Solid black screen/drawing area in Vectorworks

On some user hardware, Vectorworks may encounter a solid black screen instead of the normal drawing area either in a new blank document, a file from an older version of Vectorworks or both:

So far this appears to be related to an outdated driver, mainly with (but not limited to) Intel integrated cards:

• Intel HD series
• Intel 4 series
• Intel 945 series
• Intel 965 series

In most cases, the issue can be resolved by closing Vectorworks, installing the latest driver from Intel:

http://downloadcenter.intel.com/Default.aspx?lang=eng

Then restarting the machine entirely and launch Vectorworks again. If this fails, please contact tech@vectorworks.net for assistance.