• Activation Fails - Communications Problems (Mac OSX Only)

    JimW

    By JimW (edited)

    In some network configuration, when attempting to activate Vectorworks, you may encounter this error message:
     

    osxcommproblems.png

    This is primarily caused by a Proxy server or a Firewall, either locally or on your network. 

    However, in some instances, going to Apple > System Preferences > Network > Ethernet (Or AirPort, normally) > Advanced > Proxies and unchecking the option for "Use Passive FTP Mode (PASV)" will resolve the issue:
    activation-pasv-diabled.jpg

    Edited by JimW

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    User Feedback


    Paul Hickey

    Hi - I am having a the same issue but using Vectorks 2013 on windows 7 on a standalone machine not connected to our domain. I have added a proxy address to allow web access but every time I try to activate it I get the error. The user has been using it fine up until now. 

     

    Can anyone offer any assistance please? 

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