"Hello Vectorworks Team, are you there?", two licenses for a person with a computer at their office, their home office, and in their lap? What world do you live in? In your market studies, have you ever found a user with an office, a home office, and a laptop that might want to actually design something with your software? Apparently not.
These handcuffs VW has placed are truly ridiculous and I would ask for a refund if I were not so entrenched in the platform. I travel and use five different workstations and VW can only be installed on two. I do not really want to keep track of which two machines are currently activated and I certainly don't want to uninstall and reinstall every time, especially as VW support folks tell me that while machine-key deactivation is often immediate, it can take up to 90 days to reset! ...90 days!?!? Did you really say ninety days!?!?
How is this for simple:
Call support, (443) 542-0411, give the last 6 digits of license key and verbally request to deactivate all machines on that license
Hang up after complaining a wee bit about this SNAFU, again
Open software on needed machine while connected to the internet (software remembers license from last activation so no need to re-enter license key)
Start working
Note to self: remember to deactivate-all/activate if you intend to work off-line PRIOR to being off-line
Note to self: keep license key in phone's address book for easy access and license entry on potential new installation
POTENTIAL BENEFITS: The more users that call support for this, the more it costs VW. The more it costs VW, the more likely they are to develop a reasonable method that works for real people in the real world.
Uninstall to Deactivate
in Wishlist - Feature and Content Requests
Posted
A Simple Workaround for Some:
"Hello Vectorworks Team, are you there?", two licenses for a person with a computer at their office, their home office, and in their lap? What world do you live in? In your market studies, have you ever found a user with an office, a home office, and a laptop that might want to actually design something with your software? Apparently not.
These handcuffs VW has placed are truly ridiculous and I would ask for a refund if I were not so entrenched in the platform. I travel and use five different workstations and VW can only be installed on two. I do not really want to keep track of which two machines are currently activated and I certainly don't want to uninstall and reinstall every time, especially as VW support folks tell me that while machine-key deactivation is often immediate, it can take up to 90 days to reset! ...90 days!?!? Did you really say ninety days!?!?
How is this for simple:
POTENTIAL BENEFITS: The more users that call support for this, the more it costs VW. The more it costs VW, the more likely they are to develop a reasonable method that works for real people in the real world.
Spam them with phone calls, I reckon, eh?