[Cloud Services - I thought I'd give it another try]

Hi Kevin,

I'll post answers to your different questions in separate posts, otherwise it will be too lengthy.

To your first question:

With Dropbox integration:

Limited access: A dedicated “Vectorworks Cloud Services” folder is created inside Dropbox > Apps folder. Vectorworks Cloud Services has access to only this folder. If you Delete this folder, the connection will break. If you rename it or move it anywhere within your Dropbox folder, the connection will be preserved.

Full access: Vectorworks Cloud Services has access to your entire Dropbox folder. Moving, deleting or renaming the Vectorworks Cloud Services folder doesn’t affect the integration at all. 

No matter what kind of Dropbox integration you choose, Vectorworks Cloud Services will always have access to all files that are within the folders with the provided access. If you want to provide Vectorworks Cloud Services with access to only specific files from your Dropbox folder, the Limited access integration is better for you. However, keep in mind that Dropbox does not currently allow app folders to be shared, contain shared folders, or be placed in shared folders. If you need to share the Vectorworks Cloud Services folder, use the full access option.

With or without Dropbox integration, the /Users/yourusername/Vectorworks Cloud Services folder is required for the Vectorworks Cloud Services desktop app to operate. The folder you select there will sync to a Vectorworks Cloud Services storage, where you have 20 GB storage limit if you are a Service Select member. This folder should not be confused with the Vectorworks Cloud Services folders inside Dropbox. The Vectorworks Cloud Services folder inside Dropbox syncs to your Dropbox cloud storage.

It is also not a good practice to choose the Vectorworks Cloud Services app inside your Dropbox as a folder to be used by the Vectorworks Cloud Services Desktop app (especially when you are also integrated with Dropbox), because you will be duplicating your files that are already on Dropbox storage into the Vectorworks Cloud Services cloud storage.

We realize that having more than one folder named the same way can be confusing. We will be considering changing this in the future. In the meantime, we will see how we could update our documentation to make this more clear with the current implementation.

I hope this helps,

Iskra

[Vectorworks Remote]

Hi Kevin, 

Are you available for a voice chat? I'd like to continue troubleshooting as I see your screen. 

Iskra

[Vectorworks Remote]

Hi Kevin,

Thanks for your response. We will take out the abbreviation from our instructions. Also, the plug-in installer should have been signed, so we will look into this issue. Looks like it is a bug. 

My next suggestion for you to try changing the default port, to see if there may be aproblem with the default port being blocked for you.

To do this, follow the steps below:

1. Open the Vectorworks Remote Setup dialog and click on the Advanced settings button.  

2.. Change the Server Port number to 8080. (Make a note of the IP address shown in this dialog as well, as you would need it for step 4.) Save your change by clicking the OK button.

3. Open the Remote mobile app and choose to connect with the Manual Connection option.

4. Type the IP address and port that appeared in the Advanced settings dialog in Vectorworks (example: 192.168.1.1:8080) and click OK. 

Are you able to connect this way?

Thanks,

Iskra Nikolova

[Vectorworks Remote]

Hi Kevin,

Just to add to Alex's reply, I assume you may have already tried troubleshooting your connection using our troubleshooting guide, since you mentioned pinging your desktop from your phone? But if you haven't seen it, this article may provide you with some ideas as to why the connection may not be successfull: https://cloud.vectorworks.net/products/remote/connection_guide/

I think, since you are successful with the Ping, I think the only thing to look at would probably be your firewall settings and making sure Vectorworks is not listed as an application which is not allowed to communicate through the firewall.

Thanks,

Iskra Nikolova

Quality Assurance

Vectorworks Cloud Services

[Can't login to Cloud Services]

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