Jump to content

inikolova

Vectorworks, Inc Employee
  • Posts

    764
  • Joined

  • Last visited

Posts posted by inikolova

  1. Hi @Tom W.,

     

    When the Room Plan feature was first released in Nomad, Vectorworks did not support USDZ import. This is the reason we also generated an OBJ. Starting with Vectorworks 2023 SP4, USDZ import is supported, so you can just use the .USDZ in your case. The USDZ file is natively produced on the mobile device so no cloud processing is necessary. However, for the OBJ generation, we have an automatic cloud job that gets submitted upon finishing the scan. Since you didn't have an internet connection at the time of scanning, the job submission failed. It is not getting re-tried upon restoring of the connection. We also do not have a manual way to submit such job as our goal is to be able to transition to the use of USDZ file exclusively. The Help article will be updated to clarify this.

     

    I hope this helps. 

     

    Best regards,

    Iskra Nikolova

    • Like 3
  2. Hi @Kimbo and everyone else on this thread,

    We have been considering this request for quite a long time now 😅. It is still on our future to-do list. Sending viewport data back into the file you have opened in Vectorworks (or not) at the time the cloud rendering is completed is not an easy engineering problem to solve. There is an easy solution - we can create a copy of your file, but we think this approach is not ideal and it may cause more problems than the one it will solve. After tackling a few other high priority projects, we are planning to devote more time to the ability to get data back from the Cloud into the Vectorworks file. Many other features will benefit from this capability, so it is definitely something we are looking forward to working on.
    Best regards,
    Iskra Nikolova

    • Like 3
  3. Hello @JHKim,

    If you are asking about Project Sharing with Cloud Services, you need to use the same Vectorworks version. This is a requirement for Project Sharing in general - not just for Cloud Services, but for other storage providers as well.

    The Cloud can process older file versions if you plan on exporting files to PDF, Panorama, etc. You can share files with each other regardless of file version, but you won't be able to work simultaneously on the same file. When sharing with your designer, you can just export to v2022 to make sure they can open what you have shared with them. When they share a 2022 version with you, you will be able to open it with Vectorworks 2023. All this sharing can be done via a Cloud shared folder with edit permissions, or via shared links with download-only permissions. Please don't hesitate to contact me if you need more guidance with your setup.

     

    Best regards,

    Iskra Nikolova

     

     

  4. @Wesley Burrows,

    Please take a look at the linked thread and let me know if you can't find the information you need to fix your problem. I would be happy to investigate your specific situation and provide further guidance.

    On the side note, I filed a request to our team to see if the output locations for Dropbox and Vectorworks Cloud Services can be remembered similarly to the way it is done for the local processing option.

     

    Best regards,

    Iskra Nikolova

  5. Hi @girwin,

    I am glad it worked! You can select all of them at once and then and click Options (click to select the first and then Shift+Click to select the last. This will select everything in between). If you save the set, this setting should be preserved within the set. I think there is also some logic that sets this option by default for newly added sheets once you have selected it previously. So, over time, it should become the default for you as you start using it. 

  6. Hi @girwin,

    From the Export PDF settings, check the "Export the whole printable area as one page" and see if you get the desired results.

    You can find this setting on the Publish dialog, when you select the items you want to publish to PDF, and click Options. Note that if you are publishing more than one sheet, you need to make sure this option is set for all of them. 

     Screenshot 2023-03-29 at 5.34.16 PM.png

  7. Just to follow up here for anyone reading this post... After further investigation, it was determined that referenced geometry is getting exported in the .vgx file and appears to be working fine.

  8. @setdesigner,

    Redshift rendering is available on the cloud, please send me a personal message with your username, so I can investigate why it may not be working in your case.

    You can use the Publish command in Vectorworks to select individual sheets for export and submit to the cloud for processing.

    Yes, referenced geometry is not supported in the .vgx export currently. 

    • Like 1
  9. Hi @Jon wat,

    Are you submitting the .vwx for PDF generation from Nomad, i.e. for processing on the cloud? Only PDFs generated by the cloud contain measure data. Also, measuring works for top/plan viewports. Here is the Help article for this functionality: Ifhttps://cloud.vectorworks.net/portal/help/pages/measure-and-mark-up-pdf-files/. If you still can't get it to work, please let me know and I will try to help you further.

    Best regards,

    Iskra Nikolova 

  10. Hi @Tim Harland,

    I am sorry to hear that you are having issues with referenced geometry. There are a few prerequisites for referenced files to work on the Cloud:

     

    1. The referenced files must be uploaded to the same storage location as the master .vwx file. 

    For example, if your master .vwx file is saved on Vectorworks Cloud Services storage, the referenced files must already be uploaded at the time you submit the master file for processing.

    For example if your .vwx file is saved on your Desktop and you submit it for Publishing on the cloud, the referenced files won't be uploaded, so the cloud rendering would not contain the geometry, unless your master .vwx file contains the saved reference cache.

     

    2. Both the master and the referenced files need to be converted to the latest Vectorworks file version (which is 2023 currently).

    For example, if your .vwx file is created in Vectorworks 2022, you can submit it for processing, but the Vectorworks 2023 running on the Cloud won't be able to use your referenced files even if they are uploaded to the same storage, because they are an older version. 

     

    I hope that helps.

    Please let me know if I can assist you further in any way.

     

    Best regards,

    Iskra Nikolova

    • Like 1
  11. Hello @jnr,

    It is expected for the 3D model to contain all objects that are visible at the time of the export. I cannot think of anything that would cause this behavior by design. I looked at prior jobs on our servers and I think you are not using the clip cube export settings, so you should be able to see all visible geometry in your model. Your files appear to be coming from Dropbox storage though. I wonder if somehow Dropbox could be sending us an older version of your file to complete the job with? Would you mind uploading a copy of your file to cloud.vectorworks.net, and see if the 3D model gets generated successfully from there? That would at least give us an idea if it is a Dropbox specific issue, or an issue with the export in general.

     

    Thanks,

    Iskra Nikolova

     

     

×
×
  • Create New...