inikolova

Hi @elepp, Would you please email me a sample test file that demonstrates what you are describing at inikolova@vectorworks.net? I am not sure I understand exactly what you are faced with. It might be a bug or something that we are not supporting currently. I cannot answer your question without understanding the situation in more details. I look forward to hearing back from you. Regards, Iskra Nikolova

@Wesley Burrows , If you scroll down to the 6.8.0 release notes on the Web portal, you will see a Desktop app section in them. That means that a new desktop app version was released at that time. For 6.8.10 Release, no new version of the Desktop app was released, so 6.8.0 is still the latest. We'll think about making the way we post release notes a bit more clear in the future. Best regards, Iskra Nikolova

Hello, This issue is related to the Windows 10 17134 feature pack. We had a fix released for that. But in order to get the new app to download, you need to delete the old app located at C:\Users\<username>\AppData\Roaming\Nemetschek\Vectorworks Cloud Services. Delete that entire folder, restart your computer and try launching again. The latest app containing the fix should download and launch after a few seconds. Please let me know if this helped. Regards, Iskra Nikolova

Hi Kevin, Thanks for your feedback! We have a lot of wishes collected for this functionality already. I hope our team will be able to get to it soon. (I'll make sure I mention it to the team at our next planning meeting). Regards, Iskra Nikolova

Hi Kevin, Thanks for your feedback! I have added this to our list of improvement to consider in the future. Vectorworks 2019 has some UI improvements to the Publish dialog, so hopefully they will help address your concerns to some extent. Best regards, Iskra Nikolova

Hi @Jan-Burger TROOST, Integration with OneDrive is a very popular user request, so if we start working on another third-party cloud storage integration, chances are, it will be OneDrive. We don't have an estimate of when or whether this could be done yet, but it is on our radar, for sure. Thanks for your valuable feedback! Iskra Nikolova

Hi @tpenna, Vectorworks Cloud Services currently does not show files that are shared with you on third party integrated storages. We will investigate the possibility to add this feature. A workaround that I can think of would be to have the person who shared the file with you on Google Drive to also integrate with Vectorworks Cloud Services and share the file with you through VCS. This way, you will see the file in your Vectorworks Cloud Services' "Shared with me" folder. Regards, Iskra Nikolova

Hello @jnr, Thanks for posting about the problem that you are encountering with Web view! If you could send me the .vwx file to inikolova@vectorworks.net, and a screenshot of the Web view export options that you are using as well as a screenshot of the result you are seeing, it would really help us troubleshoot the issue. Thank you! Regards, Iskra Nikolova

@Dubman Thanks for posting about the problem that you are encountering with Web view! If you could send me the .vwx file to inikolova@vectorworks.net, it would help us troubleshoot the issue. I can also experiment with the other available options that allow for viewing a 3D model, and can suggest a workaround for you, if I find one. Thank you! Regards, Iskra Nikolova

@Ben Wingrove We already have a fix available for this problem in Vectorworks 2019. Due to the nature of the changes required, we may not be able to fix this in a 2018 Service Pack. I have a suggestion that might work for you. If you are using Vectorworks Cloud Services and the mobile app - Nomad, you can view the full resolution textures in the following way: - Upload the .vwx file to the cloud and generate a 3D model from it. - After the 3D model is generated, you will see a .vgx file named the same way as the vwx file, but do not use this one. - Tap on the .vwx file from the Nomad app - You will see the textures with full resolution. I attached two screenshot to show you the difference in the texture quality when viewing the .vgx file vs when you use the .vwx file. You can also hide/show layers by using this method of viewing. Please let me know if you are not familiar with this process and I can provide more details. Regards, Iskra Nikolova When the vgx file is viewed in Nomad: When the 3D model is viewed by tapping on the .vwx file in Nomad:

Hi Alex, We don't have a planned date for these yet, but they are high on our list. Thanks, Iskra

Hello Alex, Thanks for you post! Both, saving of the rendered .vwx file, and the estimated time of completion have been frequently asked for and we have them on our future to-do list. Regards, Iskra Nikolova

