the problem a bit. Would you please specify the problems you had, so we can investigate further? Draw edges is on our list. Added your vote/comment to it. Saved views and classes are being considered, but they are not trivial. Some discussion about classes and saved views here: This is on our list. I added your vote and comment to it. This was just the first release for the Unity-based viewer. We are continuing development of new features and improvements with full steam. Thank you so much for your constructive feedback, we are glad to hear you are satisfied to some extent :-). And thank you for the good words about the work that has been done so far!
  13. I am not sure I understand the problem. Are you saying you tried to adjust the view while you were upside down, and that did not work? I think that is expected as the current restriction is that you can only view the panorama in a landscape orientation (rotated to the right). Yes, when you reach the North and South poles, the motion and orientation sensors stop there to prevent you from rolling over. You could drag the image to adjust the view up and down relative to the position of the device. Does this help?
  14. Panoramas have a fixed orientation due to numerous technical issues associated with handling device orientation changes. Try rotating your device to display the panorama in the correct orientation. We have plans to have Unity-based desktop 3D model viewer that you can use to view .vgx file on the desktop. I think this will satisfy your need.
  15. Thank you for the continued discussion on saved views and the different cases where they may be useful. As far as I know from speaking to the developers, dealing with saved views and their class/layer visibilities, is not trivial. That is the reason why they were not included in the initial release. We will be having team discussions, considering your input, and we will see what's feasible for the short-term, and what would be more of a long-term goal.
  16. If you are using iCloud, and don't want to use Nomad, that is totally fine. You need to use Nomad only if you want your file to be saved on the Vectorworks Cloud Services storage. For example, if all your other project files are stored there and you want to store the Morpholio files at the same place. If you prefer iCloud, it is an equivalent alternative. No Nomad is needed in this case.
  17. This is not an error exactly. It happens when we can't redirect you to the app after you sign in. Using face ID or other auto-fill mechanisms may result in this page. We implemented this page as part of the login workflow, to catch these scenarios. There is a button that takes you back to Nomad for your convenience since we were not able to do this automatically. You don't have to type in your credentials manually, you just have to tap the Go to Nomad button when you see this page. This should not be a reason for concern.
  18. You are referring to the ability to define the initial view upon loading in the viewer, right? The old web view export was using the current position of the camera upon export for the initial view, but that hasn't been re-implemented for the new export and viewer. This is one of those things that we will work on for subsequent releases. I think there may be different ways to go about this. This might get connected to the wish for saved views, as the initial view is a flavor of a saved view the way I see it. Yep, I already have your other wishes on our list. Thanks! Iskra Nikolova
  19. - Edges are under consideration alongisde with many other visual improvements, such as ambient occlusion, for example. In the old viewer, the center of rotation was fixed and was based on the origin of the .vwx file. The center of rotation in the new viewer is determined dynamically, aiming to never be outside the current view. If the tap is over the model, the center of rotation is determined by a ray cast to the nearest object surface. If the click is on an empty region of the scene, the center of rotation is set to the center of the screen at the depth of the last rotation. We can add an setting to rotate the view with the joystick. This is on our list of features to carry over from the old viewer to the new. Thanks for the discussion about saved view. This is also on our list of future improvements. We think that saving a view within the viewer could also be helpful, and also a way to "play" these views, like an animation, would allow you to just hand over the model to your customer. They would be able to see exactly what you define for them and they wouldn't need to learn how to navigate. Please keep your suggestions coming! Best regards, Iskra Nikolova
  20. I passed your praise on to the team who worked on this. This was a long project and we are so happy to finally deliver it to you! We hope you enjoy it. This is just version 1 of the new viewer. We will continue to improve it and add more features to it going forward. Please let us know what you wish to see in it next.
  21. We are in a process of updating the sample files. They should be there in a day or two.
  22. I didn't realize it was so bad. Would you be able to capture a screen recording when this happens so we understand the issue better? We won't know how to fix it if we don't know how to reproduce :-). I logged an issue in our bug tracker. I think the text just gets cut off when it reaches the end of the row, which length is determined by the size of the thumbnail preview. I asked if this limit can be increased, so longer words can fit in it. What do you think would be a good character limit? Thanks, I saw the issue and reported it to the team. It happens on Safari, and only for Board slides. I added this to our list of improvement requests to address this year. A pin in a Tour slide can have two saved camera positions, to allow you to fine-tune its view depending on how the viewer accesses it. Pin opened from a panorama view: Set the camera position when you create the pin; you can modify it later by using the pin edit controls. You may have more than one pin that opens a particular panorama image. Pin opened from the Tour map or the side navigation pane: Set the camera position from the image’s context menu n the Resource panel of the Tour editor or Tour map editor, or from the Tour map pin edit controls. Note that the tour will start with the camera position set for the first image in the Resource panel that has the home icon. I believe the camera's default initial loading position was determined by the view set on export as well. I am checking with an engineer for more information. Best regards, Iskra Nikolova
  23. I like the idea. I submitted it to our list of improvements to consider. We have received a lot of feedback about this. We are planning to tackle this soon (definitely this year, but we don't have an exact timeline set) I am aware of this issue. With the flexible layout implementation, I am sure the way pins are implemented will have to be changed. This is another improvement we are planing to start working on soon. I am not seeing this issue currently. It would be appreciated if you could provide more details around the circumstances under which this is happening. Nice finding. I filed a bug to the team to look into it. I am aware of this as well. Since there is a workaround, we have not considered as a high priority item, so it still unresolved. I informed the team about your report, to raise awareness of the issue. I hope it can be fixed soon. Thanks for the time you took to share these items with us!
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