Hello
Multiple iMacs VW 2012 crashes repeatedly daily >1 year - Would anyone be able to help me resolve this?
I am an office manager looking after 14 Architects using VW 2012 Fundamentals on mostly brand new iMacs (Mac OS X Lion 10.7.3 and more recent versions). Daily for >1 year almost all iMacs VW 2012 crashes multiple times a day - v frustrating, upsetting as so much work is lost that has to be re-done. I don't mean once a day - I really do mean multiple times. Everyone autosaves every 10 minutes onto their local folder.
Vectorworks licence software providers (x3), iMac Consultants (inc those specialised in architectural software) etc have checked the iMacs, we have installed a new server & new IT provider, we have started templates from scratch - yet nothing stops the crashing. I am given excuse after excuse what the problem is and even suggestions of us not saving work properly (that we do). No one can tell us the cause so we cannot stop the problem.
Pls see attached:
- some examples of VW 2012 crash error messages (4 from one iMac, one from another)
- I have found VW crash log (as your bug centre mentions) though how do I send it to you, file format doesn't seem to be compatible?
Quite simply, we're at the end of the line... We cannot work like this any more with VW 2012 - and as a last resort I'm contacting you in case someone can help, otherwise we have no option other than switch software.
I am not technical myself though have read your forum, downloaded crash logs etc and have numerous examples of crash text + screen shots of crashing.
Is there anyone there who can help solve this problem? I mean properly - no more excuses about us not saving work properly or doing errors ourselves. I am v prepared to pay someone properly if they can solve this problem once and for all.
Many thanks
Catherine Owens
A very frustrated office manager who is complained to daily of VW 2012 crashing & would just love a solution.