Stargate (Chrissy),
We have spent in excess of 8 hours with technical support alone. We have spent $$$.$$ dollars on new hardware (video cards)that Nemetschek said we had to change in order to fix the problem.
Between the man hours spent with technical support, trouble shooting their problem for them, taking down each work station to rebuild it and the cost of the product, site licenses, Renderworks and new hardware for each machine, Nemetschek's problem with their program has literally cost us thousands of dollars. This is NOT EVEN counting the lost revenue due to down time on our machines.
After all was said and done the problem is still unresolved. Nemetschek's answer? "We can't do anything for you. Wait until the patch is released. Maybe it will work. Maybe it won't."
I have been a user of Diehlgraphsoft products since MiniCAD 5. I can understand a glitch in a toolbar or problem with a font but a CAD program that can't print or scale defeats the whole purpose for the program's existance. This is unacceptable and should be remedied BEFORE working on any other ventures like Landmark.
The only reason I can see that this issue and a WORKING patch is not at Nemetschek's top of their list is that Nemetschek cares a whole lot less about their customers than Diehlgraphsoft did.
We are close approaching our 90 day return period. Nemetschek is grossly mistaken if they think design professionals will continue using their CAD products when they can't scale or print.
