Thanks Neil,
Yes I used the migration manager during the install. I've done this for all 14 machines in our practice and mine seems to be the only machine playing up with the shortcuts. It does seem to have settled down a bit now after a couple of days of use and machine restarts. It still occasionally screw up, but this is now down to maybe once every couple of days - frustrating but I can work with it this infrequently. We have upgraded from VW2016 to VW2019
Thanks for the list of shortcuts, I'll have a look through and look for any possible conflicts. We have a customised set that we've all been using in the practice for the past 10 years, initially setup by our Vectorworks supplier, hence it would be useful to be able to export / print a full set of the shortcuts setup in the customised workspace.