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inikolova

Vectorworks, Inc Employee
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Posts posted by inikolova

  1. Selective sync is the third section from the top, where you see the check mark next to the Vectorworks Cloud Services folder. If you click on it, it will expand to show you the folder structure inside the Vectorworks Cloud Services folder and which folders are set for syncing. But since you have a check mark on the root folder, that tells me all folders inside are selected as well, so selective sync is not your problem. 

     

    Have you paused the syncing of the app entirely? The pause button is shown inside a teal circle, as on my screenshot below.

     

    When you open the Cloud Services Desktop app, do you see the .vcdoc file in the Sync activity section?

     

    It would also help us troubleshoot if you enable sending app logs from the settings - the second option on the General section on the Settings dialog. Or you can zip up and email me the following folder: /Library/Logs/Nemetschek/Vectorworks Cloud Services to inikolova@vectorworks.net. 

     

     Screenshot 2024-11-14 at 6.43.04 PM.png

  2. @halfcoupler,

     

    Thank you for your positive notes about the webinar and the feature. The webinar was very useful for me as well, to learn what users expect from it and how we can evolve it. 

     

    1) It seems like the .vcdoc file is not yet uploaded. Things to check:

     - Did you click Share on the Vectorworks dialog, which actually triggers the file export?

     - Do you have Selective sync enabled in the Cloud Services desktop app? If yes, make sure the Shared Documents folder is selected for syncing. (We have a fix for this in the upcoming version of the desktop app)

     

    2) Thanks for the feedback! I will pass it on to the team for consideration. This was actually part of my initial design proposal, but it wasn't completed as part of the inital release. I hope we would be able to come up with a solution for the subsequent releases.

  3. @halfcoupler,

    While it is correct that the Export VGX replaced the old Export Web View (although this happened long time ago, not with 2025), it is not correct that your clients are forced to sign up for Cloud Services or to use Nomad. You can share a link to the .vgx file and you can even set an expiration date for the link, so it available temporary to your clients, but the file remains in your cloud storage after this. Right click on the file in the web portal to see the Share link command.

    Also, I want to point out that using Nomad does not require a sign in. Your clients can view the model in Nomad if they want to view on a mobile device, because mobile browsers are not supported. Nomad actually offers a feature that the web browser does not, which is the ability to see and control visibility of light objects exported from the Vectorworks file. 

    I hope this helps.

    Please let me know if you have any other questions.

  4. Hi @Tim Harland,

    The Export VGX command should export geometry that comes from referenced files as long as it is available in the file. Let me explain what I mean by that... So, when you do Export VGX in your local Vectorworks application, the file is sent to the cloud for processing. Think of what is available in the .vwx file at the time the cloud server opens the file.

    The Cloud server always runs the latest available Vectorworks version, so if your file is an earlier file version, it would be converted when it is opened on the server. If you place all of the files in your cloud services folder, along with the file you are trying to export, the Cloud server will look for those referenced files and use them, as long as they are the latest file version. As you may know, every time you update the file version of the master file, you need to update the referenced files to the same version, or they won't be recognized by Vectorworks. 

    I also think that saving referenced cache should be able to avoid having to deal with all that, even if your master file is an older file version. Do you have the reference cache set to Yes for all of your referenced files?

    • Like 3
  5. @E|FA, @Kevin McAllister,

    The Vectorworks Cloud Services app icon in the dock is an indication that the app has an open window. If you close it, the icon on the dock disappears, but the app keeps running and you can see its icon on the Menu bar. 

    We are going to do an app re-org and redesign for next year, and one option we are planning to add is to hide the app icon from the Menu bar, so you would only see the icon on the dock if the app is opened. 

    We will be adding the Cloud status inside Vectorworks as well, so you wouldn't have to keep the app window opened in order to check on your cloud processing status. So I think this would alleviate your problem to some extent. Maybe once you have the improvements, you could let us know if you still need to have the option to also hide the icon from the dock?

     

    • Like 3
  6. @caml_gmbh,

    Storing files on our cloud is secure. We offer two ways of sharing - via public link, which can be accessed by anyone that has the link, or via Vectorworks account, which requires a sign-in by the recipient. If you have any specific concerns, please let us know and we can try to address them.

    Our servers host the web viewer, so there is no way currently for you to store the file on your server and use our viewer. In the future, we may be able to provide a desktop version of the viewer, so you can view the .vgx file locally.

     

    Best regards,

    Iskra Nikolova

    • Like 1
  7. @Pat Stanford, @Lucas Story,

     

    We don't have servers in different time zones at this time (we use a mix of in-house servers and Amazon instances). All files are processed by the same pool of servers, regardless of what the user file storage region is set to. The date is updated while publishing on the server according to the time zone the server is in. You can prevent the server from updating the date by unchecking the option to reset plug-in objects before export from the Export PDF settings dialog, accessed from the Publish dialog. The Cloud job considers all the options from this dialog when doing the processing.

     

    Screenshot 2024-06-24 at 6.06.13 PM.png

    • Like 2
  8. To be able to take advantage of LiDAR-based reality capture tools in Nomad, I would recommend the iPad Pro. Without the LiDAR, you will have limited capabilities in Nomad. You can also get an Apple pencil with the Pro. 

    • Like 2
  9. On 8/20/2022 at 12:06 PM, Peter W Flint said:

    I would also echo comments about hiding clip cube edges, or preserving the clipped view after hiding the clip cube. 

    I submitted an entry in our project tracking tool for consideration.

     

    7 hours ago, Peter W Flint said:

    For instance, I'm not getting consistent results with availability of higher level PIOs in .vgx files generated after the latest series of updates. Ie doors, windows, landscape areas, fences, or texture beds will not display or be available in class selection.

    We would appreciate if you share a test file that describes the behavior that you are describing. We can work on addressing it once we have a good understanding of what you are seeing.

     

    7 hours ago, Peter W Flint said:

    Layer organization also seems somewhat arbitrary, meaning layers will not be arranged according to the order in which they are specified in the original file, but they are also not arranged alphabetically so I've not tracked the logic on that.

    Yes, we are aware of this problem. We will be working on preserving the sorting type that is set in Vectorworks at the time of export.

     

    To improve the usefulness of the viewer as a presentation tool, we are planning to introduce Saved views. Class visibility which was just recently released was an important building block for us to be able to support saved views. 

     

    Thanks to everyone who contributed to this thread! We appreciate the feedback and it is taken into consideration as we are developing our plans for future product improvements.

     

    Best regards,

    Iskra Nikolova

    • Like 4
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