Some Vectorworks 2022 Windows users have reported crashing with basic document window operations such as resizing the application window, tearing off palettes, or switching workspaces.
We have tracked these issues to utility apps being installed which modify the functionality of DirectX 11. These apps sometimes show overlaid graphics on top of normal graphics, or otherwise inject code into the basic graphics handling routines of DirectX 11. Graphics-intensive applications like Vectorworks and others can be negatively impacted by these apps, when normal graphics operations behave incorrectly. We recommend not using such apps at the same time as Vectorworks.
Sometimes these apps automatically start up with the system. Clearing them requires changing the Startup Apps settings as follows:
Type “Startup Apps” in the search field of your Windows Taskbar.
Disable items a few at a time, and restart Vectorworks to see if Vectorworks is operating normally or still crashing.
If Vectorworks is still crashing, re-enable the items you disabled and move further down the list.
When Vectorworks operates normally you have found the problematic startup item(s).
Apps known to cause problems:
Dell Command Center
Dell Support Assist
Alienware Command Center
Sonic Studio Suite
Clearing these items from Startup Apps should restore normal Vectorworks operation.
Some DLLs used by these apps are known to be problematic. Apps that use the following DLLs should not be run at the same time as Vectorworks. The file path shown when searching for these DLLs can denote which program files should be avoided, for example “C:\Program Files\NZXT CAM\...\ graphics-hook64.dll”.