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  • Dropbox and Vectorworks Project Sharing Issue

    JuanP

    By JuanP

    We have identified a current issue when using Dropbox with Project Sharing in Vectorworks. During save and commit operations, project files may temporarily disappear from the shared folder. However, these files will immediately reappear once the operation is complete, ensuring no data loss. This behavior is due to recent changes in how Dropbox handles file syncing.

     

    Temporary Solution and Precautions

    1. Do Not Panic: The temporary disappearance of the project file does not indicate data loss.
    2. Error Messages: During the file disappearance, operations requiring access to the project file may generate confusing errors, suggesting the file has been renamed or relocated.
    3. Verify with Colleagues: If you see error messages or notice a missing project file, check with your colleagues to see if they are performing a save and commit operation on Dropbox.
    4. Post Operation: Once the save and commit process is complete, all team members can refresh, check out objects, or release them, as well as save and commit or close and release.

     

    Recommended Alternative

    For a more seamless experience, we strongly recommend using Vectorworks Cloud Services, which offers the best integration for project sharing.

     

    Additional Information

    We have also found that enabling the "Extended 'safe save'" option in the Project Sharing settings prevents this issue. Users can enable this option to avoid the problem, though it may result in slightly slower file saving speeds.

     

    We are actively investigating this issue and are working towards a solution. Thank you for your understanding and patience.

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    User Feedback


    Joe-SA

    To be clear....the biggest issue is that once the Project File (.vwxp) file is deleted and then replaced during a Save and Commit process it is no longer set to MAKE AVAILABLE OFFLINE meaning it no longer exists in your local dropbox folder but resides only in the cloud.  When this happens your Working File (.vwxw) located on your local drive can no longer 'see' the Project File.  You have to tell the Project File you want it available offline again (on your local drive) for the two files to see each other.  Issues arise when this happens in the background on your station as a result of your team members Save and Commit.

     

    Using 'Safe Save' mode as suggested above seems to have resolved this problem.  This setting does default to being 'off' so you must remember to set this every time you create a Project File.

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    Antonio Landsberger
    On 7/31/2024 at 6:54 PM, Joe-SA said:

    To be clear....the biggest issue is that once the Project File (.vwxp) file is deleted and then replaced during a Save and Commit process it is no longer set to MAKE AVAILABLE OFFLINE meaning it no longer exists in your local dropbox folder but resides only in the cloud.  When this happens your Working File (.vwxw) located on your local drive can no longer 'see' the Project File.  You have to tell the Project File you want it available offline again (on your local drive) for the two files to see each other.  Issues arise when this happens in the background on your station as a result of your team members Save and Commit.

     

    Using 'Safe Save' mode as suggested above seems to have resolved this problem.  This setting does default to being 'off' so you must remember to set this every time you create a Project File.

    There's an easy fix for this. Simply set the folder in which the project file resides to "Available offline". Then all files within this folder will always automatically inherit this property and always be available.

    • Like 1
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    • Vectorworks, Inc Employee
    tdiamond
    • Vectorworks, Inc Employee

     

    @Antonio Landsberger Correct!

     

    Recently we have worked with our project sharing gurus to update our 'Project Sharing Getting Started Guide' (see attached).

     

    This file can also be found as part of this Vectorworks University 'Coffee Break - Project Sharing in Vectorworks'. The Coffee Break session needs updating, but the 'getting started guide' is up to date.

     

    Please let us know if you have further suggestions for the guide.

    Project Sharing Getting Started Guide v1.2.pdf

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