Hi, I am chiming in to bring some information about the Vectorworks Cloud Services integration with Dropbox. If you use Dropbox to store or share your Vectorworks projects, you can enable integration with Vectorworks Cloud Services, so that Vectorworks Cloud Services accesses the files in your Dropbox storage directly (the files are not duplicated in your Vectorworks Cloud Services storage). Integration allows you to use the Vectorworks Cloud Services features without having to modify your existing Dropbox workflow or file structures. There are two integration options. You can switch from Limited access to Full access at any time. Limited access: A folder for Vectorworks Cloud Services is created in your Dropbox (Dropbox > Apps > Vectorworks Cloud Services). This is the only folder to which Vectorworks Cloud Services has read and write access. Dropbox only allows App folders to be shared as links, so the advanced Dropbox sharing capabilities via email are not available. Vectorworks Cloud Services’ email and link sharing are available. Full access: Vectorworks Cloud Services has access to all files and folders in your Dropbox. All Dropbox sharing capabilities are available in addition to the Vectorworks Cloud Services’ email and link sharing. The cloud server can process .vwx files to generate other types of files. - 3D models for viewing in a browser or in the Nomad mobile app, including AR viewing mode on compatible devices (can also be done on a set schedule) - Update and render viewports in .vwx files and generate PDF files (can also be done on a set schedule) - Publish files to all file formats that Vectorworks supports locally (started from Vectorworks and done on the Cloud) - Export Rendered Panoramas (started from Vectorworks and done on the Cloud) Please let me know if any additional information is needed. Regards, Iskra Nikolova

Hi Christiaan, Do you and your colleague have two separate Vectorworks Cloud Services accounts? Or are you saying you have integrated the same Vectorworks Cloud Services account with more than one Dropbox account, which are members of a Dropbox Business? We have not really looked into Dropbox business yet, but we are planning on adding official support for in in the near future. It would be great if we could get a better understanding of your needs, as we plan for adding the support for Dropbox business. Regards, Iskra Nikolova

Hello, Please send me a test file with such image (either post here or email it to me directly at inikolova@vectorworks.net) and I can investigate whether it is a bug or a setting that is available with Publish, but not available with the automatic PDF generation. When you use “Generate PDF”, there are a limited set of options that are available to the user to customize, as you posted in your screenshot. When you Publish to the cloud, the cloud server respects the PDF export settings that you set on your local Vectorworks, so that gives you the full flexibility. That is the reason we are not providing all possible settings for the automatic Generate PDF option. If a particular setting is very important for your workflow, and you would prefer to use the automatic Generate PDF option instead of Publishing, I would be glad to file an improvement request for us to consider for implementation in the future. Regards, Iskra Nikolova

Hello, The Vectorworks Cloud Services Help contains a lot of the information that is being asked for here. Here is a link to it: https://cloud.vectorworks.net/portal/help/ - This page shows only featured articles. The full set of articles are on the side navigation menu. Each article has tabs, which allow you to read on a particular topic for each component that applies. You may want to read all of it, but the specific articles that refer to cloud processing are: https://cloud.vectorworks.net/portal/help/pages/prepare-vwx-files-for-cloud-processing/ https://cloud.vectorworks.net/portal/help/pages/generate-3d-models/ https://cloud.vectorworks.net/portal/help/pages/generate-pdf-files/ https://cloud.vectorworks.net/portal/help/pages/publish-files-from-vectorworks/ https://cloud.vectorworks.net/portal/help/pages/export-rendered-panoramas-from-vectorworks/ https://cloud.vectorworks.net/portal/help/pages/export-web-view-from-vectorworks/ I hope this helps. Please let me know if you have any questions. Regards, Iskra Nikolova

