Some customers have reported problems with Vision 2019 & 2020 rendering lights on macOS. The problems are caused by a macOS driver error related to Nvidia graphics cards. We have been in official communication with Apple about this issue, which they have acknowledged; they have not yet provided an estimate for resolution. Until then, we suggest the following temporary solutions:
- Use Boot Camp software to install Windows on your computer, to enjoy the full performance of Vision 2019 and your Nvidia graphics card.
- If possible, exchange your Nvidia graphics card for an AMD graphics card.
- For computers with both integrated and dedicated graphics cards, shut off the dedicated Nvidia graphics card by downloading an application called gfxCardStatus (https://gfx.io/). Note that Vision 2019 & 2020 does not fully support integrated graphics cards, so performance may decrease significantly.
We are urging Apple to address this issue, and we apologize for the inconvenience.
Please contact firstname.lastname@example.org with any questions.