I too have to say I am very disappointed with Nemetschek's support on this issue, including their minimal response and brushing aside.
I have been a user since MiniCAD6.
I stayed with VW2008 for a while. I took the update to VW2011 because I had a reason to update. VW2008 had features I wanted. Not because it was the newest version or because it included bug fixes that made the software function as marketed. When I purchased VW2011, there was a list of issues, including (but not limited to) stability, dongle/activation issues and missing functionality...
One particular issue I reported was with regard to selecting symbols in spotlight... I was given a number of work arounds, but NEVER a real solution to the issue. An issue that is a fundamental flaw in the application, not a minor bug! I waited again and again for a resolution in service packs and minor updates. Nothing.
And then I was shocked to see VW2012. And still the select tool was not functioning in my then 11 month old piece of software.
I learnt to live with VW2011's flaws (most still exist)... and from that day, I have chosen not to purchase an upgrade as I have not seen any additional features that I need. I have no reason to have a VSS subscription as it's not cost effective for me. And I don't need new versions... until now. VW was (had been) working fine for me... until now.
In my professional work, it has been a very useful tool in my toolbox. But I do not rely on Vectorworks for my daily income. As a result, I cannot justify VSS subscriptions or yearly updates, which are to me (as I am not in need of the "new" features) nothing but bug fixes to my 3 year old piece of software. I bought my MacBook Pro and VW2011 at the same time, and I'm still using my MacBook Pro without issue.
No - I'm right there with-you!
It seems profit seems to be taking priority over the user experience. I am all in support of adding additional functionality, but when it affects the products reliability or the user experience, then it's a problem!
As for those saying that if we want to keep using VW2011, not to update to OS X 10.9, isn't that contrary to the argument? You've just been telling me to purchase an upgrade or subscription!
I'm not asking for support of VW v12 or MiniCAD; we're talking about a 3 year old piece of software!
For me, I will not be purchasing an upgrade. I will not be subscribing to VSS.... Up till today, I had been using VW in my professional work, and had been lecturing VW at a major educational institution. That will end from today. You've lost a user. A user who has for many years recommended Vectorwork Spotlight as the best drafting solution for entertainment. And I will be recommending everyone (including the education institution) to seek alternatives.