Hello Di9it8, I think this may be an issue with Safari 11 (prior versions are fine). Apple has updated its default protection mechanism. The browser can no longer access local files or resources located on a local drive (i.e. any file located within your /Users directory). Therefore, viewing local Web Views/Panoramas on Safari 11 will not work immediately. Luckily, there is a way to allow this to work again. However, the user needs to perform the following steps to allow this feature to work in Safari 11. 1. Go to Safari -> Preferences 2. Go to the “Advanced” and check the “Show Develop menu in menu bar.” This should initially appear unchecked. 3. The new “Develop” menu should now appear in the menu bar. Select “Develop,” and then select “Disable Local File Restrictions.” Viewing Web Views/Panoramas locally in Safari should now work. I hope this helps. Regards, Iskra Nikolova Quality Assurance Specialist Vectorworks Cloud Services

Hi Aaron, Thanks for getting back to me. Just a re-start should have been enough. There shouldn't have been a need to re-install, but I am glad to hear it started working for you. :-) Regards, Iskra Nikolova

Hello @aa.schump, I am not sure of the exact circumstances under which this can happen, but it is usually resolved by re-starting Vectorworks. Please let me know if it still doesn't work for you and I can get more help from our engineers. Best regards, Iskra Nikolova Quality Assurance Specialist Vectorworks Cloud Services

It seems like there is a bug with which icon appears after you switch back and forth a few times. We are thinking about removing the exit full screen icon (and just leave the Esc key as the only option), so this should technically solve the issue. I'll discuss the adding of the full screen option to the "bypass link" with the team, but I think ideally the link from Vectorworks and the link from the website should provide the same user experience. I believe the "bypass" option was done initially due to technical limitation that existed on the website, which in some cases would prevent the user from viewing the image as a panorama, and would show as a flat image. If this limitation has been overcome by now (I am not sure of its status), there should be no reason why getting a link to the same file from different places would deliver a different experience for the recipient. Thanks for posting on this issue! Iskra Nikolova

I posted a reply here:

Hi willofmaine, We have removed the VR icon from the desktop view, because this icon is specific for cardboard mode, which doesn't apply when you are viewing the Panorama from a desktop browser. Instead, there is a full screen icon that appears at the bottom center of the screen when you move your mouse around - see the attached image. I see that this icon is only available when you view the file on the Vectorworks Cloud Services website, but not when you use the link that Vectorworks returns. I will discuss this discrepancy with the team. I think the shareable link should provide the same experience, no matter if you access the file by using the link from Vectorworks or by using the shareable link acquired from the Vectorworks Cloud Services website. Other than being able to see the file in full screen, would there be another reason why you would want to bypass the Vectorworks Cloud Services website? Yes, there are still a few unresolved cases which may cause you to not get a shareable link in Vectorworks. I would be curious to find out more details about your specific workflow, since from my quick test, I was able to get a shareable link for a brand new image, which never existed before. Do you have Auto-upload disabled in the Vectorworks Cloud Services Desktop app by any chance? If you can send me specific steps that you are performing and a screenshot of the settings that you are using, I would be glad to look into the issue further and try to determine the exact reason why you may not be getting the links in Vectorworks. You can post them here, or email me directly at inikolova@vectorworks.net. Regards, Iskra Nikolova Quality Assurance Vectorworks Cloud Services

Hi everyone, We just released a fix for the Desktop app startup issue on Windows 10 version 1709. Before running the app, you have to delete the following folder: C:\Users\USERNAME\Roaming\Nemetschek\Vectorworks Cloud Services\ Please let us know if you continue to experience problems. Regards, Iskra Nikolova

Hi Michael, We also received this Windows update and are able to reproduce the issue. We are working on a fix. I'll post here again after the fix has been released. Thank you, Iskra Nikolova

Hi Michael, Can you please delete the entire Vectorworks Cloud Services folder located at: C:\Users\<your username>\AppData\Roaming\Nemetschek and try running the Vectorworks Cloud Services desktop app again? If that doesn't help, my next guess would be to try uninstalling that specific Windows update and see if that helps. You can do that from Control Panel > Programs > Programs and Features > Installed updates. Regards, Iskra Nikolova